I have always been approached upon entering Pet smart with friendly employees. Always asking if I needed help finding something.
I imagine the bad reviews are very far and few.
I trust them and my opinion is, if you don't agree with what you're being told you're not being forced to do it. I think every time they have adoptions it shows just how great the business is doing for the animals and the community.
Review about: Petsmart Customer Care.
Reason of review: Good customer service.