Product: Petsmart Grooming Service Clear all filters (202 of 202 reviews match)
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I have been using PetSmart grooming for years. On their recommendation I came early (like always) and on an off day so that the dog could take many breaks (like always). On arriving (on time) the groomer was LATE, she just started that she wouldn't groom him. It was...
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Petsmart Grooming Service
I didn't like
  • Incompetent groomers
  • Service and staff poor
  • Ruined his appearance
#820509
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Complaint of grooming services. Today, Sunday March 27, 2016 I took my Malti-Poo to be bathed and trimmed at your 9515 South Blvd Charlotte North Carolina location. ( I typically use your Rock Hill SC location, but because of the holiday I was in Charlotte). I...
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1.0
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Petsmart Grooming Service
#818154
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All of the customers complaining about the Grooming salon at Petsmart are a bunch of cry baby dickheads. Have any of you actually worked at a grooming salon before? Have any of you had to deal with the stress of trying to get 7 dogs bathed, dried, brushed out, and...
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Anonymous
Anonymous

I work at a vet office. I do agree with you.HOWEVER, with your nasty attitude, you have no business being around pets and definitely should not be in customer service.When we ...

Anonymous
Anonymous

WOW. How about explaining the process VS coming on here and calling people names. You are a disgrace and I hope that you do not work at petsmart grooming or any other place wh...

5.0
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Petsmart Grooming Service
#814615
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Petsmart Grooming Service Review

#909506
1.0
Details
I always took my pet to the same groomer at petsmart but the regular groomer could not. Bath. Him this time. When i picked him up and took him home he was limping on his back left leg. I asked the mgr what happen to my pet. She. Said. She did not know dont ever take your pet to petsmart go elsewhere
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Petsmart Grooming Service Review

#788965
My regular groomer moved in December. I took my 4 year old Bichon/ShihTzu mix to Petsmart and they shaved her completely! They claim she had mats down her back. She had NO mats - it was her Bichon curls! When I asked why she was shaved I was treated very rudely! I will never walk into a Petsmart store again - not even for food!
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Petsmart Grooming Service Review

#785539
1.0
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Petsmart at bridgewater is racist place, I take my dog for grooming they Harrs me because I was brown and they refuse to take my dog and block my online account to for any service. I call there 1800 phone and told about this they said they can't help. It's managers choice what ever he wants to do , he can do.
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Petsmart Grooming Service Review

#754554
1.0
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The pet smart grooming at 130th ave is a joke. The charge was double the quote and they ruined my dogs coat. They also made him bleed. This place should he ashmed and shut down. Horrible people work here.
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The groomers they have in there are inexperienced and do not care to follow what you want done with your dog.. After going there once before I should of known better to take her again.. Tell me one price and as we started out bad because I did want her hair hacked they...
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1.0
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Petsmart Grooming Service
#813460
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Resolved

I booked an appointment for my dog for a bath and trim at 6. There were 2 people working with one other dog there. They did not tell me how long so I just assumed and hour would be ok because only 2 dogs ( including mine) and 2 groomers. I returned 1 hour later she was...
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Anonymous
Anonymous

I've left my dog at a mom and pop shop and it took over 6 hours for them to finish my dog! (A little mini doxie). Two hours is not that long.

pmscott
pmscott

I am also very surprised that there are over 20000 complaints about pet smart and most of them about grooming. POINT PROVEN!!!!

Product
Petsmart Grooming Service
I didn't like
  • Grooming dept
  • Time of app too long
#812373
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My 12 yrs old dog had an appointment at 10:00 AM. After 4 hours waiting, I went to the grooming salon to ask about my dog, and they told me that she was not ready yet. I tried to explain that after so many hours in a cage she became very anxious. The personnel...
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Anonymous
Anonymous

Your dog had water the entire time it was there, js.

rollo2016
rollo2016

Buy a pair of scissors or an electric shaver and do the job yourself. This is not rocket science.

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Petsmart Grooming Service
#811790
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Pet Smart in N Myrtle Beach sucks, my dog was dropped off at 12:30 and my husband went by at 4 and they had only just given her a bath, kept in a cage all after noon, then because she had 1 matted spot they charged an additional $12 and another hour later at 5 to see...
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1.0
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Petsmart Grooming Service
#807971
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I have been taking my dog to Petsmart for 10 years. He is a cocker spaniel that has been epileptic since he was under a year old. He is on phenobarbital and has been for years. While being groomed this time, my dog had a minor seizure. Which I tell them every time it...
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Anonymous
Anonymous

If your pet has a seizure there it is a liability. Your dog could injure himself if he's in a kennel and it happens, he could be injured if the groomer is in the process of cu...

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Petsmart Grooming Service
#807551
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I will NEVER take any animal to petsmart grooming again. Ive had really bad experiences at 3 different locations. My Japanese Chin was cut several times while grooming and i wad nevet told about it. I noticed the cuts when we got home later that evening. So, I decided...
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Anonymous
Anonymous

If it has happened at 3 different locations, did you ever stop to think that your dog isn't behaving well and is crazy on the table?I don't work at petsmart and I'm not a groo...

1.0
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Petsmart Grooming Service
#802635
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I was not informed that my dog was cut while being groomed at Pet Smart and he also has a terrible hair cut. I let the fact that he has a bad hair cut go but I am very upset about him being nicked. They could have at least told me! I don't have anything else to say...
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Anonymous
Anonymous

Have you been having your dog groomed since he was a puppy? Have he had any training? If not, he was probably being a retarded *** and wouldn't stop moving around. That's prob...

3.0
Product
Petsmart Grooming Service
I didn't like
  • Irresponsibility
  • Cleanliness
#802612
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