PetSmart - Rude and inexperienced employees

This store has really gone downhill. Staff are rude and not very professional.

I actually had the manager laugh in my face when I said I would escalate my issue and then walked away from me without a word when I said that I hadn't meant with the company but as a review. My two girls were supposed to be groomed today and the issues started as soon as I hit the door. The groomers came out and told me my elder dog was matted and I needed to pay for additional dematting. This is a hairless dog with a mane and it was a simple snarl like we all get in our hair; it was nowhere close to the skin or anything.

I told her to let me know if it didn't brush out and I would consider it and left them there, only to get a call five minutes later stating they both had fleas. My dogs were just to the vet three days prior! I believe my vet before anyone else. When I got there, they said there was one flea spotted on my youngest dog.

I am super doubtful for several reasons: one is the recent vet visit, the other is fleas are not very common in winter in Michigan, how do I know it didn't just jump on her from another dog, and the last is they said there were flea droppings on my elder who is hairless. It would be super hard to not see that on her. They then proceeded to tell me they would have treated them but couldn't because there was a pregnant groomer in the salon and couldn't be around flea shampoo. After I offered several solutions to get them finished, with each being blocked like it was me or something, I finally left.

This is a groomers; you have to be kidding me. Meanwhile, I was given my dogs back, one of which was half-shaved! I truly think it was due to me calling the groomer out on the dematting charge for a snarl on a hairless dog. The only hair she has is a mane on her head, longer hair on her paws, and a tail.

Everywhere else, she is bald. I am totally disgusted with this store and will never be returning.