Product: Petsmart Dog Grooming Service Clear all filters (132 of 132 reviews match)
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1.0
Details
When I raced into the Chattanooga Plaza Salon in Midlothian, Va. to get my dog Muffin in for her grooming appointment on time, I was shocked to see no one in the salon, except for one gal who was in the back. When she came out I was told that the groomer, Chelsey B had...
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Review
#1668939 Review #1668939 is a subjective opinion of poster.
Service
Petsmart Dog Grooming Service
Reason of review
Cancelled appointment
Preferred solution
Price reduction

Petsmart in Township 1 Charlotte, North Carolina - Shouldv'e Know Better

3.5
Details
Against all advice and my better judgement, I took Diesel to get his nails clipped. My dog has only had 2 groomers in his lifetime. I missed a few appointments for his grooming so I thought, I'd better get his nails clipped because they were super long. The groomer cut his nails to the quick. Diesel scraped them on the concrete during the drying process. He became fearful of the dryer and had to be dried in the kennel. I waited additional time. He was still soaked under his neck and under body. She asked if I wanted cologne, really? Cologne on a wet dog, not! He looked like an amateur (me) got a hold of him and jacked him up. Diesel's nails are uneven and he looks just like he took a dip in the pool. Never again,
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Review
#1652405 Review #1652405 is a subjective opinion of poster.
Service
Petsmart Dog Grooming Service
Pros
  • One stop shop
  • Multiple brands
  • Health center on premises
Cons
  • Quality of services
Reason of review
Bad quality
Loss
$43
Preferred solution
Full refund
Tags
  • Petsmart complaint
  • poor quality service
  • Dog Groomer
1.0
Details
I spoke with a regional manager at PetSmart who said to send the vet report. I never heard back from them. Now I will have to sue them. Gees. I then went online and research PetSmart problems and there are many people with similar stories. Just Google it and you'll...
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1 comment
Anonymous
#1755018

Hi, is your dog ok? What did you find out about her incident?She is very cute

Review
#1649843 Review #1649843 is a subjective opinion of poster.
Service
Petsmart Dog Grooming Service
Cons
  • Grooming salon needs shut down they are animal abusers
  • Hurts pets during grooming
Reason of review
Bad quality
Loss
$1000
Preferred solution
Appology

Petsmart in Mississauga, Ontario - Ripped off

1.0
Details
Stiĺl ipset. 2 dogs with 130 appointment, finally ready at near five. Some trimming of the bigger dog, smaller one had a wet butt sp guessing they had a bath. This was the 23 july and it still bugs me. Seven or eight dogs were behind us when we went in, none when we left. I guess because we arent regular customers we didnt get good service. Will never go to petsmart again for anything.
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Review
#1642539 Review #1642539 is a subjective opinion of poster.
Service
Petsmart Dog Grooming Service
Cons
  • Fraudulent business practices
Reason of review
Bad quality
3.7
Details

Update by user Aug 07

However, the first time we have gone through the grooming services here with the groomer things actually went really well and our puppy was actually super happy. But based off of the second experience I would not take our dog there again until they guarantee that their...

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Review
#1615341 Review #1615341 is a subjective opinion of poster.
Service
Petsmart Dog Grooming Service
Pros
  • Used to like taking him there
  • Product availability
Cons
  • Service and staff poor
  • Lack of professionalism
Reason of review
Dog injured and contracted fleas from bath service in the groomer section of the store
Preferred solution
Let the company propose a solution
Tags
  • Grooming Injury

Petsmart in District 8, Louisiana - VERY UNSATISFIED CUSTOMER!!!!!!!!!!!

1.0
Details
Millerville, Baton Rouge, La. grooming salon. Not sure about other groomer, but BEWARE of ASHLEY, the butcher at this location!!!! My Toy Poodle went in for grooming, came SCARED TO DEATH, and looking like a Chihuahua!!!!!! Mind you he was a little matted, but really!!! Why did she charge me a fee to comb out his hair if she ended up shaving him (10) down to his bare skin????? The store manager agreed and refunded me the extra fee!!! I'm not sure what she did to my active dog, but he hasn't barked in the last 18 hours!!!!! NEVER, EVER GOING BACK TO THIS LOCATION!!!! BEWARE OF ASHLEY THE GROOMER AT PET SMART, MILLERVILLE LOCATION IN BATON ROUGE, LOUISIANA!!!!!!!!!!!!!!!!!!!!!!
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Review
#1614451 Review #1614451 is a subjective opinion of poster.
Service
Petsmart Dog Grooming Service
Reason of review
Bad quality
Tags
  • Petsmart complaint
1.0
Details
Horrible experience at PetSmart
I thought I had finally found a home for grooming my Cocker Spaniel at the Wilmington Monkey Junction PetSmart on College Road regardless of all the negative things I heard from ‘Groom & Doom’ to never ever go to a franchise outlet to seek grooming needs. Well today I...
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Review
#1610807 Review #1610807 is a subjective opinion of poster.
Service
Petsmart Dog Grooming Service
Cons
  • Bad manager
  • Inability to problem solve
  • Meg & amanda dropped the ball
Reason of review
Poor customer service
Loss
$75
1.0
Details
Groomer (Danyel) should not be working there and needs to take classes on ethics and customer service!!! A few months ago we took our dog in to be groomed. They didn’t have her rabies on file. That was the 4th time in a row that we had to go next door to Banfield and...
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1 comment
h.kitchener
#1712744

Obviously, take your business elsewhere. However, it might be a good idea for you to make copies of all vaccination records for your dogs---and kids, if you have them---for the future.

You must realize, of course that finding employees with common sense, a work ethic and an inherent ability to learn an assigned job is becoming rather hard these days and many employers are afraid to terminate people due to potential litigation and complaints made by the dismissed employee. Or, buy a pair of dog shears and "groom" the mutts yourself.

Review
#1579009 Review #1579009 is a subjective opinion of poster.
Service
Petsmart Dog Grooming Service
Cons
  • No accountability
  • Incompetent employees
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Petsmart in District 16, Tennessee - Poor grooming

1.0
Details
Petsmart - Poor grooming
Petsmart - Poor grooming
Petsmart - Poor grooming
Petsmart - Poor grooming
Petsmart - Poor grooming
Petsmart - Poor grooming
I asked Jessica at Murfreesboro tn location to cut all but inch of both dogs. She left 2 to 3 inches. I asked her to cut all facial hair off. Not only left it but looks like she attempted one side and then stopped. Hair all uneven. Neither dog smelled nor looked like they had been bathed. Im so disappointed. 110$ for a job i literally could have done myself. I will never take my dogs here again
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Review
#1569650 Review #1569650 is a subjective opinion of poster.
Service
Petsmart Dog Grooming Service
Cons
  • Poor grooming
Reason of review
Not as described/ advertised
Loss
$109
Preferred solution
Full refund

Contact Petsmart Customer Service

Mailing Address:
PetSmart, Inc.
19601 North 27th Avenue
Phoenix, Arizona 85027
United States
Phone:
(888) 839-9638
All Petsmart Contacts
2.0
Details
Traumitzied Dog after PetSmart Grooming
Traumitzied Dog after PetSmart Grooming
Traumitzied Dog after PetSmart Grooming
Worst experience I've had at a groomer ever. People who have seen her basically said she looked like a 3-year-old took some scissors to her. Bad enough when your dog LOOKS awful - but when they are so traumatized they come home and sit in your lap for hours, and...
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Review
#1566593 Review #1566593 is a subjective opinion of poster.
Service
Petsmart Dog Grooming Service
Cons
  • Customer service
  • Grooming
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund
Tags
  • Pet Smart Grooming