Petsmart Reviews
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Petsmart Reviews
New Reviewer
***WARNING *** WARNING*** DO NOT USE PETSMART GROOMING Reference # A37979 There’s a reason why Petsmart only has a 2 star rating on the internet. We brought our 2 poodles into Petsmart for basic grooming haircuts on Friday June 8, 2018... Our dogs were perfectly fine...
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Featured
ID
Service
Petsmart Dog Grooming Service
Reason of review
Bad quality
Refund run around for training
I signed up for training in McDonough, Ga store. We showed up to discover there wouldn't be a class no one thought to call me. After not a new date, I reached out to find that they didn't have a trainer. I transferred to Fayetteville location, attended 3 classes, came in for the 4th to again discover no class would be held, trainer was sick. Still, no one called. Since then, I hvnt been notified of NEW a class. So now, fast forward, I've been in contact about rcvg rcvg refund
User's recommendation: DO NOT USE TRAINING PROGRAM!!!
ID
Location
Fayetteville, Georgia
Loss
$214
Preferred solution
Full refund
Unbelievable what I paid today
So today I went into the petsmart at stafford mall in New Jersey. I was looking at dental products. My dog hates his teeth being brushed so I came across arm and hammer dental spray fir $11.99. I thought it was pricey but the other products were just as high I am floored that I could buy it on Amazon or even chewey for $5.49!!! Why?!!! Why such a mark up. I feel I was totally taken advantage of today. Horrible. Id take it back if the store wasnt so far. Im so so disappointed and definitely taking business elsewhere. My local privately owned store is cheaper. Shame on you. I definitely learned a lesson and will not shop petsmart. Ive been buying products for years. I wonder now how long have you been taking advantage of all us pet owners
User's recommendation: Shop elsewhere.
ID
Location
Forked River, New Jersey
New Reviewer
Have not heard
packages heavy 35lbs each in front of garage had to move to pull out to work and i had to do it myself no one else was home
ID
Preferred solution
Let the company propose a solution
Refund
I still havent received my $12.47 back for the cat liter I ordered on August 12th. I didnt pick it up and the order was put back. I was told by the store rep that my money would be refunded back, it wasnt. Please let me know when this will be done. Thank you!
ID
Location
Las Vegas, Nevada
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Junior Reviewer
I am OFFICIALLY done with PetSmart! I have taken my dog to be groomed THREE TIME and each time they said they could not groom her. The first time I was told they couldn't groom her because they did not have the correct blade to cut her all the way down. I took her to...
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ID
Location
Owings Mills, Maryland
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerGrooming salon Scarborough Maine store
This is my second time having bad experience with PetSmart grooming salon. First time they shaved my Pomeranian after I specifically asked them no to do that because it ruins his hair. Nope, they still made my dog look like a sheep. Second time around happened today, I had scheduled appointment on their website for grooming just to find out that they do not have him on the schedule due to system glitch. I would never know if I did not call to confirm this appointment. Never again, two chances are more then enough! not reccNot good experffffffffffffffffffffffffffffffffffffff
ID
Location
Scarborough, Maine
Loss
$70
Preferred solution
To make company aware of the situation. I will never be their customer again. I rearrange my work schedule to make this appointment happen, lost 3 hours of PTO for nothing.
Around 3:30 on August 4th, 2021, I was shopping at the Pet Smart on Derry Street in Harrisburg, I had read the sign on the door stating that those who are not vaccinated should wear a face covering. I noticed store employees not wearing a mask which was of no concern...
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ID
Location
Lebanon, Pennsylvania
PISSED OFF
Your groomers gave my dog ring worms. How hard is it to disinfect clippers??????? MY POMERANIAN IS MY BEST FRIEND HOW DARE YOU
User's recommendation: DO NOT GO TO PETSMART.
ID
Location
Albany, Georgia
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Verified Reviewer New ReviewerRingworms after grooming
On July 1st my dog was groomed, he caught ringworm. I'm very upset!!!! I should get a refund, or they can fix it this is crazy
User's recommendation: Make sure they clean their clippers or go somewhere else.
ID
Location
Albany, Georgia
Loss
$50
Preferred solution
Let the company propose a solution
New Reviewer
Injured my dog's ears
Petsmart groomer cut my Maltipoo inside the tips of both ears. So bad I had to take her to the vet for treatment/meds. Grooming was okay and she looks fine but still has large 5/8" x 1/4" scabs in both ears that bother her quite a bit. Vet says they will eventually heal okay. Has been over a week and they still look bad. No more Petsmart grooming!
User's recommendation: Petsmart grooming in North Little Rock should be avoided.
ID
Location
North Little Rock, Arkansas
Service
Petsmart Dog Grooming Service
Pros
- Location
- Drop-off service
Cons
- Dogs ears were badly cut requiring vet visit
- Treated rudely by one of the groomers
Loss
$141
Preferred solution
Let the company propose a solution
Finally had enough
Returns A Nightmare, ordered a food I ordered previously had no problem getting it this order said "do not deliver in your area!" they still charged me for the food, now i must go through the nightmare process of returns this order is my last! i copied coupon didn't apply to my cost just totally bad website/company/
User's recommendation: Go anywhere else But Petsmart.
ID
Location
Halifax, Nova Scotia
New Reviewer
Groomer Katelyn was rude disrespectful
On July 14, 2021, at 12 noon at store number 0276 Chapel Hill Rd Douglasville Ga 30135. The groomer Katelyn was disrespectful towards me and my pet. This is the second time staff have spoken to me unprofessionally. She even slam appointment papers on the counter at the location and just was being very rude.
User's recommendation: Please do not bring pet here they mistreat pets.
ID
Location
Douglasville, Georgia
Pros
- Being able to voice my opinion hoping that it helps other people
Cons
- Dog groomong
- Customer service
Preferred solution
To re hire new staff there are too many complaint against the current staff. Katelyn need to be terminated she was speaking to me in a very rude unprofessional manner and my pet was harm there .
New Reviewer
ad an appointment for dog to be groomed. Live about 7 min. from petsmart. There was about a 20 minute backup up in traffic which made me late. Am disabled and called for them to come to front door for my dog. Manager came out to my car and said beings as how I was late...
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ID
Location
Jackson, Tennessee
Cons
- Waste of my time
Preferred solution
Let the company propose a solution
Damaged product
Customer service response was swift and shipped a replacement quickly! I am satisfied with this transaction
User's recommendation: Good customer service.
ID
Location
Fulton, Mississippi
VERY BAD TRAINED EMPOLYEE
TODAY ON 6/29/2021 I WENT TO WOODBRIDGE PET SMRT LOOKING FOR FANNCY FEAST SENIOR CHKN PATE CAT FOOD.EMPOYEE [JANICE] WAVED HER HAND IN AIR SAID IF ITS NOT HER E WE DONT HAVE IT, I ASKED HER IF SHE COULD CK ANOTHER OF PET SAMRT TO SEE IN STOCK SHE SAID OUR SYSTEMS ARE OVER 20YRS OLD THERES NO WAY TO CK DO IT ON YOUR OWN NWALKED AWAY WALKED LADY
User's recommendation: JANICE SHOULD BE RE TRAINED OR FIRED.
ID
Location
Irvington, New Jersey
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Every time I pick my dog up from grooming he smells worse than when I dropped him off. 2if my friends said you need to get your dog groomed!
And I said I just did !
So this is the 3 time I have had to have it redone! What is going on !