Not resolved
Additional Fees
Allergens Information
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Style and Design
Value for money

I slipped & fell on some dog urine that was not cleaned up.Petsmart Utica, Mi is notorious for the Oops stations not having paper towels in the dispensers so customers can't clean up after their pets.

I broke my wrist & they deny any responsibility. "You're in a pet store, you should expect urine on the floor" is the explanation from their insurance company. I called to register a complaint to Corporate more than a month ago & have not heard a word. Since I am part of a rescue group volunteering there for over 16 years, you'd think they'd offer some kind of compensation for my medical bills.

NO. Corporate greed. The manager on duty that day didn't even offer to help, call EMS or anything. Just rushed over with a "Caution - wet floor" sign & asked where I fell.

She then filed a false report saying our rescue spilled the water. I know what dog urine looks like. Despite 3 months plus of suffering, nothing from Petsmart.

I have insurance; it would be gracious to offer to help with my out-of-pocket costs (considerable).Rescuing continues but they couldn't care less of the rescue groups volunteering there

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Petsmart and uploaded a picture. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Petsmart.

Check out the best and the worst companies in Pet Stores category for more informed decision or compare Petsmart to other companies on our site.

Had an Experience with Petsmart?

Write a review


Terms of Service
Post Comment

Call a personal injury attorney. They will take your details and evaluate whether you have a case. You don't pay any fees upfront, they get a percentage of whatever they get from the insurance company on your behalf.

to Anonymous Sterling Heights, Michigan, United States #1204099

Can't sue for slip & falls in MI unless you have proof they knew the danger was there for a long time.Pretty difficult to get anywhere.

But thanks.

All I'd like is help w/medical bills.Let this be a Warning to everyone out there to be careful.

Columbia, South Carolina, United States #1203954

Sue them.

You May Also Like

Petsmart - Dog Grooming Service Review from Sebastopol, California Petsmart "Horrible service when grooming. Our first time at Petsmart in Santa Rosa, CA. I only asked for a puppy bath for my 3 month pomeranian and for her sanitaries, paws..." Read more Petsmart - Review in Pet Stores category Petsmart "Paid for a full $75 grooming appointment for my dog, stated in her progress report that everything was done, ears, trim, etc. such a joke, because it wasn't. My goldens..." Read more Petsmart - Dog Grooming Service Review Petsmart "...I took him to a petsmart so I didn't expect anything great, however I got home and noticed blood on his ear this lady cut part of his ear!..." Read more Petsmart - Traumatized dog Petsmart "My pure bred Doberman Pinscher stayed at Petsmart Hotel in Tukwila WA from July 24 through July 31st. While paying the cost of his boarding, a staff mentioned that he..." Read more DON'T RENT FROM AMERICAN HOMES 4 RENT! American Homes 4 Rent "Rented from AH4R for two years (2015-2017) IN Powder Springs, GA and they are horrible to deal with. Your rent is going up every year without fail and they are..." Read more Similitudeinc Dot Com - BTC ADDER SOFTWARE THAT IS WORKING FOR ME IN 2017 Similitudeinc Dot Com "I want to share my experience with what is called money adder software. I earlier came across Paypal adder in 2013 and lost several thousands of dollars buying different ones..." Read more Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support Jawbone "My UP3 band was broken in July 2016 and I opened my first ticket using Jawbone support page on July 20th, 2016 I was asked for detailed information about the..." Read more Equity Finance -   Business Loan - Apply For Quick Personal Loans Equity Finance " we give Credit Personal Loans, you can get instant loan/money for a wide range of your personal needs like renovation of your home, marriage in the family, a family..." Read more