Took our 8 year old shitzu in for a groom to McPhillips as we have for a few years. The girl that has done her over the years is off ill, so we end up with another groomer. When we dropped the dog off we edplained that her front feet were an issue that she wasnt find of the groomer said she was going for lunch and it would be 3 hours.
2 hours later we get a call to pick her up. The dog was half done, and was told that she was terrible and could not come back again.
Seems odd the other groomer seemed to work it out with our dog but this one it seemed couldnt be bothered.
We wont be going back there again even if we could as the treatment to our dog was brutal. She came out of there stressed and various lengths of hair on her back. When we got her home hair was falling all over the place as they hadnt even blown the clippings off of her
Would not reccomend petsmart grooming on mcphillips to anyone
Product or Service Mentioned: Petsmart Pet Groomer.
Reason of review: Poor customer service.