PetSmart - Poor customer service with dog grooming
I started taking my 13 year old Golden Retriever there because I could no longer get him in my bathtub. In March 2018, they recommended that I bring him in every 8 weeks to make it easier on him.
8 weeks later I was told don't bring him back because he is too old and has hind leg weakness. This may be policy but that is cold and they have no training in delivering this message with any sensitivity.
While at the store, I witnessed a groomer, clearly frustrated, yelling at someone else's dog that wasn't holding still. I guess they did me a favor and I will not be taking any of my dogs or my business to PetSmart.
Reason of review: Poor customer service.
PetSmart Cons: Grooming dept.
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