Product: Petsmart Customer Care Clear all filters (76 of 76 reviews match)
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Awful experience and terrible customer service.DO NOT order anything online to be picked up in this store. If you elect to not pick up the item they go ahead and charge your card illegally! The "Manager" will not refund your card! When I called "customer service" I had...
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Petsmart Customer Care
#1106124
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24 i was in the North Myrtle Beach Petsmart and had to wait a long time in line because of employees talking to cashier and the store did not have any bags. I bought $38.00 worth of small cans of cat food and had to carry all of them out in my arms. After i paid for...
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h.kitchener
h.kitchener

Even tho you had paid you should have immediately demanded they either furnish you with a means of transporting the cans to your car or told them you wanted a refund NOW. They...

1.0
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Petsmart Customer Care
I didn't like
  • Customer service
#1105298
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Okay, Ill be describing 3 experiences at 1Petsmart store in Mansfield, OH because im so beyond fed up with that store and how incompetent their staff is i cant even take it anymore.1. Went to buy a leopard gecko, i had everything except the heating pad, tank decor,...
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Anonymous
Anonymous

The angelfish in the store are just babies, they will grow very large and absolutely need a 55 gallon tank. It seems you are the incompetent one. Why can people not grasp the ...

1.7
Product
Petsmart Customer Care
#1104840
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Petsmart Customer Care Review

#1039782
2.7
Details
There customer service sucks but they are friendly when u can find someone. Grooming not real bad but not for me. Just present rabbies papers and they are kinda of shabby with the groom's.
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Customer service
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Petsmart Customer Care Review

#1028122
3.6
Details
I sched 2 appts for my 2 labs on line they called me and left a message that they can't do the appts something about being over booked and something is wrong with their online booking fine but the girl that answered the phone was extremely rude and obnoxious. I wouldn't ever be going to PetSmart in Paramus again for grooming. When working with consumers you need to know how to speak!!!
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Customer service
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Petsmart Customer Care Review

#949398
1.0
Details
I went into get dog food and my phone was at home.i was told by nutro rep when i got to counter to tell customer service i had friends and family coupon at home. But the manager micheal would not honor it. He proceeded to tell me how to use the internet.wow.what an ***. Good bless him. I will never shop there again and i live across the street ....bad customer care.
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Petsmart Customer Care Review

#916920
3.2
Details
Rude petsmart groomer who did not even groom my dog turns to me while im picking up my dog to lecture me that i needed to crate train my dog and then turns her back on me. She could have said it nicely as a suggestion but no. Rude as can be.
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Customer service
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The first time I went there I waited 15 minutes in the fish area wait to be waited on.I could see 2 or 3 of there people glance away after I tried to make eye contact. I then left with no service. The second time I waited 10 minutes in the fish area and gave up. I then...
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Anonymous
Anonymous

Maybe you should have a bit more patience.It's also not illegal to go and ask an assistant if they can get fish for you, they may have thought you were just browsing.

1.0
Product
Petsmart Customer Care
I didn't like
  • Poor to no service
#1096434
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I just bought a puppy and he has long hair so I wanted to get it trimmed.When I got there they ask'd about his rabies vaccine and I told them that he's not even four months old, and they didn't want to take him, while also being very rude. Before I left there was a dog...
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1.2
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Petsmart Customer Care
#1082649
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Petsmart was giving out free dog or cat food to their customers and today was the last day. I never received my coupon in my email and was told there was nothing they can do in the store without the coupon. The customer service rep told me that they pick and choose who...
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4.2
Product
Petsmart Customer Care
#1069666
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Because I will NOT give them my phone number, I am not entitled to any in-store discounts!That effectively means they do NOT want my business because I dont think there is a need for them to have my telephone number!! Another customer in line behind me, let them use...
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Anonymous
Anonymous

Just put in any random phone number and it will work.

1.0
Product
Petsmart Customer Care
#1056738
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SO YOU DO NOT ALLOW AFRICAN-AMERICANS IN YOUR STORE??? I CALL FOR TOTAL BOYCOTT OF BOYCOTT IF YOU CAN NOT LET ALL AMERICAN IN YOUR STORE. I AM COLORADO AND WILL BE GOING TO THEM WITH THIS INFO SEE IF THEY FEEL THE SAME WAY.....SHAME ON THAT EMPLOYYE AND PETCO. PEOPLE...
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rollo2016
rollo2016

Perhaps it all depends on which country someone comes from. I would hope my father, born in Algeria of French parents would be welcome.

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Petsmart Customer Care
#1036395
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He could not find it, but it was documented on my petsmart store card. He absolutely refused to refund to my VISA, saying when the gift card was used, it had to be credited back to the gift card only. WHen I told him the clerk threw out the gift card, he became even...
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Anonymous
Anonymous

A GIFT CARD is the same as cash. Since YOU used a gift card then it MUST go back on a gift card. The EASY solution was to talk with the manager and have them refund the purcha...

1.0
Product
Petsmart Customer Care
I didn't like
  • Belligerent threatening employee with chip on shoulder
  • Threw out my gift card on own
  • Then refused to refund me money without it
#1033524
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I would not recommend Pet Smart to anyone.After being a longstanding and loyal customer of the Muncie, Indiana, store for the last seven years with my two miniature poodles, Abby and Sebastian (frequenting the store at least 2-3 times per week during this time),...
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1.0
Product
Petsmart Customer Care
I didn't like
  • Snide cancellation of my appointment twice in as many months
#1032023
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