filters
State:
Show
City:
Show
Product:
Show
Featured
1.0
Details
MUST READ ** DO NOT USE PETSMART GROOMING
MUST READ ** DO NOT USE PETSMART GROOMING
MUST READ ** DO NOT USE PETSMART GROOMING
***WARNING *** WARNING*** DO NOT USE PETSMART GROOMING Reference # A37979 There’s a reason why Petsmart only has a 2 star rating on the internet. We brought our 2 poodles into Petsmart for basic grooming haircuts on Friday June 8, 2018... Our dogs were perfectly fine...
View full review
11 comments
Anonymous
#1725304

thank you for the review, I am so glad you posted this I was going to take my 14 year old white husky to have him washed and groomed I will keep on doing it myself !!!!!

View more comments
Review
#1290053 Review #1290053 is a subjective opinion of poster.
Reason of review
Bad quality
3.5
Details
PetSmart Non-Existent Return Policy in Roseville, MI - Even with an Official Pet Food Recall
PetSmart Non-Existent Return Policy in Roseville, MI - Even with an Official Pet Food Recall
PetSmart Non-Existent Return Policy in Roseville, MI - Even with an Official Pet Food Recall
PetSmart Non-Existent Return Policy in Roseville, MI - Even with an Official Pet Food Recall
PetSmart Non-Existent Return Policy in Roseville, MI - Even with an Official Pet Food Recall
PetSmart Non-Existent Return Policy in Roseville, MI - Even with an Official Pet Food Recall
PetSmart Non-Existent Return Policy in Roseville, MI - Even with an Official Pet Food Recall
PetSmart Non-Existent Return Policy in Roseville, MI - Even with an Official Pet Food Recall
PetSmart Non-Existent Return Policy in Roseville, MI - Even with an Official Pet Food Recall
PetSmart Non-Existent Return Policy in Roseville, MI - Even with an Official Pet Food Recall

Update by user May 05

***See my Chihuahua, Elsie. She was a 5 lb.

Black and White Chihuahua. She died after eating Purina wet food. She could no longer go to the bathroom or eat anything. I was hand-feeding her in my lap with a syringe.

It was horribly sad. My other 2 Chihuahuas, Lucy and...

View full review
1 comment
WarmheartedMayfly221
#1717557

Don't feed them *** food then. It's irresponsible

Review
#1528197 Review #1528197 is a subjective opinion of poster.
Pros
  • What i accidentally believed was their return policy
  • Selection
  • Prices
Cons
  • Actual return policy
  • No help getting heavy items
  • Delivery or customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Full refund
Tags
  • Petsmart complaint
  • Petsmart Roseville Mi
  • Petsmart Returns
  • Pet Food Recalls
  • Dog Food Recalls
  • Petsmart Customer Service
  • Science Diet Recall
Resolved
1.0
Details
Warning***Warning***Protect Your Pet from PetSmart!
Warning***Warning***Protect Your Pet from PetSmart!
Warning***Warning***Protect Your Pet from PetSmart!
Warning***Warning***Protect Your Pet from PetSmart!
Warning***Warning***Protect Your Pet from PetSmart!

Update by user Apr 10

Full Refund and an Apology from the Manager

Update by user Apr 04

Warning: This is a razor injury that the groomer put on the left side of my precious pet’s head near her ear. This is terribly traumatizing, inexcusable, unethical and unprofessional!

Original review posted by user Mar 15

Warning***Warning***Protect Your Pet from...
View full review
5 comments
Anonymous
#1671329

Why do people buy dog breeds they cannot groom ? Then expect a groomer to demat a dog without any pain , no stress , or time?

It’s imposible .

If you buy a long haired breed , learn to care for the coat before you buy the breed, don’t expect someone to make a matted dog look like a show dog in a few hours ! Talk sense .

View more comments
Review
#1492957 Review #1492957 is a subjective opinion of poster.
Cons
  • Managers or costumer service
  • Groomers do not follow customer instructions
  • Animal abuse
Reason of review
Poor customer service
Loss
$140
Preferred solution
Full refund
Tags
  • Poor Customer Care
  • Animal Abuse
  • Petsmart Signal Hill
  • Petsmart Grooming Service

Petsmart in District 16, Tennessee - Poor grooming

1.0
Details
Petsmart - Poor grooming
Petsmart - Poor grooming
Petsmart - Poor grooming
Petsmart - Poor grooming
Petsmart - Poor grooming
Petsmart - Poor grooming
I asked Jessica at Murfreesboro tn location to cut all but inch of both dogs. She left 2 to 3 inches. I asked her to cut all facial hair off. Not only left it but looks like she attempted one side and then stopped. Hair all uneven. Neither dog smelled nor looked like they had been bathed. Im so disappointed. 110$ for a job i literally could have done myself. I will never take my dogs here again
View full review
Review
#1569650 Review #1569650 is a subjective opinion of poster.
Cons
  • Poor grooming
Reason of review
Not as described/ advertised
Loss
$109
Preferred solution
Full refund
Featured
1.0
Details
Petsmart - HORRIBLE EXPERIENCE - GROOMER
Petsmart - HORRIBLE EXPERIENCE - GROOMER
I took my 3-month-old puppy in to simply ask at what age should I start doing puppy cuts? I was greeted and spoken to extremely rudely and was told I would have to completely shave her because she had knots in her hair. I decided that I did not feel comfortable with...
View full review
1 comment
AshlieMaryn
#1756266

PetSmart contacted me through Facebook and asked for my information and said that someone would be in contact. That was on September 4th and I have contacted them three times since saying I had still not been contacted.

I have told them that my loyalty is dropping more and more each time they say they will reach out and they don’t.

Clearly PetSmart does not care about customer service and keeping customers trust. They lost my grooming business and they will lose the rest of my business as well.

Review
#1639342 Review #1639342 is a subjective opinion of poster.
Pros
  • Training
  • Vet
  • Hotel
Cons
  • Unprofessional and rude
  • Lauren
  • Grooming
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • staff attitude
  • Petsmart complaint
  • Pet Smart Grooming
1.0
Details
Petsmart - Don’t even chance taking your pet there.
Petsmart - Don’t even chance taking your pet there.
Petsmart - Don’t even chance taking your pet there.
Petsmart - Don’t even chance taking your pet there.
Petsmart - Don’t even chance taking your pet there.
Petsmart - Don’t even chance taking your pet there.
Petsmart - Don’t even chance taking your pet there.
Petsmart - Don’t even chance taking your pet there.
8 February 2018 In San Antonio Texas I took my 2 year old male Persian to get groomed and this is what happened. I set and waiting on the girl to even show up. After checking him in I left. I got a call from the groomer. My cat was half shaded. After picking him up I...
View full review
2 comments
Anonymous
#1494497

why would they "do this" to any animal, you ask? you mean, why would they make the correct judgement call in regards to your cat's health and well being, and stop grooming in the middle of the shave down?

most likely because you own a severely brachycephalic (snub-nosed) breed of cat. long story short, this means your cat's quality of life is compromised due to just being himself, unfortunately. when we breed for smushed in faces we create respiratory issues, for one.

if i had to guess, your cat, not being under sedation/anesthesia at a veterinary clinic for a prior grooming, probably lost his cool and started getting finicky, as one would expect, especially from a cat. your cat likely was having breathing trouble/"getting too stressed out" and it was likely unsafe to proceed with grooming your cat.

View more comments
Review
#1230562 Review #1230562 is a subjective opinion of poster.
Reason of review
Bad quality
2.0
Details
Traumitzied Dog after PetSmart Grooming
Traumitzied Dog after PetSmart Grooming
Traumitzied Dog after PetSmart Grooming
Worst experience I've had at a groomer ever. People who have seen her basically said she looked like a 3-year-old took some scissors to her. Bad enough when your dog LOOKS awful - but when they are so traumatized they come home and sit in your lap for hours, and...
View full review
Review
#1566593 Review #1566593 is a subjective opinion of poster.
Cons
  • Customer service
  • Grooming
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund
Tags
  • Pet Smart Grooming
1.0
Details
Petsmart - Simply Nourish Salmon Recipe Dog Food
Petsmart - Simply Nourish Salmon Recipe Dog Food
Petsmart - Simply Nourish Salmon Recipe Dog Food
Petsmart - Simply Nourish Salmon Recipe Dog Food
My dog is on a raw diet, however I was in the process of moving and he was out of food, so I purchased a large bag of Simply Nourish Salmon Recipe. When I got halfway through the bag, had this nice surprise (see photos). Looks to be mold. Will definitely be going back...
View full review
Review
#1394531 Review #1394531 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$70
Preferred solution
Full refund
1.0
Details
Horrible experience at PetSmart
I thought I had finally found a home for grooming my Cocker Spaniel at the Wilmington Monkey Junction PetSmart on College Road regardless of all the negative things I heard from ‘Groom & Doom’ to never ever go to a franchise outlet to seek grooming needs. Well today I...
View full review
Review
#1610807 Review #1610807 is a subjective opinion of poster.
Cons
  • Bad manager
  • Inability to problem solve
  • I felt discriminated by the manager-
Reason of review
Poor customer service
Loss
$75

Contact Petsmart Customer Service

Mailing Address:
PetSmart, Inc.
19601 North 27th Avenue
Phoenix, Arizona 85027
United States
Phone:
(888) 839-9638
All Petsmart Contacts
Featured
Petsmart - Simply Nourish Dog Food INFESTED WITH WORMS
Petsmart - Simply Nourish Dog Food INFESTED WITH WORMS
Petsmart - Simply Nourish Dog Food INFESTED WITH WORMS
I have been giving my two dogs Simply Nourish grain-free dog food for about a year now with no problem. However, yesterday (11/8/17) I purchased a bag of the Simply Nourish Adult Grain Free dog food, took it home and fed my dogs. 30 minutes later I was wondering why...
View full review
6 comments
Anonymous
#1704366

My 4 month old dog has a large spike in eosinophils and is in acute renal failure (kidney)This number shows on a complete blood count test aka CBC. The doctor doesn’t know why this is.

She keeps saying it it is a strange case. I’ve only fed my dog the simply nourish puppy chicken and rice. In fact we are still on the first bag. I keep hearing complaints about moldy food.

I’m just wondering if the food is casing the issue. Has anyone ever experience this. We have exhaled every possibility but the food one. Please help.

My puppy is not well she is 4 pounds. She has been getting iv fluids for two day. Any thoughts. I’m not accusing the food company just keep reading bad reviews.

I just need to know if it is a possibility. I’ve taking her off of it completely and giving her land foods the vet sent home.

View more comments
Review
#1128678 Review #1128678 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$41