Unclaimed
PetSmart Reviews
1.2M
CLAIMED LOSSES
1.5K
TOTAL REVIEWS
380K
PAGE VIEWS
9
ISSUES RESOLVED
PetSmart Net Promoter Score (NPS)
50
high
NPS
-100
100
- 50% Promoters
- 50% Passives
- 0% Detractors
PetSmart's estimated NPS of 50 considered to be high. 50% of users would likely recommend PetSmart to a friend or colleague.
Customer Satisfaction
PetSmart Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOnline order
Original review updated by user Dec 27, 2022
So first of all .. I love yalls store. I do. I always have. And quite frankly I've always had good experiences. And in all reality, this isn't Petsmarts fault (I think). But look --Whoever is in charge of slapping the size number of the jerseys and on the online...
ID
Pros
- Selections
- Timeliness of my order
- Employees themselves are awesome
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerIssues with my order
3/3/23 Order # 8723**** I ordered dog food expecting it to arrive on that day between 3-6pm. I went to track my order and it said that it was canceled. So when I called they told me someone called 15 minutes before that and canceled the order, which never happened. So...
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ID
Pros
- Good deals
Cons
- Poor solutions to problems
Loss
$40
Preferred solution
Full refund
Refund
Hi, I placed an online order through (store) app/website and it happened that I never received my order. I tried to call the store and they asked me to call DoorDash. DoorDash on the other hand said that they will take full responsibility, however, since the order has been placed directly through (store), you have the authority to process the refund back to my card. That's why I'm here asking for assistance since I am not able to call your support line. References I got from DoorDash:
ID
Location
Morristown, Tennessee
Charged for an order that was cancelled from Pet Smart
I placed an order on February 28th and was Charged on After Pay for it, but yet I never received anything and I called and was told an order wasnt placed?? I was charged, it was placed. So I had to re order the next night because I needed it. I paid in full. I want my money back from Afterpay.
ID
Location
Oshawa, Ontario
They didn’t help me at all. Put an order in paid for it and Suddenly Order is no longer on my account. But take my money and now I am out miney.
Never received order and I paid for it. Have proof that money came out of my account when I placed the order. Suddenly my order never was delivered and now There is nothing showing in my account that I placed an order. I have proof that money was taken out from Petsmart.ca
User's recommendation: Don’t order online.
ID
Location
Oshawa, Ontario
New Reviewer
Complain customer service
We call to see if Bella can have her nails trimmed. They said yes We ask if you needed a appointment they said no .Great We brought Bella to pet smart on innes rd ottawa.ont The groomer was on the phone I didn't realize another groomer was standing there looking at...
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ID
Location
Montreal, Quebec
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTerrable service groomer dint listen to owner
They are a poor buisness they hold refund give less if you even get it I brought my dog to be groomed. He's never been there. They put collor on him. And tried to pick him up he snapped at them. I told them he has anxiety. They told me wait out of door. They had him...
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ID
Preferred solution
Apology
New Reviewer
Resolved: Lafayette Indiana Dirty Store and Rude Employees
Update by user Feb 10, 2023
Just make Improvements.
Original review posted by user Feb 10, 2023
Will not ever visit this store again always dirty! The employees didn't want to help anyone. They just glare at you when you enter the store, heaven forbid you ask them for help. They just stand around talking to each other. Asked for help with fish and some short girl... Resolved
ID
Location
Lafayette, Indiana
Pros
- Lots of treats
Cons
- Dirty store
- Poor customer service
Preferred solution
Just to take care of the poor animals and maybe hire some nice employees that care.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDidn't receive merchandise
My shipment was delivered to someone else. I would like a refund please. I took a picture of my front door like asked. Please tell me how to send it to you.
ID
Loss
$64
Preferred solution
Full refund
This is probably because petsmart is still ordering from unreputable seller's I hope they gave you back your money try Petco never had a problem with sizing at there store