Product: Petsmart Customer Care Clear all filters (0 of 86 reviews match)
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Do not EVER sign a contract with Bainfield in Petsmart for animal care. They will not let you out of the contract!! When I tried to cancel my plan they told me I must pay the entire amount of contract upfront for it to cancel automatically after the 12 months. I did...
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Petsmart Customer Care
#1246455
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I would not recommend Petsmart grooming. We brought our french bulldog there for a bath and nail trim. An emailed appointment confirmation was sent to my email. I arrived promptly for my appointment. The 20 something millenials working at there said they had no record...
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1.0
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Petsmart Customer Care
#1231573
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PetSmart - Grooming

Tried for over an hour to contact the grooming department to talk about their services and schedule a grooming for my golden doodle. Finally called stores main number and was on hold for 15 minutes while the store clerk tried to get them to take my call. Still refused to pick up even after the clerk went to the area to tell them they had a call.
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Petsmart Customer Care
#1223273
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I was thrilled to be able to find that Petsmart had the product I required. I live in a remote area in Canada so there is not much of a selection to choose from! I will refer anyone I know to Pet Smart Canada for courteous - Knowlegable - Courteous service....I have...
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5.0
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Petsmart Customer Care
#1222662
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He has only been groomed at PetSmart so he isn't a new pet. I provided my name, phone number and the name of my pet. They advised me that they would call me if someone cancelled. Well, Robert calls me and says "We can squeeze him in, can you come now".. I say sure. We...
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Petsmart Customer Care
#1196777
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The Moorestown New Jersey store on Nixon Drive went down hill in 5 months.The management doesn't know what they're doing and rude. The store is dark in there. There's no employees around to help you. The store used to be full of customers and employees. It's like a...
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Anonymous
Anonymous 1983

Please go to this link for full story on Moorestown, NJ employees and managers situation on being bullied out of their jobs.http://www.corporate-office-headquarters.com/petsma...

Anonymous
Susan Allen

I overheard managers poke fun at customers and their pets. Very rude since I was a customer there and within a ear shot. This store used to be a place where I could take my pe...

1.5
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Petsmart Customer Care
#1190091
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PetSmart - Don’t use manufacturers in the stores employees treat you ba

Don’t use manufacturers coupons in the stores employees treat you badly for them. Employee turned around and called me one of those couponers. Because I was trying to use coupons on dog food. General manager called me and said they didn’t feel they employee did anything wrong. Don’t go to Petsmart .
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Petsmart Customer Care
#1177883
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At the Innes Road location in Ottawa, near the Mucho Burrito.Decided to adopt a cat. Their atm machine wasn’t working, so went to the bank to take cash for the adoption. The girl doing the paperwork stopped midway and said that her shift was over and walked away. The...
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1.0
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Petsmart Customer Care
#1177739
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Awful experience and terrible customer service.DO NOT order anything online to be picked up in this store. If you elect to not pick up the item they go ahead and charge your card illegally! The "Manager" will not refund your card! When I called "customer service" I had...
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Anonymous
***

maybe don't be a retard

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Petsmart Customer Care
#1106124
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24 i was in the North Myrtle Beach Petsmart and had to wait a long time in line because of employees talking to cashier and the store did not have any bags. I bought $38.00 worth of small cans of cat food and had to carry all of them out in my arms. After i paid for...
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h.kitchener
h.kitchener

Even tho you had paid you should have immediately demanded they either furnish you with a means of transporting the cans to your car or told them you wanted a refund NOW. They...

1.0
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Petsmart Customer Care
I didn't like
  • Customer service
#1105298
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