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I called and made an appointment for our 5 month old puppy to get a puppy cut for $20.99. I could not drop off our puppy at the scheduled time so I asked my daughter to do it.

When she took our puppy in, the groomer asked her how short she wanted it. We have never had a dog groomed, so she assumed there must be varying lengths for a puppy cut, and said short. The groomer told my daughter it would be about 3 hours. 2 hours later my daughter was called to pick her up, and was charged $50!!

When I called to complain, they told me they assumed we changed our minds since my daughter said to cut it short. Why did they even ask how short if puppy trim was written down?

I don't think they looked at what was written and then blamed my daughter to cover themselves. Never again!

Reason of review: My puppy got the wrong haircut and I ended up paying $50 instead of $20.99.

Monetary Loss: $29.

PetSmart Cons: Grooming, Puppy got the wrong haircut.

Location: York, Pennsylvania

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Guest

Drop off your own pet and then you control what you get. Nothing makes me more angry then when the owner has someone drop their dog off, and then complains that they got the wrong thing.

Complain to your daughter.

She told them the haircut, she signed the paper that said $50, and the groomer simply did what they were told to do. They dont know that your daughter is not the owner of the dog.

Guest

The problem is your daughter said she wanted something different then what you asked for at drop off. Puppy packages at petsmart and petco mean the only hair cutting you are getting is around the eyes, sanitary area, and the feet, nothing else.

This is done to get the dog used to the grooming process. An all over hair cut is a lot more time involved so yes, you will pay more. The term puppy cut that most owners use and is hated by all groomers because of its subjectivity basically means one length of hair all over the body. So that term if that is what you and your daughter asked for is what you got.

The person who made the appointment, petsmart uses a call center, was just telling you different packages.

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