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YOUR EMPLOYEES REFUSAL! I BEGGED THEM TO BUY PRODUCTS - you better sit down to read this!

PetSmart - YOUR EMPLOYEES REFUSAL! I BEGGED THEM TO BUY PRODUCTS - you better sit down to read this!
PetSmart - YOUR EMPLOYEES REFUSAL! I BEGGED THEM TO BUY PRODUCTS - you better sit down to read this!
PetSmart - YOUR EMPLOYEES REFUSAL! I BEGGED THEM TO BUY PRODUCTS - you better sit down to read this!
$648.10 is what I spent yesterday at your Brenham Texas store. I have raised fish longer than all 3 of your employees put together have been A-L-I-V-E-! Yet, I was told by your store asst manager (long reddish hair Amelia? I think) She was one of 3 employees that...
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ID
#3634189 Review #3634189 is a subjective opinion of poster.
Location
Industry, Texas
Cons
  • Lazy employees
Loss
$648
Preferred solution
THOUGHT: MAKE THE NUMBERS FOR THE FISH TANKS SIMPLE FOR YOUR LOW IQ EMPLOYEES fish tanks with "yellow tags" all little fishies cost $4.99 perhaps the employees can begin to price fish by color tag and not numbers

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

YOUR EMPLOYEES REFUSAL! I BEGGED THEM TO BUY PRODUCTS - you better sit down to read this!

PetSmart - YOUR EMPLOYEES REFUSAL! I BEGGED THEM TO BUY PRODUCTS - you better sit down to read this!
PetSmart - YOUR EMPLOYEES REFUSAL! I BEGGED THEM TO BUY PRODUCTS - you better sit down to read this!
$648.10 is what I spent yesterday at your Brenham Texas store. I have raised fish longer than all 3 of your employees put together have been A-L-I-V-E-! Yet, I was told by your store asst manager (long reddish hair Amelia? I think) She was one of 3 employees that...
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ID
#3634088 Review #3634088 is a subjective opinion of poster.
Location
Industry, Texas

Want to buy food for my Cat

So I called today, she wasnt very helpful. I cant log online. It wont let me reset my password. Shed send me links and it wasnt working. Terrible customer service. I asked her how many reward bucks do I have to buy a product. She said she didnt know. Isnt her job to be able to know these things and be able to calculate points into rewards? If not can you guys need to train your people better

User's recommendation: Stay away from them. Go to Petco.

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ID
#3609572 Review #3609572 is a subjective opinion of poster.
Location
Seattle, Washington

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Delivery packaging

PetSmart - Delivery packaging
We get an auto ship every 2 weeks consisting of a 30 LB bag of dog food & a 35 LB bucket of cat litter...if it ships out of OH warehouse the box will come In having been taped & beat up along the way. They put both in the same box without any separation or protection...
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ID
#3599498 Review #3599498 is a subjective opinion of poster.
Pros
  • Convient
Preferred solution
Let the company propose a solution

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Puppie shots

Paid 169.99 for all three rounds and couldnt make it because my fiancé died and my dad so I was out of state so I paid all that money for five shots only one round out of three

User's recommendation: Don’t get the full puppie packet upfront.

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ID
#3597354 Review #3597354 is a subjective opinion of poster.
Pros
  • Listen to the chest really good
Cons
  • Missed last to puppy shots but paid whole packet upfront
Loss
$100
Preferred solution
Price reduction

My dogs nail

When my dog was being groomed her nail some how was hurt. They called me and told me she was bleeding and at that time it was not a big deal to me. When I called them 5 days later and told them her mail was hanging off they told me that days have gone by so there not...
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ID
#3588566 Review #3588566 is a subjective opinion of poster.
Location
Eastpointe, Michigan

Need better people work for customer service

Truck me by try to take money out of my bank account & tell me some thing was wrong with my bank card

User's recommendation: Be careful.

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ID
#3570792 Review #3570792 is a subjective opinion of poster.
Location
Caldwell, Idaho

My dog was hurt at the store

Bree my 9 year old dog was getting groomed and I received a call stating her nail was bleeding and they did not know what happened . This happened on Wednesday may 4th. We noticed a little bit of blood later that evening but we didnt feel it was a big deal. Couple of...
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ID
#3560681 Review #3560681 is a subjective opinion of poster.
Location
Detroit, Michigan

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Refusal to groom

I had set up an appointment for my shitzu to be groomed today at the Marketplace store in Lansing, Mi. They refused to shave him because he is 14 and I had the vet do his face under light sedation because the groomer at petsmart the last time I had him there told me...
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ID
#3518034 Review #3518034 is a subjective opinion of poster.
Location
Lansing, Michigan
Cons
  • Poor to no service
Preferred solution
Let the company propose a solution

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Poor service

I called the petsmart store for informant about nail clipping as our rescue dog needed his nails done. I was told they accept walk-ins, so my elderly father drove his dog to petsmart . My dad was denied service because it was first come, first served. There were 3...
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ID
#3513764 Review #3513764 is a subjective opinion of poster.
Location
Stoney Creek, Ontario
Preferred solution
Let the company propose a solution

Package

PetSmart - Package
PetSmart - Package
U ordered from the pets smart app I received one order but my 2nd one keep saying delivered and then delayed . And when I go to see if its updated it says access denied and it shuts down . The app runs slow and has me thinking it was a scam but my first packages arrived.

User's recommendation: I think you guys should just go in store unless u don’t need it in a specific time.

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ID
#3504897 Review #3504897 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Complaint

Done Easter picture for my dog and they werent able to send it to me because the lost it and I called the store talked to employee first one day and she said she would call me when she gets a response from customer care and never did so I called the manager of that store and he wasnt able to look for it at all on the computer and he too called the employee that was suppose to call me and said she would call mr the next day and that never happened either.
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ID
#3487809 Review #3487809 is a subjective opinion of poster.
Location
Vaughan, Ontario
Pros
  • Good products
  • Close to home
Cons
  • Irresponsible employees and managers
Preferred solution
To get my picture !!!! I have the worst expierence with pet smart

Bandfield has not reached out to me⁹

My dog *** died February 22,2022.She lived a long life for a Bassett. I used Banfield for many years. I am 77 I Iive on a small income. I have spent a lot money with medicine plus montly payments of almost 70.00 dollars each month. I can honestly say I had no idea or do I remember signing a contract. Now I have been told I owe Banfield montly payments until September. I am having a hard time with buying food and gas with the high price increases. Please can you or whom ever dismiss this for me.I love DR.Williams and her staff.

User's recommendation: Please ask about this before you go to bandfield.

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ID
#3484594 Review #3484594 is a subjective opinion of poster.
Location
Anaheim, California

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Refuse to sell

I had the same issue buying a koi. I had a 55 quarantine tank set up for it and was going to move it into a 200 gallon grow tank before putting it in my pond. I have only got 2 other kois in the 200 gallon and was going to add this one to make 3. I have a large pond...
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ID
#3478547 Review #3478547 is a subjective opinion of poster.
Location
Wauwatosa, Wisconsin
Product
Petsmart Aquarium Fish
Preferred solution
Would just like to buy a fish without being asked for my whole life story.

Bandfield

My Bassett died in February. I have been paying almost $70.00 a month for many years. I was told I had to continue paying until September. I don't remember ever signing a contract . I am 77 years old . I live on fixed income. With prices of food and gas so high I had to stop using my heater. Limit travel to food shopping only. I wanted to ask for help . So far I have heard nothing . .

User's recommendation: Petsmart pet people ask about this. . if t.

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ID
#3474314 Review #3474314 is a subjective opinion of poster.
Location
Los Angeles, California