Hannah had been groomed 5 months earlier, and PetSmart did a good job. Airedales have to have a 'hairy' chin and furry legs. Today, the check-in guy insisted Hannah was matted (not true) and would have to have all her hair shaved off. This will alter the character of the dog. I have since brushed her, to check, and there is no matting. This happened at 7.00am. Maybe the check-in guy was having a bad morning, but I was not signing the form that...
What a crock!!! When I got my dog home, I combed out the mat in 10 minutes. It is obvious that the staff want to get through ASAP each dog. It was obvious this groomer wanted to get out of work ASAP with a little effort as possible. I have spent lots of $$ with Petsmart groomers over the years and NEVER had this occur. Also, why in the world did it take 2 hours for them to decide that she had to be shaved and when I picked up my dog it...
My dog has a coat like an Sheepdog, but is a mix breed with a poodle. They assessed her and saw matter fur which is why I brought her in. They told me they could spot check and only shave what was too close to cut. The tech showed me what they would do and I agreed to only that. I expressed MULTIPLE times that I didn't want length taken off or any hair or lashes trimmed whatsoever. They charged me for a bath only since it was spot shaving and...
I'm writing today as my 14 year old dog was abused by a pet smart groomer in Peterborough Ontario. My appt. disappeared from their computer and they were over booked. This young lady agreed that she had time to fit my boy in, so I left him. BIG Mistake!!!! 5 hours later I went to see why it's taken sooooo long, she was working on my boy and I witnessed her yanking his hind leg very hard, then grabbing his face to try and get him to stop...
Our first time at Petsmart in Santa Rosa, CA. I only asked for a puppy bath for my 3 month pomeranian and for her sanitaries, paws and ears to be trim. When they called to pick up my puppy the first thing I saw was that her face had a full haircut without my consent. Her paws and sanitaries didnt had a trim. When I went back, they made i had to wait and still didnt got her paws trim or where she pees, only her butt and under her paws. The...
By the time they took my dog back, the other groomers still hadn't arrived. I pulled the manager aside to complain, and was told they would get a "stern talking to". Hello? I specifically signed up for that time because I had other things to do that day, and your employees can't get their butts to work when they're supposed to? I would be totally fired from my job if I sauntered in a half hour late. Kudos only to "Mark", the only employee...
Arrived with both, were told to take one back and wait for call. Petsmart called and belittled us, saying dog should have been there already. Brought dog in, were told we would need to reschedule as groomers were going to lunch. Management was no better. If you love your dog, avoid Concord NH store! The one dog groomed came down with sickness. These people are horrible! They are nasty, and obviously only care about money - not your pet. ...
I had an older dog who was groomed by a wonderful lady. Since my dog passed a few years ago, we got another dog. I took her to be groomed and was happy to see the same groomer was still there. Well this year she left, then we tried another lady, and she left, then I went to take my dog this week(8-23-16) and the lady I scheduled her with was gone!!!! My dog is a little anxious, only a year old and has had hip surgery, so she needs TLC and an...
Recently I had my poodle in for a groom at Owen sound store, It wasn't a groom more like a ***, I was in tears when I arrived to pick her up and seen her. The Groomer a older woman around late 50,s was rude to me & obnoxious, I won't put her name up here , I went home so upset I'll never go to petsmart again , I am disgusted as much with the older woman's attitude as I am with the groom.
My 1 yr old bichon frise Lollypup has been with petsmart grooming, banfield, and petperks rewards ever since we brought him home. Today we have him for grooming in petsmart hilltop plaza in virginia beach with the groomer named jordyn, the first my lollypop saw her seems he doesn't like her on the spot so I was a little awkward to proceed the grooming services. I wanna bring him back home but she said he will be alright. But I am still worried....
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