Product: Petsmart Pet Groomer Clear all filters (16 of 16 reviews match)
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1.8
Details
I took my dog in to be groomed, and asked for the few mats on her ear and tail to be brushed out, and if not to spot shave them out. I picked her up after I paid first, and she looked HORRIBLE. All of this happened after the groomer was extremely rude and judgmental...
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Review
#1606531 Review #1606531 is a subjective opinion of poster.
Service
Petsmart Pet Groomer
Reason of review
Bad quality
My dog got a haircut and bath. I told the groomer that he did not like his feet touched. When I arrived to pick him up the groomer said he was very difficult and needed to be sedated. He has had several haircuts at other places with no problems. She told me I could not...
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1 comment
Anonymous
#1742190

Lol train or sedate your dog. Sounds like an *** thats causing a scene and making it unsafe to groom other dogs in the salon that are distracted by your dog.

Review
#1514913 Review #1514913 is a subjective opinion of poster.
Service
Petsmart Pet Groomer
Reason of review
Poor customer service
Preferred solution
Price reduction
Took our 8 year old shitzu in for a groom to McPhillips as we have for a few years. The girl that has done her over the years is off ill, so we end up with another groomer. When we dropped the dog off we edplained that her front feet were an issue that she wasnt find...
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Review
#1474083 Review #1474083 is a subjective opinion of poster.
Service
Petsmart Pet Groomer
Reason of review
Poor customer service
1.3
Details
I just finished writing a long review regarding my treatment at a PetSmart in Orange Park, Fl. I don't know if I 'submitted' it properly to you or not. Could you email me and let me know if you received my review? Better yet, I would like to receive a phone call from...
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6 comments
Anonymous
#1555842

Have taken dog here for last 8 years. Dog has been on heart medicine the whole time.

Never lied about it. Now all of a sudden I'm refused service because of his heart condition.

I've taken all my pets here over the years, bought supplies here as well. Never again.

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Review
#1262848 Review #1262848 is a subjective opinion of poster.
Service
Petsmart Pet Groomer
Reason of review
Poor customer service

Petsmart in New Hyde Park, New York - Grooming

I see a lot of reviews about bad grooming experience. There is one groomer that works there part time her name is Michelle that is awesome. Unfortunately she is moving to a salon in bayside next month. If your dog needs grooming before that please ask for her before she leaves. You won’t regret it! Shes the best mainly becauseshe knows what she is doing and you can tell she loves what she does and she loves the pets. Client of Michelle, Carol B.
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Review
#1256582 Review #1256582 is a subjective opinion of poster.
Service
Petsmart Pet Groomer
Reason of review
Good quality
1.7
Details
Was excited to find a certified cat groomer at PetSmart.Brought my 2 and a half year old cat for a bath with cut and nail trim.Appt was 7:30 AM.Was told the cats are done before the dogs arrive for less stress.I was told she would be 1 ton1 and a half hours.As I was...
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Review
#1204346 Review #1204346 is a subjective opinion of poster.
Service
Petsmart Pet Groomer
Cons
  • Wasting my time
Reason of review
Couldn’t perform service
Preferred solution
Hire groomers that can actually do the job.
Tags
  • Cat Groomer
1.6
Details
The next day, I took the filthy cotton balls in to Petsmart to complain, and the male employee told me that I would get a credit on her next grooming visit. I said fine, but I posted on Google reviews to watch the groomer to ensure you receive all of the services, and...
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Review
#1187511 Review #1187511 is a subjective opinion of poster.
Service
Petsmart Pet Groomer
Reason of review
Poor customer service
3.7
Details
I took my Yorkie to be groomed at Petmart Thursday Jan 25 2018 store # 1358 on Tomball PKWY when I got him home his leg was hurting an swollen!I believe they droped him while on the table I called they didnt care! This Dog is my child to me that is how much love I have...
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Review
#1181998 Review #1181998 is a subjective opinion of poster.
Service
Petsmart Pet Groomer
Reason of review
Poor customer service

Petsmart in Dickinson, Texas - Don't use the grooming salon .

1.0
Details
Tried to take my 4 year old Finnish spiz and we were practically thrown out of the store. The groomer acted afraid of my dog and was very in professional . Will take her elsewhere.
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Review
#1099392 Review #1099392 is a subjective opinion of poster.
Service
Petsmart Pet Groomer
Reason of review
Poor customer service

Contact Petsmart Customer Service

Mailing Address:
PetSmart, Inc.
19601 North 27th Avenue
Phoenix, Arizona 85027
United States
Phone:
(888) 839-9638
All Petsmart Contacts

Petsmart in Abbotsford, British Columbia - Aggressive Groomig

3.4
Details
I've been getting my dog groomed at the Sumas location for years. The last time I picked up my dog the groomer was very aggressive with another dog yelling at the dog and smacking her in the nose. She was very aggressive combing the dog and it was obviously in pain. I got my dog and she was trembling and not the same for a couple days. There is 1 groomer at that location that is short tempered and should not be working there. I will no longer be bringing my dog there.
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Review
#1091540 Review #1091540 is a subjective opinion of poster.
Service
Petsmart Pet Groomer
Reason of review
Poor customer service