Product: Petsmart Dog Grooming Service Clear all filters (81 of 81 reviews match)
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We AGAIN decided to give PetSmart a try with our puppy; and this time it's been even more concerning. When we dropped her off; the "groomer" explained that she had some matting and that she would be "short". I understood completely; and we discussed the fact that her...
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Anonymous
TiredofIdiots

The fact of it is, she is probably traumatized. She was matted, which is why she was shaved. If they would have docked her ears, you would definitely know. The fact is that...

1.0
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Petsmart Dog Grooming Service
I didn't like
  • Grooming staff
  • Entire grooming department
#1080700
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He doesn't even look like our dog but we could get passed that after washing him out wjen we got home. What we couldn't/can't get passed is the fact that cut some of his tail down to the meat and the poor fellow has half a butt cheek shaved all the way down to the...
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2.5
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Petsmart Dog Grooming Service
#1080232
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Petsmart - Dog couldn't walk after grooming session
I took my dog in for grooming. Happy, healthy Yorkie. Went to pick him up from a new groomer there and they handed him to me and I put him in the car and he rolled over on his side and just slept and slept when he came home. Next day when I came home from work and got...
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Anonymous
GFM

I’m a former groomer of petsmart for 15 years. Happy to say I have left there and am very happy at a private grooming shop. Sounds like your dog either was dropped or fell off...

h.kitchener
h.kitchener

Best get an attorney on this ASAP as now that Petsmart is aware of a problem they may try to tell you they don't keep videos very long and, unfortunately yours is now gone. Th...

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Petsmart Dog Grooming Service
I didn't like
  • Injured pet
  • Ethics
  • Injured my dog
#1071831
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My wife took our 3 year old shih tzu to petsmart for the first time since our regular groomer was not available. After we picked him up his report card said no fleas and stated he did great. We found a few fleas the next day and even more eggs under his armpits. Tina...
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1.0
Product
Petsmart Dog Grooming Service
I liked
  • How easily they dismissed our issues
I didn't like
  • That they refuse to listen or resolve the issue
#1070009
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Just wanted to speak of my own experience with Jennifer at petsmart grooming in south Lebanon. I have had two dogs that she has groomed for me. I should add that I had seen many groomers for both since they each had their own unique challenges. The first, Kiba, was a...
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4.4
South Lebanon, Ohio
Product
Petsmart Dog Grooming Service
#1067547
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Petsmart - Pet smart grooming is some ***
Petsmart - Pet smart grooming is some ***
I took my puppy to get groomed she went in with hair and i wanted a little cut off she now looks like a rat she is a tea cup yorkie her face hair is un even and she left the top long with a bow why i dont no i took yhe bow off and its long going towards the back of her...
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Anonymous
maversa

if the dog was matted, communicate that to the owner so they will know what to expect. i took my dog to petsmart to be groomed and they cut his tongue. he had to have a partia...

Anonymous
Anonymous

Your dog was VERY CLEARLY matted. Don't neglect your dog and they won't shave it. The end.

3.1
Product
Petsmart Dog Grooming Service
#1066721
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I'd like for this information to be passed onto the Owners, General Manager, and or anyone that honestly cares about this location and its customers! I have had several issues with this location, but choose to patronize it because it is the closest, and carries every...
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Anonymous
Jubba

What kind of dog is Joey? I would imagine not having been groomed for 7 months his hair would be pretty long and unless you took care of his coat he would be matted. Since he ...

Anonymous
NEVER AGAIN

My dog went in for 'the works' grooming. We were told it would take 2-3 hours. We had an appointment and arrived right on time.WELL, would u believe he was 'completed' ONE HOU...

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Petsmart Dog Grooming Service
#1066106
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Petsmart - Way to long to groom dog

My lou lou a small dog has been getting her hair cut by jennifer. Well jennifer quit. So i figured it would be fine to go back. I had 10 am appt n i was told at 930 am she would be ready n 2 hrs. Well i called 3 hrs later they say 2 more hrs. Why do u make appt. I will not be going back 48 to have her groomed. I will give my money to small businesses next time
1.8
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Petsmart Dog Grooming Service
#1059109
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TOOK SWEET LITTLE GIRL PEKINESE TO GET GROOMED WENT BACK 3 HOURS LATER TO PICK HER UP, AND THEY SAID COLDNT DO IT BECAUSE SHE HAD DIAHRREA, OK THATS FINE BUT THEY GAVE HER BACK TO ME WITH *** HANGING OFF HER TAIL, ALL OVER HER LTTLE BUTT,GOING HOME *** ALL OVER MY CAR...
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Petsmart Dog Grooming Service
#1056447
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Petsmart - Bad grooming experience

BAD grooming experience My dog six month old went for a bath when I picked her up she was not herself, she was scared and cowardly. Never had this happen after agree she is always happy and playing loves her bath. Please do not take your pet to store 8018 in like Charles Louisiana. Not sure what they did to my Zena but it was not good and she is not herself at all!!
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Petsmart Dog Grooming Service
#1040070
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