Product: Petsmart Customer Care Clear all filters (0 of 89 reviews match)
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Took my 3 month old puppy to the Petsmart in Statesville, NC and after paying for the services we realized they had not put our dogs collar back on. We walked back into the grooming area as the last two groomers were cleaning up to over hear them talking about how...
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2.2
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Petsmart Customer Care
#1396609
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I went into Sarnia PetSmart and wanted a brush for my dog. (I got him one that I could actually brush him with, without having him think I’m playing with him) well when I went to ask the lady was very rude I asked if she could order one in from another store. She had...
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Petsmart Customer Care
#1303007
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And I agree there were some sadly fish in that PETSMART ... hence the quarentine tank... since I'm like you and would rather help them than leave them. So over $6.38 worth of 2 small goldfish they lost a sale worth way more than $6.38. What a shame. By the way... this...
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3.1
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Petsmart Customer Care
#1256939
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Do not EVER sign a contract with Bainfield in Petsmart for animal care. They will not let you out of the contract!! When I tried to cancel my plan they told me I must pay the entire amount of contract upfront for it to cancel automatically after the 12 months. I did...
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Petsmart Customer Care
#1246455
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I would not recommend Petsmart grooming. We brought our french bulldog there for a bath and nail trim. An emailed appointment confirmation was sent to my email. I arrived promptly for my appointment. The 20 something millenials working at there said they had no record...
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1.0
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Petsmart Customer Care
#1231573
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Petsmart - Grooming

Tried for over an hour to contact the grooming department to talk about their services and schedule a grooming for my golden doodle. Finally called stores main number and was on hold for 15 minutes while the store clerk tried to get them to take my call. Still refused to pick up even after the clerk went to the area to tell them they had a call.
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Petsmart Customer Care
#1223273
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I was thrilled to be able to find that Petsmart had the product I required. I live in a remote area in Canada so there is not much of a selection to choose from! I will refer anyone I know to Pet Smart Canada for courteous - Knowlegable - Courteous service....I have...
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5.0
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Petsmart Customer Care
#1222662
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He has only been groomed at PetSmart so he isn't a new pet. I provided my name, phone number and the name of my pet. They advised me that they would call me if someone cancelled. Well, Robert calls me and says "We can squeeze him in, can you come now".. I say sure. We...
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Petsmart Customer Care
#1196777
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The Moorestown New Jersey store on Nixon Drive went down hill in 5 months.The management doesn't know what they're doing and rude. The store is dark in there. There's no employees around to help you. The store used to be full of customers and employees. It's like a...
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Anonymous
Anonymous 1983

Please go to this link for full story on Moorestown, NJ employees and managers situation on being bullied out of their jobs.http://www.corporate-office-headquarters.com/petsma...

Anonymous
Susan Allen

I overheard managers poke fun at customers and their pets. Very rude since I was a customer there and within a ear shot. This store used to be a place where I could take my pe...

1.5
Product
Petsmart Customer Care
#1190091
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Petsmart - Don’t use manufacturers in the stores employees treat you ba

Don’t use manufacturers coupons in the stores employees treat you badly for them. Employee turned around and called me one of those couponers. Because I was trying to use coupons on dog food. General manager called me and said they didn’t feel they employee did anything wrong. Don’t go to Petsmart .
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Petsmart Customer Care
#1177883
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