Featured Not resolved
Additional Fees
Allergens Information
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Style and Design
Value for money

Well I took my shih tzu in for his haircut came back to get him wasn't great but didn't care I took him to a petsmart so I didn't expect anything great, however I got home and noticed blood on his ear this lady cut part of his ear! I know my dog would of cried when it happen yet no one told me about it when I picked him up!!

They are completely incompetent especially Laura I think was her name the manager said she had a mental disability, umm nothing against anyone that does but you should of never gave one a scissors to cut a dogs hair! Lawsuit waiting to happen! And I was in there to get him and same chic was cutting another dog yelling and screaming at it to not move around.....it's a dog and if that was my dog she was yelling at I'd of jumped that counter so fast! she doesn't have what it takes to groom a dog and should of never been accepted to do such a job!

Compete ***!! And they still mage me pay for that *** $73!!

Product or Service Mentioned: Petsmart Dog Grooming Service.

Reason of review: Bad quality.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Never ever take your dogs to petsmart. They beat my daughter's dog with a hairbrush and have laid on the animals to keep them still.

I have reported them to the BBB and the ASPCA. I will never even go there for any reason!


Poor baby..that's more than a nick, they should of told you.....good luck....


May I ask what state/area your in? My bulldog has an appt.

Tomorrow & I'm pretty sure the manager in my areas name is Laura. I'm thinking about canceling. Thanks.

I hope your dog is doing better. I'm so sorry this happened.


Charleston sc


Ive shaved my dogs plenty of times. Sometimes the clippers slice into the dog.

It happens. For a dog groomer it happens so often of course they wouldn't mention it. Why would they? your dog is fine isnt it?.

And they probably didn't use scissors. Maybe if the dog has bangs but usually clippers are all you need.


Also it was a Monday which they have a sign that says 10% military discount on Mondays, I'm military, so I asked about it up front when paying and they said they had no idea what I was taking about!