I have a general rule about buying fish at PetSmart. Never do it. Three times now, I have bought fish from two different PetSmarts in two states (West Virginia and Iowa) and all three times the new fish brought ick into my tank and killed the fish. This most recent time, my boyfriend bought 4 fancy goldfish (approx. $30) from PetSmart in Davenport, IA and gave them to me as a gift. Within a week, one of them showed symptoms of ick. I treated them all but the sick one did not improve. He died and I put him back in the original bag from the store and took him to try and get my boyfriend's money back.
Their "no hassle" return policy must be called that because it is no hassle for the store to refuse returns without a receipt...but they don't offer gift receipts. So if you receive something from PetSmart as a gift, you are stuck with it until it dies. I should add here that though I did not have a receipt, I did have the original bag in which the fish were packaged that had the date, SKU and price for each fish on it. [To add insult to injury, the cashier who informed me of the need for a receipt showed absolutely no sign of sympathy for the fact that I had lost a pet. In fact, her insistence on seeing a receipt was so aggressive, I left the store feeling more upset than when I arrived.]
Now, almost five weeks from the original purchase date, I am still treating the tank for ick because every time I change any of the water, it returns. It claimed another goldfish this morning, and the other two are symptomatic. The original fish in the tank, a bristlenose pleckostomus, is nocturnal so I haven't been able to check and see if he is symptomatic.
Review about: Petsmart Cashier.
Monetary Loss: $30.