Petsmart Sanitary Conditions Review from Westland, Michigan

64 of 815 Petsmart reviews

I slipped & fell on some dog urine that was not cleaned up.Petsmart Utica, Mi is notorious for the Oops stations not having paper towels in the dispensers so customers can't clean up after their pets.

I broke my wrist & they deny any responsibility. "You're in a pet store, you should expect urine on the floor" is the explanation from their insurance company. I called to register a complaint to Corporate more than a month ago & have not heard a word. Since I am part of a rescue group volunteering there for over 16 years, you'd think they'd offer some kind of compensation for my medical bills.

NO. Corporate greed. The manager on duty that day didn't even offer to help, call EMS or anything. Just rushed over with a "Caution - wet floor" sign & asked where I fell.

She then filed a false report saying our rescue spilled the water. I know what dog urine looks like. Despite 3 months plus of suffering, nothing from Petsmart.

I have insurance; it would be gracious to offer to help with my out-of-pocket costs (considerable).Rescuing continues but they couldn't care less of the rescue groups volunteering there

This review is a subjective opinion of a user.
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Product or Service Quality
Price Affordability
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Value for money
Layout of Store
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Diversity of Products or Services
Additional Fees
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Reason of review:
Poor customer service
Product or service
Petsmart Volunteers
Review category
Pet Stores
review #907259

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64 of 815 Petsmart reviews

Aug 26, 2016 #1204007

Call a personal injury attorney. They will take your details and evaluate whether you have a case. You don't pay any fees upfront, they get a percentage of whatever they get from the insurance company on your behalf.

1 0 Reply

Aug 26, 2016 #1204099 Sterling Heights, Michigan, United States

Can't sue for slip & falls in MI unless you have proof they knew the danger was there for a long time. Pretty difficult to get anywhere. But thanks.
All I'd like is help w/medical bills. Let this be a Warning to everyone out there to be careful.

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