Manufacturer: Petsmart Category: Grooming Services Clear all filters (36 of 36 reviews match)
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I have taken my 14 years old small dog to grooming last year they cut his nail to short this time they cut him under the arm and it got infaction.im just concern with rocky mount nc grooming an this will be last time.i was very mad..you got people who dont care a *** an dont need be there.please come before any more gets butch up.this 2 times they hurt my dog.grooming need be shut down you havent got people who can do job..
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Featured

A once affectionate and fun-loving dog is now a neurotic mess. He won't come out from under the bed, does not sleep at night, and shakes constantly. This incident happened several days ago, and there has been no change in Max's demeanor. In addition, my niece is a nervous wreck ... She's so worried about her puppy and has stayed awake with him night after night to comfor him. He has been to the vet, and the vet bills are growing. Thanks...
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Anonymous

Anonymous Did you contact the parent company. Contact the local news. Contact every animal welfare organization in writing with your experience.

Anonymous

Anonymous Dear God, what did they do to him? My prayers for your niece and Max.
Petco isn't much better. These chain pet stores should not be allowed to touch animals.

1.0
I didn't like
  • Service and staff poor
#887920
Grooming Salon Today July 23, 2016 I took my 10 month old 4LB Shorkie to Petsmart in Barrhaven as I always do to get groomed. He is special needs and I have made that clear to them since I have been taking him there since 2 months old. He has kidney failure and ataxia which is not contagious and is incurable. The only thing about ataxia is sometimes his legs give out and he just lays down. The groomer that we always went to is great she just...
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Why would I come at 7 if she just said they don't start till 8?? There are other groomers I can take my dog to!! My dog was being groomed by Petsmart while I was in NY & after moving here I continued cause I liked the way Chrissy was grooming my dog. Chrissy was booked & was going to let another groomer service my dog. I don't appreciate the run around & will take her somewhere else to get groomed. The staff at Petsmart at festival way...
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A friend of mine brought her dogs to PetSmart, after asking me where I take my dogs... I never intended on her taking her dogs there, I just answered her question. She later called to express her disappointment in the grooming skills. She paid for the basic (wash, cut, ear cleaning, nail cutting, and teeth brushing), but told me that her dogs teeth and ears were still dirty, and it didn't even look like they had hair cuts...but they smell...
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Anonymous

Anonymous If a dog has tartar on the teeth, regular brushing will not take that away. The only way to get existing dental tartar/calculus off is by getting a dental cleaning under anest...

I must say that I am VERY DISAPPOINTED in the grooming skills at the PetSmart on Ramsey St. I usually get my babies groomed reguarly, however, between the cost, and poor grooming skills I only get them done twice a year. And even then, I find myself attemping to improve the cuts by completing the job. Mind you, that I am a customer, not a groomer. PetSmart, on Ramsey St., needs to send ALL their groomers back to grooming school. I don't know...
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I had set that time because of having other time related problems for later in the day. Was informed that I could put him on a priority list for an extra $11. and get out sooner. Did the ok and was called 35 minutes later that it was complete. Dog came out with red eyes and having problems breathing. Took a while to get him settled after arriving home. Do not understand WHY they do the online sch. and put you on a waiting list at arrival. This was my last trip to Petsmart...
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Anonymous

Anonymous They don't put you on a waiting list. The average time for a groom is 3-4 hours. The express service (the $11 service) is so that your dog doesn't go in a kennel, and the gr...

I have been taking our dog to Petsmart in Concord, CA for baths and grooming every other month for the last year. I booked a grooming appointment for my dog a week in advance. Showed up on time today for my appointment and was told the appointment has been cancelled and I would need to reschedule. No one called to let me know this. They said they knew as early as yesterday that my appointment would need to be rescheduled and yet, no notice given...
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Took my dog. Lab retriever mix to the grooming salon, requested for bath, nail trimming, toothbrush, ear cleaning, and paid an extra for an oatmeal shampoo since it has a nice smell after. When I picked up the dog, got that grooming record and got home, I realized that my dog does not have that oatmeal smell. So I called PetSmart and asked if they shampooed him with my request. And they said.... they've run out of the oatmeal shampoo! So why...
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1.8
#855707

Featured

I have taken my dog to get groomed here a number of times and this last time was the LAST time. Not only have they cut my dog they cut him twice. The first time it happened i let it go because things happen but this second time is just too bad to forget. It is located right above his nose right under his eye and let me say they are lucky they didnt cut his nose or eye. I dont understand how they can charge so much for such *** work. If you love...
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Anonymous

Anonymous Did your dog sit still? It is hard to predict when and how a dog will move or ***. Try doing it yourself. Be realistic!

IrishKnight

IrishKnight I'm so sorry for what happened to your dog. Which store did you go to? Since I'm aware that some stores are getting fined and will have to completely redo their grooming servi...