PetSmart - Dog Grooming Service Review from Victoria, British Columbia
Went in for a hair cut for my puppy. Told the grooming lady that my dog doesn't need nail cut (cuz he is scared of it).
Then she gave him a nail cut and said that he bit her severely(which were just nipping), so she couldn't move forward to the haircut anymore. She said that my dog is too old (6 months) for first time hair cut and he should go to the vet and get put under instead. You can get dogs used to anything at any age, if you are willing to put some effort. I was upset, bought a grooming kit, and tried to groom the puppy myself.
He loved the hair clipper! And had no biting issue.
Pets mart groomers are just unprofessional and don't listen to your requests. There are a million ways to stop a puppy from nipping.
Is there not training for calming a nervous puppy? If the groomer don't want to take the business, just refuse it, don't make *** excuses.
Reason of review: Poor customer service.
Location: Victoria, British Columbia
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