Manufacturer: Petsmart Category: Grooming Services Clear all filters (36 of 36 reviews match)
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Well I took my shih tzu in for his haircut came back to get him wasn't great but didn't care I took him to a petsmart so I didn't expect anything great, however I got home and noticed blood on his ear this lady cut part of his ear! I know my dog would of cried when it happen yet no one told me about it when I picked him up!! They are completely incompetent especially Laura I think was her name the manager said she had a mental disability, umm...
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Anonymous

Anonymous May I ask what state/area your in? My bulldog has an appt. Tomorrow & I'm pretty sure the manager in my areas name is Laura. I'm thinking about canceling. Thanks. I hope your ...

deluviansorrows

deluviansorrows Ive shaved my dogs plenty of times. Sometimes the clippers slice into the dog. It happens. For a dog groomer it happens so often of course they wouldn't mention it. Why would...

Pets mart Richmond TX location we took two mini poodles , I explained to the grooming lady Lizzie not to touch or shave the face , I came back to find the poor dog in a horrible shape very badly cut he looks so bad , I called after leaving to speak with the manager he was worse and he even refit to call his employee to see what on earth happened to her, I think a 3 years old would do a better job , I will try to upload a before and after ....
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#983113
When I came to pick up the dog I said that possibly the dog was stressed because of what happened on my last visit. Another groomer,(Jennifer), piped up that she didn't think that's what it was. I almost said "well if both my ears had been cut on a previous visitmight be stressed. And I wanted to ask if she was a veterinarian that she could be so certain). The girl that actually groomed my dog was very sweet. Her name is Hayden. She cared more...
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#973231

Petsmart Dog Grooming Service Review

#984146
4.7
My puppy came home wirh fleas i have to deal with before i can take him on for surgery. He went in 2 days ago for a puppy groom before surgery. Now its postponed. What a hassle
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Petsmart Dog Grooming Service Review

#962079
Took my dog for flea bath went to pick him up and they said he had fleas but has been itching since i brought home but this is tye first time my dog been to hampton location the newportnews location never had this problem the hampton location ripped me off and did.not give the flea bath treatment that was ordered
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Petsmart Dog Grooming Service Review

#850389
Took my dog to Petsmart for a grooming or I should say a bath and sanitary groom when I picked up my dog he look like he barely got a bath and trimmed around the groin they were supposed to brush out all the loose hair when I got home I brushed him and got a hairball about the size of a bowling ball obviously they never brushed him out $45 wasted.
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Petsmart Dog Grooming Service Review

#843058
1.0
My dog was injured during his grooming sessions and I thought maybe it was that specific store so I went to another store but they still hurt him
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WARNING - NEVER GO TO PETSMART in Mississauga, Ontario, Canada. Horrible customer service, poor treatment of dogs and the laziest employees in the world! The bather at this Petsmart traumatized my westie puppy to the point that she called me in a panic almost 3 hours after dropping Daisy off to say she had diarrhea. It was a busy Saturday and there was mass confusion in the salon. Two groomers working on dogs and FOUR dogs waiting to get checked...
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Anonymous

Anonymous I sympathise with you. I hope you got the answers you needed. Your right it's not about money, you can't put a price tag on the value of our fur babies. I hate petsmart groomi...

Just picked up my shorkie from grooming have been taking her for 8 years to PetSmart always paid 32.00 today they charged me 43.00 when I questioned them they said there is an up charge for weekends.Since when ? I've always taken her on the weekend no problem.Asked to speak to the manager and he was as helpful as a box of rocks!His name is Kyle works at the East StateSt. store.I can tell you never again!!!.
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Made a appointment to have my dog groom at 7:00 am 11-05-16 . show up at 6:55 am wait for for workers to clock in. then i am ask is this Hercules I say yes. This is the would have been the 2 nd grooming for him. The girl ask do you have his vet records? I look at her for what reason ? She says we need them so we can groom him. I said i did not need them the first time and was not told when i made the appointment that i would need them. Then she...
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I didn't like
  • Bad would be good no service
#949660
I took my dog in for grooming. They usually cut her ears on the length and brush it. This time chunks of her hair were still coming out while I brought her home. The ears were not at all brushed she has tangles all over. I could understand maybe one specific area but it was throughout the ear. She had some knots I had to come home to brush out. No point in paying for service that isn't done properly. Her paws are left all chopped up. The only...
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Featured

I did not ask for my Schnauser, Jagger, to be shaved! But they shaved his legs and skirt to the skin, shaved so close it scraped his skin and it was bleeding. No other dogs were there at the time with two groomers, he was finished in one hour. Groomer had the other girl come out when we picked him up, she was hiding... He started behaving differently and now won't go for a walk in the morning. I know they can't fix this since the problem has to grow back. Seems like they could offer a store credit or something.Mgr offered nothing so I won't be back to any PetSmart...
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LadyScot

LadyScot What did you ask them to do then?

Told the grooming lady that my dog doesn't need nail cut (cuz he is scared of it). Then she gave him a nail cut and said that he bit her severely(which were just nipping), so she couldn't move forward to the haircut anymore. She said that my dog is too old (6 months) for first time hair cut and he should go to the vet and get put under instead. You can get dogs used to anything at any age, if you are willing to put some effort. I was upset,...
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This is the 4th time I've tried to have my dog groomed at our Sandy, UT Petsmart. I've yet to be able to have the same groomer help....they have a huge turn over of employees and that should tell me everything. I had my dog groomed Oct. 10, 2016. As usual, I asked for a specific groomer only to be told she no longer works there. I was assigned a girl named Katie who was not friendly at all. When asked how long before my dog would be finished, I...
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