Petsmart Sanitary Conditions Review from Westland, Michigan
I slipped & fell on some dog urine that was not cleaned up.Petsmart Utica, Mi is notorious for the Oops stations not having paper towels in the dispensers so customers can't clean up after their pets.
I broke my wrist & they deny any responsibility. "You're in a pet store, you should expect urine on the floor" is the explanation from their insurance company. I called to register a complaint to Corporate more than a month ago & have not heard a word. Since I am part of a rescue group volunteering there for over 16 years, you'd think they'd offer some kind of compensation for my medical bills.
NO. Corporate greed. The manager on duty that day didn't even offer to help, call EMS or anything. Just rushed over with a "Caution - wet floor" sign & asked where I fell.
She then filed a false report saying our rescue spilled the water. I know what dog urine looks like. Despite 3 months plus of suffering, nothing from Petsmart.
I have insurance; it would be gracious to offer to help with my out-of-pocket costs (considerable).Rescuing continues but they couldn't care less of the rescue groups volunteering there
Review about: Petsmart Sanitary Conditions.
Reason of review: Poor customer service.