Product: Petsmart Grooming Service Clear all filters (221 of 221 reviews match)
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1.6
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The groomer was great; everything else was awful! They do not have enough groomers to staff the salon, which mean my dog was double-booked with another, making all of the process longer. Cashiers cannot do anything to help the process - getting dogs ready, moving...
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Review
#1654417 Review #1654417 is a subjective opinion of poster.
Service
Petsmart Grooming Service
Featured
1.0
Details
Petsmart - HORRIBLE EXPERIENCE - GROOMER
Petsmart - HORRIBLE EXPERIENCE - GROOMER
I took my 3-month-old puppy in to simply ask at what age should I start doing puppy cuts? I was greeted and spoken to extremely rudely and was told I would have to completely shave her because she had knots in her hair. I decided that I did not feel comfortable with...
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1 comment
AshlieMaryn
#1756266

PetSmart contacted me through Facebook and asked for my information and said that someone would be in contact. That was on September 4th and I have contacted them three times since saying I had still not been contacted.

I have told them that my loyalty is dropping more and more each time they say they will reach out and they don’t.

Clearly PetSmart does not care about customer service and keeping customers trust. They lost my grooming business and they will lose the rest of my business as well.

Review
#1639342 Review #1639342 is a subjective opinion of poster.
Service
Petsmart Grooming Service
Pros
  • Training
  • Vet
  • Hotel
Cons
  • Unprofessional and rude
  • Lauren
  • Grooming
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • staff attitude
  • Petsmart complaint
  • Pet Smart Grooming

Petsmart in Lewes, Delaware - Smelly Dog!!!

1.0
Details
Took my dog in for a bath and nail trim. After I returned for my dog, the groomer spent considerable time "advising" on my dog's eye drainage. Once I arrived home with the dog and helded her it became very clear that she was never bathed! She smelled bad and her anal sac had an odor. The an sac wss supposed to have bern expressed. Additionally, I later found out that I was charged for a full groom which my dog was never scheduled to receive. She didn't even receive the mini-groom I scheduled her for. I'm really pretty pissed the Petsmart groomer t *** ook my money and didn't do the job!
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Review
#1592629 Review #1592629 is a subjective opinion of poster.
Service
Petsmart Grooming Service
Pros
  • Location
Cons
  • Services paid for not received
Reason of review
Bad quality
Loss
$62
Preferred solution
Deliver product or service ordered

Petsmart in Lewisville-Flower Mound, Texas - Vista Ridge Village Lewisville, TX

1.6
Details
They did a awful job bath our pet after we called them on wanting to charge extra because our pet is prone to seizures. They found this out after a brief stay at there Pet Motel. We took our Schnauzer in yesterday to have the works clip, bathed, teeth brushed and Anal gland cleaned. She came out ears full of hair, yellow teeth and brown & yellow stains on mustache and feet. They have been grooming this pet for 6 years and this is the worst bath we have had and we now see they have never brushed her teeth all though we have paid for it.
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Review
#1571073 Review #1571073 is a subjective opinion of poster.
Service
Petsmart Grooming Service
Reason of review
Poor customer service
Loss
$79
Preferred solution
Let the company propose a solution

Petsmart in Dearborn, Michigan - *** grooming.

2.0
Details
Petsmart - *** grooming.
I took my 1 year old GSD who mind you is a repeat customer at my local petsmart and a friendly dog. They apparently clipped his nails wrong and he was bleeding, his neck has a cast on it. This is the second time petsmart groomings messed him up, albeit the first they we were interrupted when they were telling us what happened and we never really found out. He was a bit scared of petsmart for a while so we took him to a personal groomer, who got a bit expensive over time. So we returned to petsmart and everything was fine for a while, until this. The poor dogs never slept this much:(
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Review
#1564058 Review #1564058 is a subjective opinion of poster.
Service
Petsmart Grooming Service
Pros
  • Dogs a masochist so the dog abuse
Cons
  • Dog getting hurt
Reason of review
Bad quality
Loss
$150
Preferred solution
Let the company propose a solution
Tags
  • injured neglected pets
Took my 8 year old dog in for routine grooming with groomer I had used before asked for 1/2 inch all over no special cut which is my usual. Went in at 7 am because usually get in and out quickly but after 3 1/2 hours no call so I went back and she was ready except she...
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Review
#1546497 Review #1546497 is a subjective opinion of poster.
Service
Petsmart Grooming Service
Cons
  • Delivery or customer service
  • Product quality
Reason of review
Vet bill
Preferred solution
Full refund

Petsmart in Spartanburg, South Carolina - Boycotting this company

1.0
Details
Terrible dog grooming. Left my dog wet. Picked him up wet and he smelled already. This is unacceptable, but is nothing compared to my experience with how little corporate cares for customers or Petsmart charities.
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Review
#1522863 Review #1522863 is a subjective opinion of poster.
Service
Petsmart Grooming Service
Reason of review
Bad quality
1.0
Details
not only do they false advertise but their grooming department was horrible to my little 3 lb rescue Yorkie as a matter of fact to others had to step in and help this girl who was mistreating her and they took matters into their own hands and they done a horrible job...
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Review
#1495090 Review #1495090 is a subjective opinion of poster.
Service
Petsmart Grooming Service
Reason of review
Bad quality
Resolved
1.0
Details
Warning***Warning***Protect Your Pet from PetSmart!
Warning***Warning***Protect Your Pet from PetSmart!
Warning***Warning***Protect Your Pet from PetSmart!
Warning***Warning***Protect Your Pet from PetSmart!
Warning***Warning***Protect Your Pet from PetSmart!

Update by user Apr 10

Full Refund and an Apology from the Manager

Update by user Apr 04

Warning: This is a razor injury that the groomer put on the left side of my precious pet’s head near her ear. This is terribly traumatizing, inexcusable, unethical and unprofessional!

Original review posted by user Mar 15

Warning***Warning***Protect Your Pet from...
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5 comments
Anonymous
#1671329

Why do people buy dog breeds they cannot groom ? Then expect a groomer to demat a dog without any pain , no stress , or time?

It’s imposible .

If you buy a long haired breed , learn to care for the coat before you buy the breed, don’t expect someone to make a matted dog look like a show dog in a few hours ! Talk sense .

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Review
#1492957 Review #1492957 is a subjective opinion of poster.
Service
Petsmart Grooming Service
Cons
  • Managers or costumer service
  • Groomers do not follow customer instructions
  • Animal abuse
Reason of review
Poor customer service
Loss
$140
Preferred solution
Full refund
Tags
  • Poor Customer Care
  • Animal Abuse
  • Petsmart Signal Hill
  • Petsmart Grooming Service

Contact Petsmart Customer Service

Mailing Address:
PetSmart, Inc.
19601 North 27th Avenue
Phoenix, Arizona 85027
United States
Phone:
(888) 839-9638
All Petsmart Contacts
1.0
Details
I was making phone calls to find the best price etc . I selected Petsmart on Decatur Blvd . Made my appt online in the comments i said that my jack russel terrier mix has Sensitity issues and snaps . , in making the phone calls i also inquired about them muzzling the...
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1 comment
PuffyTurkishAngora
#1688527

You are mad at PetSmart because your dog is nervous and bites?Your pup would benefit by signing up got a training class,you could get some tips and tricks to help you both!

Review
#1485864 Review #1485864 is a subjective opinion of poster.
Service
Petsmart Grooming Service
Reason of review
Poor customer service