I was told there would be caring people monitoring my pet at all times. As it turns out, once the store is closed, there is ONE person in the hotel responsible for all the animals. ONE person watching hundreds of dogs and cats. And they aren't even allowed to touch the animals, or clean up if a dog messes in its cage. Of course they're so busy cleaning and doing other tasks that its unlikely they'll even notice if your pet needs attention.
If you don't pay extra for play time, the only time your dog is let out of its cage is a brief walk once in the morning and once at night. Your dog is walked with many other dogs and has to keep up to their pace, and gets no individual contact with people. They won't even take your dog outside to go to the bathroom. Instead they have to go in the 'elimination room' which most dogs refuse to do because they are house trained.
If you do pay for play time, don't expect your dog to actually play. The workers monitoring the dogs generaly just stand there with a spray bottle and ignore the dogs unless they need to clean up a potty accident. They do nothing to prevent fights or humping, don't interact with the dogs at all, and sometimes leave them unattended. The play rooms are tiny and very overcrowded which makes the dogs scared. Most of them spend their 'play time' trying to hide in a corner or fighting off the attention of another dog. My dog left a playroom with an obvious *** on his neck, and I was told they were not responsible for it. The vet bill was over $300.
Make sure you go in back and see what the cages actually look like. If you're not paying extra for a suite, your dog is placed in a cage just big enough for him to turn around in. And remember if you don't pay to play time, that box is where he stays for 23 hours a day.
I give my dog vitamin supplements, but he couldn't have them during his stay because they weren't prescribed by a vet. He also enjoys Busy Bone treats but couldn't have one because nobody would monitor him while he ate it to make sure he didn't choke, and they wouldn't let him have it without supervision.
I measured out his kibble for his stay in indvidual ziplock bags so he would get the correct amount, yet they told me he ran out of food and they had to give him their house supply of Science Diet. So were they overfeeding him, or did they lose the very expensive premium kibble I supplied?
Best of all, the employee at the hotel desk assured me my dog had a grooming appointment set up with their salon during his stay, but when I picked him up his hair hadn't been cut and the groomers I talked to had no idea what I was talking about.
Review about: Petsmart Grooming Service.