Petsmart - Tricking Customers is Just Wrong

190 of 791 Petsmart reviews

When you have a sign buy one get one free and post it on the shelf of canned cat food, one would think that is the case.But alas,with Petsmart it means read the fine print where it says buy a bag and get a can.

At the till I said that is not right and got the response "a lot of customers read that sign wrong", Well dah...Change the sign. I kept a photo just in case. If one read all the fine print one would never get out of the store.

If they have to fool the customers into buying their product, maybe they should take a look at service.Yellow highlite is the main point but printed very small.

This review is a subjective opinion of a user.
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More Review Details

Reason of review:
Crappy Signage
Preferred solution:
Let the company propose a solution
Monetary loss:
$7
Product or service
Nutro Natural Choice Cat Food
Review category
Pet Stores
review #727139

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Helpful? 1 Yes 1 4 No 4
Had the same issue 0 Yes 0
190 of 791 Petsmart reviews

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Anonymous

Oct 05 #1222807 Collinsville, Illinois, United States

Unfortunately it is out of the control of the cashier. What do you expect them to say? Let me change it myself right away? It's not fine print, the fine print is what says with petperks membership, which takes a minute to enroll for. Signs have to go on both the cans and the bags of food so people know which bags are included and which cans are included.

0 0 Reply
Anonymous

Feb 05 #1106797

so the sign is clearly labled even HIGHLIGHTED and you're upset because you didn't read it ? sheez gimme a break will ya?

0 0 Reply
Anonymous

Dec 19, 2015 #1081321

I'm confused, you're upset because you didn't read the sign? Seriously?

3 0 Reply
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