Product: Petsmart Dog Grooming Service Clear all filters (73 of 73 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
When i went for my original appointment i was told to come back because my dog had some matted hair. When i took her back the other stylist stated that it was matted in the back of her legs. I asked for a trim near my dog's eye view in which was cut so short the tiny...
Read more
3.0
Petsmart Bridgeton, Missouri
Product
Petsmart Dog Grooming Service
#1081488
Reply to reviews
We AGAIN decided to give PetSmart a try with our puppy; and this time it's been even more concerning. When we dropped her off; the "groomer" explained that she had some matting and that she would be "short". I understood completely; and we discussed the fact that her...
Read more
Anonymous
TiredofIdiots

The fact of it is, she is probably traumatized. She was matted, which is why she was shaved. If they would have docked her ears, you would definitely know. The fact is that...

1.0
Product
Petsmart Dog Grooming Service
I didn't like
  • Entire grooming department
  • Grooming staff
#1080700
Reply to reviews
He doesn't even look like our dog but we could get passed that after washing him out wjen we got home. What we couldn't/can't get passed is the fact that cut some of his tail down to the meat and the poor fellow has half a butt cheek shaved all the way down to the...
Read more
2.5
Product
Petsmart Dog Grooming Service
#1080232
Reply to reviews

Petsmart Dog Grooming Service Review

#1014010
1.3
Details
Asked for puppy bath and brush and they trimmed its hair. Shaved between its eyes and around its face. It's a *** zu so now I can't pick her hair up! These people just do whatever they want.
Comment
Show
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

Petsmart Dog Grooming Service Review

#984146
4.7
Details
My puppy came home wirh fleas i have to deal with before i can take him on for surgery. He went in 2 days ago for a puppy groom before surgery. Now its postponed. What a hassle
Comment
Show
Additional Fees
Allergens Information
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website

Petsmart Dog Grooming Service Review

#962079
Took my dog for flea bath went to pick him up and they said he had fleas but has been itching since i brought home but this is tye first time my dog been to hampton location the newportnews location never had this problem the hampton location ripped me off and did.not give the flea bath treatment that was ordered
Comment
Show

Petsmart Dog Grooming Service Review

#874596
3.4
Details
Had a great experience with a customer service but afterwards I brought my Maltese home which was shaved all the way down and his genitals were Raw and he hasn't been able to sit still since
Comment
Show
Allergens Information
Customer service
Price Affordability
Style and Design
Value for money
Petsmart - Dog couldn't walk after grooming session
I took my dog in for grooming. Happy, healthy Yorkie. Went to pick him up from a new groomer there and they handed him to me and I put him in the car and he rolled over on his side and just slept and slept when he came home. Next day when I came home from work and got...
Read more
h.kitchener
h.kitchener

Best get an attorney on this ASAP as now that Petsmart is aware of a problem they may try to tell you they don't keep videos very long and, unfortunately yours is now gone. Th...

Product
Petsmart Dog Grooming Service
I didn't like
  • Incompetent groomers
  • Ethics
  • Injured my dog
#1071831
Reply to reviews
My wife took our 3 year old shih tzu to petsmart for the first time since our regular groomer was not available. After we picked him up his report card said no fleas and stated he did great. We found a few fleas the next day and even more eggs under his armpits. Tina...
Read more
1.0
Product
Petsmart Dog Grooming Service
I liked
  • How easily they dismissed our issues
I didn't like
  • That they refuse to listen or resolve the issue
#1070009
Reply to reviews
Just wanted to speak of my own experience with Jennifer at petsmart grooming in south Lebanon. I have had two dogs that she has groomed for me. I should add that I had seen many groomers for both since they each had their own unique challenges. The first, Kiba, was a...
Read more
4.4
Petsmart South Lebanon, Ohio
Product
Petsmart Dog Grooming Service
#1067547
Reply to reviews
Petsmart - Pet smart grooming is some ***
Petsmart - Pet smart grooming is some ***
I took my puppy to get groomed she went in with hair and i wanted a little cut off she now looks like a rat she is a tea cup yorkie her face hair is un even and she left the top long with a bow why i dont no i took yhe bow off and its long going towards the back of her...
Read more
Anonymous
Anonymous

Your dog was VERY CLEARLY matted. Don't neglect your dog and they won't shave it. The end.

3.1
Product
Petsmart Dog Grooming Service
#1066721
Reply to reviews
I'd like for this information to be passed onto the Owners, General Manager, and or anyone that honestly cares about this location and its customers! I have had several issues with this location, but choose to patronize it because it is the closest, and carries every...
Read more
Anonymous
Jubba

What kind of dog is Joey? I would imagine not having been groomed for 7 months his hair would be pretty long and unless you took care of his coat he would be matted. Since he ...

Anonymous
NEVER AGAIN

My dog went in for 'the works' grooming. We were told it would take 2-3 hours. We had an appointment and arrived right on time.WELL, would u believe he was 'completed' ONE HOU...

Product
Petsmart Dog Grooming Service
#1066106
Reply to reviews
TOOK SWEET LITTLE GIRL PEKINESE TO GET GROOMED WENT BACK 3 HOURS LATER TO PICK HER UP, AND THEY SAID COLDNT DO IT BECAUSE SHE HAD DIAHRREA, OK THATS FINE BUT THEY GAVE HER BACK TO ME WITH *** HANGING OFF HER TAIL, ALL OVER HER LTTLE BUTT,GOING HOME *** ALL OVER MY CAR...
Read more
Product
Petsmart Dog Grooming Service
#1056447
Reply to reviews
its bad enough they said my dog was aggressive while grooming him (which never happened before after going there for many years), yet they waited 3 hours before calling me to come pick him up! the groomer was fairly new and i have to wonder if she knew what she was...
Read more
Product
Petsmart Dog Grooming Service
#1035227
Reply to reviews