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1.3

Today August 23 my dog got hit by a car. But was still alive.

It happened right infront of the store. So it was 6:05. Of couse im screaming and crying. But i went and asked a man who work at pet smart to help me.

He told me "we close at 6. We can no longer help you today". My puppy of 12weeks was dying. He told me no.

I had to sit there and hold my dog while she was gasping for air. The man just kept refusing to help me. Me being only 16 years old and having my dog dying in my arms and this man will not help me is horrible. Pet Smart is the worst company ever.

I will NEVER shop there again. Just because you closed 5minutes ago, doesnt mean you can't help. My puppy ended up dying do to not getting any help.

The closer vet to where i was located was about 20mins away. She died today because a man who wanted to go home denied me help.

Reason of review: Bad quality.

Location: Cinco Ranch, Texas

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Guest

i am sorry for your loss. the company you should hate is banfield not petamart. Petsmart is Not owner of the vet and has no controll over them they just share space

Guest

To the snarky commentators below, the Petco employee could've easily offered: 1) to call a Vet to come help; 2) a blanket, first aid kit, or some other assistance (I'm sure the store would've understood given the circumstances). It may not have helped the dog survive, but it would've shown humanity to a fellow human being and her dog.

Guest
reply icon Replying to comment of Guest-1024509

The snarky one is probably the one that refused to help, or they work at Petsmart and have the same shi**y attitude. To the OP, I'm so sorry for your loss.

Guest

What do you expect a PetsMart employee to do? They sell food and toys, what are they going to do for a dying pet?

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