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MUST READ ** DO NOT USE PETSMART GROOMING

1.0
MUST READ ** DO NOT USE PETSMART GROOMING
MUST READ ** DO NOT USE PETSMART GROOMING
MUST READ ** DO NOT USE PETSMART GROOMING
***WARNING *** WARNING*** DO NOT USE PETSMART GROOMING Reference # A37979 There’s a reason why Petsmart only has a 2 star rating on the internet. We brought our 2 poodles into Petsmart for basic grooming haircuts on Friday June 8, 2018... Our dogs were perfectly fine...
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19 comments
#2184416

I thought I was the only person who has experienced something like this with PetSmart. My baby is traumatized and I will never take her back there!!! Doggy Mom in IL

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ID
#1290053 Review #1290053 is a subjective opinion of poster.
Service
Petsmart Dog Grooming Service
Reason of review
Bad quality
New Reviewer

Products Product made my water cloudy and it’s not clearing up

Product made my water cloudy and its not clearing up . No one knows if it is safe to return my fish back to her aquarium
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#4010068 Review #4010068 is a subjective opinion of poster.
Location
Twinsburg, Ohio
New Reviewer

Promo code failure

1.0
Pet smart sent me a birthday promo which was Twenty dollars off One Hundred dollar order. Their system would not accept the promo code. When I called, was told it didnt work because Purina items are excluded. No where in the exclusion info was Purina mentioned and I told them that. His response was, Oh, Purina is always excluded. Jerks

User's recommendation: Don’t trust promos.

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#3986238 Review #3986238 is a subjective opinion of poster.
Preferred solution
$20

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Verified Reviewer New Reviewer

Had great customer service.

4.9
The employees treated me well. I had questions and they were answered. They were very friendly and informative about the products and the animals that were up for adoption. They knew the habits and behaviors of the cats/kittens. The adoption area was clean and the cats/kittens were fed and looking pretty comfortable.

User's recommendation: Highly recommend going to PetSmart.

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#3980134 Review #3980134 is a subjective opinion of poster.
Location
Galesburg, Illinois
Preferred solution
n/a

Great

Trying to get my issue resolved but they are doing everything they can. I can always count on them. They have good products and ordering on line is very convenient. If there is an issue return is easy.
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#3946982 Review #3946982 is a subjective opinion of poster.
Location
Tukwila, Washington

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Charge disputes

PetSmart - Charge disputes
I made a purchase on the app and the store did not have what I needed and the charge of $25.86 is still pending on my bank account app. Im just wondering what the protocol is or how long it takes for that money to go back into my account.
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#3925455 Review #3925455 is a subjective opinion of poster.
Loss
$27
Preferred solution
Full refund
New Reviewer

Why do you show soooo many commercials?

The frequency of PetSmart commercials you show is extremely annoying, specially on get TV (friendly tv), but others are saying that it is played just as much on other channels. I am usually not a complainer, but this is truly ridiculous, like 7-8 or more times during a 2 hour show. Same commercial and song, over & over. Why is that necessary?? Please forward this message to the appropriate person. Thanks
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#3923300 Review #3923300 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

Terrible Customer Service

Petsmart, I am not impressed. Trying to get a prescription pet food approved through your process is ridiculous. Your management team likes to throw their weight around and cover up the issues by refusing to help because they dont like a tone of voice. Grow up! This...
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1 comment
#2237414

They didn’t like your tone of voice? You sound like a complete animal.

You deserve every unhappiness you receive. You don’t matter to anyone.

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#3870959 Review #3870959 is a subjective opinion of poster.
Pros
  • 000
Cons
  • Ridiculous process and horrible customer service
Preferred solution
I got it. The knowledge that Petco is better.

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Verified Reviewer New Reviewer

Animal without water

1.0
PetSmart - Animal without water
PetSmart - Animal without water
Newburgh location. Monday 8/14 at 730pm. I watched this poor guinea pig eat paper scared and shaking because he had no where to hide. I approached an employee on his phone and he claimed they were busy helping others and then shuffled some cat food on shelf. I waited...
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ID
#3857667 Review #3857667 is a subjective opinion of poster.
Location
Newburgh Town, New York
Cons
  • Your staff was beyond rude
Preferred solution
Let the company propose a solution

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Groomers at Petsmart Store in Lexington SC cut my dog while grooming her and I’ve got pictures to prove it

1.3
Groomers at Petsmart Store in Lexington SC cut my dog while grooming her and I’ve got pictures to prove it
My dog was shaved to the skin and made a raw patch on her near her tail. Ive got pictures to prove it!

User's recommendation: Take your pet to an experienced pet groomer that won’t injure your pat. This is cruelty to pets.

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ID
#3834622 Review #3834622 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer

She helpeds me find diffferent ways to get

4.0
need help with donations for give a dog a bone week. need help with kitty liter cat food nd dog food august 7th tthrew the 13th
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ID
#3818623 Review #3818623 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Preferred solution
donate for the cause of homeless pets

Website issues

3.4
Having issues with website, they have now been resolved. I have no other complaints about the company or their customer service

User's recommendation: Avoid the website.

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#3808175 Review #3808175 is a subjective opinion of poster.
Location
Toronto, Ontario

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Verified Reviewer New Reviewer

Orders online

3.7
IT'S HARD TO FIND SENSITIVE STOMACH DRY FOOD FOR PUPPIES. SCIENCE DIET USED TO CARRY IT, BUT I CAN'T FIND ANY SENSITIVE STOMACH IN ANY BRAND. PLEASE HELP.
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ID
#3807168 Review #3807168 is a subjective opinion of poster.
Cons
  • No sensitive food for puppies
Preferred solution
Let the company propose a solution

Duped with pet grooming service

Bought their pet grooming package which is good for 1 year . I had 10 services to be used within 1 year time. After couple of initial service redemptions they kept cancelling and extending the next appointment . While I still have 8 more services left to be redeemed I lost half the year purely on their cancellations and reschedules. Tried to get refund on remaining after back n forth fot some amount refunded . Anyways for a company operating nationwide this sounds like sketchy business model. Stay away from such frauds

User's recommendation: Look elsewhere.

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ID
#3792344 Review #3792344 is a subjective opinion of poster.
Location
Land O Lakes, Florida
Loss
$150
Preferred solution
Apology

Terrible, rude and insulting experience along with poor grooming.

1.0
I have been taking my dog to Petsmart in Burien for years. She is approaching 12 years and was always pleased with the grooming of my dog. But, this last appointment was not good. First, I was supposed to have her groomed on 7/12. Left her off and an hour later they...
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#3776935 Review #3776935 is a subjective opinion of poster.
Location
Seattle, Washington

I received poor customer service at the Northville grooming salon

3.2
PetSmart - I received poor customer service at the Northville grooming salon
My 10 month and 3 month puppies were banned from the grooming salon, stating they were too wigley. They said my puppies snap when he doesn't like something done to him. I believe a more tenured groomer and experienced with puppies. I wasn't given an option. I was told to go elsewhere, which I did. The company followed up and stated they're investigating. I asked them to trim the hair around Chloe eyes. This is how she was returned to me

User's recommendation: Take your puppies elsewhere.

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#3773316 Review #3773316 is a subjective opinion of poster.
Location
Plymouth, Michigan

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