Manufacturer: Petsmart Category: Grooming Services Clear all filters (43 of 43 reviews match)
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I took my dog in for grooming. They usually cut her ears on the length and brush it. This time chunks of her hair were still coming out while I brought her home. The ears were not at all brushed she has tangles all over. I could understand maybe one specific area but it was throughout the ear. She had some knots I had to come home to brush out. No point in paying for service that isn't done properly. Her paws are left all chopped up. The only...
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I did not ask for my Schnauser, Jagger, to be shaved! But they shaved his legs and skirt to the skin, shaved so close it scraped his skin and it was bleeding. No other dogs were there at the time with two groomers, he was finished in one hour. Groomer had the other girl come out when we picked him up, she was hiding... He started behaving differently and now won't go for a walk in the morning. I know they can't fix this since the problem has to grow back. Seems like they could offer a store credit or something.Mgr offered nothing so I won't be back to any PetSmart...
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LadyScot

LadyScot What did you ask them to do then?

Told the grooming lady that my dog doesn't need nail cut (cuz he is scared of it). Then she gave him a nail cut and said that he bit her severely(which were just nipping), so she couldn't move forward to the haircut anymore. She said that my dog is too old (6 months) for first time hair cut and he should go to the vet and get put under instead. You can get dogs used to anything at any age, if you are willing to put some effort. I was upset,...
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Petsmart Dog Grooming Service Review

#843058
1.0
My dog was injured during his grooming sessions and I thought maybe it was that specific store so I went to another store but they still hurt him
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Petsmart Dog Grooming Service Review

#826026
Took my puppy to get s haircut the first time and lady wouldn't do it because he wasn't use to it. She also said she cut his nails but they were still the same length.
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This is the 4th time I've tried to have my dog groomed at our Sandy, UT Petsmart. I've yet to be able to have the same groomer help....they have a huge turn over of employees and that should tell me everything. I had my dog groomed Oct. 10, 2016. As usual, I asked for a specific groomer only to be told she no longer works there. I was assigned a girl named Katie who was not friendly at all. When asked how long before my dog would be finished, I...
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Hannah had been groomed 5 months earlier, and PetSmart did a good job. Airedales have to have a 'hairy' chin and furry legs. Today, the check-in guy insisted Hannah was matted (not true) and would have to have all her hair shaved off. This will alter the character of the dog. I have since brushed her, to check, and there is no matting. This happened at 7.00am. Maybe the check-in guy was having a bad morning, but I was not signing the form that...
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What a crock!!! When I got my dog home, I combed out the mat in 10 minutes. It is obvious that the staff want to get through ASAP each dog. It was obvious this groomer wanted to get out of work ASAP with a little effort as possible. I have spent lots of $$ with Petsmart groomers over the years and NEVER had this occur. Also, why in the world did it take 2 hours for them to decide that she had to be shaved and when I picked up my dog it...
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2.2
I didn't like
  • No comunication
  • Groomers attitude
#932184
My dog has a coat like an Sheepdog, but is a mix breed with a poodle. They assessed her and saw matter fur which is why I brought her in. They told me they could spot check and only shave what was too close to cut. The tech showed me what they would do and I agreed to only that. I expressed MULTIPLE times that I didn't want length taken off or any hair or lashes trimmed whatsoever. They charged me for a bath only since it was spot shaving and...
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I'm writing today as my 14 year old dog was abused by a pet smart groomer in Peterborough Ontario. My appt. disappeared from their computer and they were over booked. This young lady agreed that she had time to fit my boy in, so I left him. BIG Mistake!!!! 5 hours later I went to see why it's taken sooooo long, she was working on my boy and I witnessed her yanking his hind leg very hard, then grabbing his face to try and get him to stop...
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Our first time at Petsmart in Santa Rosa, CA. I only asked for a puppy bath for my 3 month pomeranian and for her sanitaries, paws and ears to be trim. When they called to pick up my puppy the first thing I saw was that her face had a full haircut without my consent. Her paws and sanitaries didnt had a trim. When I went back, they made i had to wait and still didnt got her paws trim or where she pees, only her butt and under her paws. The...
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Anonymous

Lisa.Perez23 Oh I didn't mention that when she came home, she started vomiting. I was told for being a military you get a 10% discount and they gave me no discount for something I didn't l...

By the time they took my dog back, the other groomers still hadn't arrived. I pulled the manager aside to complain, and was told they would get a "stern talking to". Hello? I specifically signed up for that time because I had other things to do that day, and your employees can't get their butts to work when they're supposed to? I would be totally fired from my job if I sauntered in a half hour late. Kudos only to "Mark", the only employee...
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2.6
I didn't like
  • Lack of professionalism
  • Grooming incompetance
#911352