We ask for our dog to be given a bath at the White Oak location in Garner, N.C. We are regular customers and have used PS previously for grooming.
For some reason this time, they charged DOUBLE saying "we added Furminator treatment" The grooming staff (Samantha Lombardo) failed to explain "Furmination". We never herd of Furmination. Obviously, just something for which they could charge extra. We never paid for that before.
There were no signs posted to explain this service and no price list posted anywhere. This was gross lack of communication which resulted in misleading information. When we spoke to the manager, he acted like he didn't even care. All they wanted was to charge extra money, get paid and then charge us for a service we didn't even know about nor did we ask for.
We will NEVER go to this company again. They are insensitive, unprofessional, group of scamers who just aim to rip off the public. DON't GO TO PET SMART. You're better off doing your own dog grooming.
These people will disrespect you and your pet and wouldn't care less.
Review about: Petsmart Grooming Service.
Reason of review: Poor customer service.
Monetary Loss: $71.
Preferred solution: Price reduction.
I didn't like: Customer service, Poor attitude.