228 of 815 Petsmart reviews


We brought our red and white papillon Bindi into the south 72nd street store to have her cleaned and groomed.Everytime we've taken her in we have specifically told them DO NOT CUT HER FRINGE!!

When we went back to get her at 3:40 p.m., they had informed us that they had trimmed her fringe!!!. They did not ask us prior to leaving if we wanted it cut, they just took it upon themselves to do so. The groomer at that store who did this is named Kelly! We strongly request that she either be retrained on grooming papillons cause you DO NOT TRIM thier fringe that's what give them the papillon look, or fire her!

Needless to say we will be going to a different groomer in the future and, want to know what you intend to do about this!

Below are before and after pics of what your companies groomer did to our dog!!Also I checked the fringe on a red and white papillon is alot more difficult to grow back once its been cut then it is on a black and white!!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Reason of review:
poor service at grooming dept!
Preferred solution:
Full refund
Product or service
Petsmart Dog Grooming Services
Review category
Pet Stores
review #710233

Author wants to be contacted by the company. Learn more

Had an experience with Petsmart? Submit review ›
Helpful? 0 Yes 0 3 No 3
Had the same issue 0 Yes 0
228 of 815 Petsmart reviews

May 24, 2016 #1163968

Uhhhh, why would you expect decent grooming from PETsMART? They are basically nothing more than dog bathers! Bring your dog to a capable skilled groomer that is capable of meeting your expectations. Duhhhh!!!!

3 1 Reply

Dec 15, 2015 #1078894

Kelly is a poor manager, sullen, and just isn't very kind to customers. She doesn't care. Don't criticize her, because how dare you insinuate that gods gift to mankind made a mistake? Just sad.

1 3 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Petsmart. However, many companies do monitor reviews on our site.

You were reading a complaint about Petsmart.
Filing a new complaint about