On Wed. June 3, 2015, I took my 1 year old Shorkie to be groomed at Petsmart #1421, 7350 S Gartrell Rd Gartrell in Aurora, CO. When I went to check her in they scheduled her incorrectly so instead of a 10:00 a.m. appointment, they said they could groom her at 12:00 p.m. Finally at 5:00 p.m. I received a call that she was finished. When I picked her up she came out with a bandanna tied around her neck. I didn't think much about it. They also did not give me a pawgress report which they normally do.
She wouldn't eat, cried all night on Wednesday and Thursday. We didn't know what was wrong. We thought maybe she was frightened when she was in their kennel. I just kept trying to console her. The next morning my husband was petting her and felt her neck. We had to take her to the emergency vet. They cut her and its infected!
I went to Petsmart grooming spoke to the manager and she insisted that if they cut or injured the dog, they would have let me know. I was furious told her the dog was at the emergency vet and showed her a pictured she gasped and said they would pay for all expenses. YOU THINK!! Yes, your paying for it. I did not receive one apology. Meanwhile, I'm dealing with my poor traumatized dog, upset kids, I'm upset. DO NOT TAKE YOUR PET THERE....
More Review Details
- Reason of review:
- They tortured my dog
- Preferred solution:
- Let the company propose a solution
- Product or service
- Dog Grooming
- Review category
- Animal Services
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "Horrible service when grooming. Our first time at Petsmart in Santa Rosa, CA. I only asked for a puppy bath for my 3 month pomeranian and for her sanitaries, paws..."
- "We took our Little Labradoodle to Petsmart for Grooming. We told them medium length fur. After 4 hours we were called to pick him up. He was BUTCHERED! Patchy haircut..."
- "I normally take my Bella to a privately owned groomer in Silver Spring, MD. However they were extremely busy, plus they charge $75 for any size dog. Bella really needed..."
- "RANT...1000.......I KNOW YOU KNEW THIS DAY WAS COMMING?............WHAT GOES AROUND COMES AROUND!! ***!!!! HOW THE *** YOU GONNA POST MY 20 YEAR OLD CRIMINAL RECORD ON LINE ...MAKE UP FAKE..."
- "Before I get into my review of my experience with Preview Models, I would first like to be one of the first to step out from behind the veil of..."
- "Big man Lane recliner, went to recline and spring busted flew across room and just missed my flat screen, & my big window. WG&R where I bought it will not..."
- "In June 2016 my husband and I signed a contract with Mr. Glenn Dormer and Blane Curry the managing partners of Energywise LED Solutions. We Paid few thousands dollars in..."
- "Leavenworth Lawyer Gary A. Nelson engaged in the following dastardly conduct thereby creating the "Nelson Maneuver." "The Nelson Maneuver" Get a Law Degree and turn it into a..."
- "This is the worst bed ever. It is nothing more than a high priced air mattress.. My plastic frame bent after one week of having the bed and it will..."