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Complaint of grooming services.

Today, Sunday March 27, 2016 I took my Malti-Poo to be bathed and trimmed at your 9515 South Blvd Charlotte North Carolina location. ( I typically use your Rock Hill SC location, but because of the holiday I was in Charlotte). I dropped her off and asked the groomers to wash and trim her and add on the Chi premium grooming package. They groomer said no problem and will be about four hours and she will be done. After they called and said she was finished, we went to pick her up. Once I walked out in and said I am here to pick up Cutie, they brought her out. First off I didn't even recognize her. The had completely buzzed her entire body and head and face. A Malti-poo should have longer hair proportionally on the face, head, and tail. She looked awful and like they just rushed and buzzed her entire body. I asked the groomer why on earth they would cut her hair sooooo short, and not call me if they felt the need to do so for some reason. She said she was in a hurry and had a lot of dogs that day. That is a completely unacceptable answer. I was so upset, I just left. Once I got out to my car and further looked over my poor cutie, I noticed long hairs at the base of the tail and fecal matter still stuck on the hair.

This grooming session cost me $64 dollars, and I am completely dissatisfied with the customer service and treatment of my doggie family member. I will not be using Petsmart for any further grooming services. I want to feel like I am leaving my cutie with groomers and a company that puts the dogs first over profit!!!!

Location: Charlotte, North Carolina

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