Latest review first
  • Latest review first
  • Most helpful reviews first
Filter by rating
1 2 3 4 5
filters
State:
Show
City:
Show
Product:
Show
Featured Most Helpful

1.0
Details
MUST READ ** DO NOT USE PETSMART GROOMING
MUST READ ** DO NOT USE PETSMART GROOMING
MUST READ ** DO NOT USE PETSMART GROOMING
***WARNING *** WARNING*** DO NOT USE PETSMART GROOMING Reference # A37979 There’s a reason why Petsmart only has a 2 star rating on the internet. We brought our 2 poodles into Petsmart for basic grooming haircuts on Friday June 8, 2018... Our dogs were perfectly fine...
View full review
Comment
0 0
11 comments
Anonymous
#1725304

thank you for the review, I am so glad you posted this I was going to take my 14 year old white husky to have him washed and groomed I will keep on doing it myself !!!!!

Reply
1 0
View more comments
Review
#1290053 Review #1290053 is a subjective opinion of poster.
Service
Petsmart Dog Grooming Service
Reason of review
Bad quality

I had the worst experience at this location. I was trying to ask simple questions, they did not answer them . I wanted certain fish and she kept telling me that my fish would die and that the smaller tank was no good. They stayed alive for a while actually.and they...
View full review
Comment
0 0
Review
#1678539 Review #1678539 is a subjective opinion of poster.

Petsmart in Phoenix, Arizona - HORRIBLE EXPERIENCE - GROOMER

1.0
Details
I posted a review on August 29, 2019 about how horrible my experience was with PetSmart Grooming and PetSmart contacted me through Facebook and asked for my information and said that someone would be in contact. That was on September 4th and I have contacted them three times since saying I had still not been contacted. I have told them that my loyalty to the overall company is dropping more and more each time they say they will reach out and they don’t. Clearly PetSmart does not care about customer service and keeping customers trust. They lost my grooming business and they will lose the rest of my business as well. I have taken to other stores or Chewy.com to order treats, snacks, and food and it is delivered right to my door and usually cheaper.
View full review
Comment
0 0
Review
#1675229 Review #1675229 is a subjective opinion of poster.
Cons
  • Customer service
  • Staff
  • Grooming
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Pet Smart Grooming
  • Bad Customer Care

1.0
Details
When I raced into the Chattanooga Plaza Salon in Midlothian, Va. to get my dog Muffin in for her grooming appointment on time, I was shocked to see no one in the salon, except for one gal who was in the back. When she came out I was told that the groomer, Chelsey B had...
View full review
Comment
0 0
Review
#1668939 Review #1668939 is a subjective opinion of poster.
Service
Petsmart Dog Grooming Service
Reason of review
Cancelled appointment
Preferred solution
Price reduction

1.6
Details
The groomer was great; everything else was awful! They do not have enough groomers to staff the salon, which mean my dog was double-booked with another, making all of the process longer. Cashiers cannot do anything to help the process - getting dogs ready, moving...
View full review
Comment
0 0
Review
#1654417 Review #1654417 is a subjective opinion of poster.
Service
Petsmart Grooming Service

Petsmart in Township 1 Charlotte, North Carolina - Shouldv'e Know Better

3.5
Details
Against all advice and my better judgement, I took Diesel to get his nails clipped. My dog has only had 2 groomers in his lifetime. I missed a few appointments for his grooming so I thought, I'd better get his nails clipped because they were super long. The groomer cut his nails to the quick. Diesel scraped them on the concrete during the drying process. He became fearful of the dryer and had to be dried in the kennel. I waited additional time. He was still soaked under his neck and under body. She asked if I wanted cologne, really? Cologne on a wet dog, not! He looked like an amateur (me) got a hold of him and jacked him up. Diesel's nails are uneven and he looks just like he took a dip in the pool. Never again,
View full review
Comment
0 0
Review
#1652405 Review #1652405 is a subjective opinion of poster.
Service
Petsmart Dog Grooming Service
Pros
  • One stop shop
  • Multiple brands
  • Health center on premises
Cons
  • Quality of services
Reason of review
Bad quality
Loss
$43
Preferred solution
Full refund
Tags
  • Petsmart complaint
  • poor quality service
  • Dog Groomer

1.0
Details
After boarding both my cats they said that one of them had refused to come out of the kitty cottage. So I went in and got her out in about a minute by coaxing her and taking her by the nape of the neck. She did hiss at me and I guess that is scary but nothing else was...
View full review
Comment
0 0
1 comment
Anonymous
#1745761

Maybe you should get a pet sitter to come to your home instead of boarding your cat.There are so many out there.We trade cat sitting with a friend so we do not have to pay.My son trades cat sitting with his neighbor.Cats get stressed away from home.If you have a stressed out cat when boarded it is time for a cat sitter.Stress is not good for a cat...It can make your cat very sick and if it is real bad your cat could have a stroke and die. I do not mean to scare you but I have had many cats and your cat for the sake of his health is better off with a sitter in his own house.Some cats can handle boarding.This one cannot....he was so afraid he would not come out for you....You had to grab him and force him out and he hissed at you.That is the behavior of a cat who is terrified.Poor thing.Keep this cat at home please do not scare him like this again his health hangs in the balance here.This is just the way some cats are...accept it ...You know you love him.Next time cat sitter and all will be well.

Reply
0 0
Review
#1650414 Review #1650414 is a subjective opinion of poster.
Reason of review
Bad process

1.0
Details
I picked up my little 6 pound Shih Tzu after her grooming appt. In the car, she curled up on the seat vs. being happy to see me. I could tell something was wrong. When we got home, she couldn't walk. From her waist down, she seem paralyzed. Her head was hard cocked to...
View full review
Comment
0 0
1 comment
Anonymous
#1755018

Hi, is your dog ok? What did you find out about her incident?She is very cute

Reply
0 0
Review
#1649843 Review #1649843 is a subjective opinion of poster.
Service
Petsmart Dog Grooming Service
Cons
  • Grooming salon needs shut down they are animal abusers
  • Hurts pets during grooming
Reason of review
Bad quality
Loss
$1000
Preferred solution
Appology

Petsmart in Spring Grove, Arkansas - They poisoned my fish with theirs

2.6
Details
We bought two alga eaters from them and apparently they were sick because they died two days later and our existing Jack Dempsey fish both died and they were very healthy before this. Something started growing on my fish after we introduced these Alga eaters.
View full review
Comment
0 0
Review
#1644319 Review #1644319 is a subjective opinion of poster.
Product
Petsmart Aquarium Fish
Pros
  • Air conditioning inside is all
Cons
  • Being cheated
Reason of review
Bad quality
Loss
$50
Preferred solution
Full refund

Petsmart in Mississauga, Ontario - Ripped off

1.0
Details
Stiĺl ipset. 2 dogs with 130 appointment, finally ready at near five. Some trimming of the bigger dog, smaller one had a wet butt sp guessing they had a bath. This was the 23 july and it still bugs me. Seven or eight dogs were behind us when we went in, none when we left. I guess because we arent regular customers we didnt get good service. Will never go to petsmart again for anything.
View full review
Comment
0 0
Review
#1642539 Review #1642539 is a subjective opinion of poster.
Service
Petsmart Dog Grooming Service
Cons
  • Fraudulent business practices
Reason of review
Bad quality

Contact Petsmart Customer Service

Mailing Address:
PetSmart, Inc.
19601 North 27th Avenue
Phoenix, Arizona 85027
United States
Phone:
(888) 839-9638
All Petsmart Contacts
Featured

1.0
Details
Petsmart - HORRIBLE EXPERIENCE - GROOMER
Petsmart - HORRIBLE EXPERIENCE - GROOMER
I took my 3-month-old puppy in to simply ask at what age should I start doing puppy cuts? I was greeted and spoken to extremely rudely and was told I would have to completely shave her because she had knots in her hair. I decided that I did not feel comfortable with...
View full review
Comment
0 0
1 comment
AshlieMaryn
#1756266

PetSmart contacted me through Facebook and asked for my information and said that someone would be in contact. That was on September 4th and I have contacted them three times since saying I had still not been contacted.

I have told them that my loyalty is dropping more and more each time they say they will reach out and they don’t.

Clearly PetSmart does not care about customer service and keeping customers trust. They lost my grooming business and they will lose the rest of my business as well.

Reply
0 0
Review
#1639342 Review #1639342 is a subjective opinion of poster.
Service
Petsmart Grooming Service
Pros
  • Training
  • Vet
  • Hotel
Cons
  • Unprofessional and rude
  • Lauren
  • Grooming
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • staff attitude
  • Petsmart complaint
  • Pet Smart Grooming