Product: Petsmart Customer Care Clear all filters (95 of 95 reviews match)
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Authority Large Breed Mature Dog Food - Chicken & Rice This is of such a short supply throughout the complete system it is unbeleivable. Someone should be fired. # stores in our area have none. I complained and got a " I don't care type response" Windsor ,Ontario canada
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1 comment
PuffyTurkishAngora
#1688529

Someone should be fired?Seriously?Maybe it’s such a good food a lot of people are buying it and they sell it quickly....why should someone be fired?

Review
#1482610 Review #1482610 is a subjective opinion of poster.
Service
Petsmart Customer Care
Cons
  • Service or response
Reason of review
Poor customer service

Petsmart - Calling customer service

3.2
Details
Don't waste your time. i called five times you will get a wait then go into music hold and they will never answer
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Review
#1470390 Review #1470390 is a subjective opinion of poster.
Service
Petsmart Customer Care
Reason of review
Poor customer service
1.0
Details
Tried to apply online. The site added extra numbers when typing, said things were invalid when they were not. Called customer service only to be referred to a different number nobody answered. If its this difficult to put in an application maybe I shouldn't work there...
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1 comment
Anonymous
#1642612

You don't want to work there, trust me. Lost my job to bullying there.

It goes on in every store to their workers. Try and get a job at PetCo or at a shelter where you will make a real difference. Stay away from this company.

Please heed warning people. This is a lousy place to work, shop and sink your money into.

Review
#1452973 Review #1452973 is a subjective opinion of poster.
Service
Petsmart Customer Care

Petsmart in Ottawa, Ontario - Horrible

4.2
Details
Ibtried to order something on line to pick up at the store for the 5 percent discount but it would never go through. When i went to the Roosevelt blvd store, i informed the cashier, that i thought it might have went through, but to the Bustleton store. She just shrugged her shoulder and said i would just hsve to go to that store. However, it was one staff person that was helpful and i did end up receiving the discount, but the overall experience was torturous.
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Review
#1400260 Review #1400260 is a subjective opinion of poster.
Service
Petsmart Customer Care
2.2
Details
Took my 3 month old puppy to the Petsmart in Statesville, NC and after paying for the services we realized they had not put our dogs collar back on. We walked back into the grooming area as the last two groomers were cleaning up to over hear them talking about how...
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Review
#1396609 Review #1396609 is a subjective opinion of poster.
Service
Petsmart Customer Care
Reason of review
Poor customer service

Petsmart - AWFUL CUSTOMER SERVICE

Will NEVER step foot in that store again..i asked 1.question and the young girls had such an attitude. I was embarrassed for them. Why do they witk there? And what do they do to animals?
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Review
#1326512 Review #1326512 is a subjective opinion of poster.
Service
Petsmart Customer Care
I went into Sarnia PetSmart and wanted a brush for my dog. (I got him one that I could actually brush him with, without having him think I’m playing with him) well when I went to ask the lady was very rude I asked if she could order one in from another store. She had...
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Review
#1303007 Review #1303007 is a subjective opinion of poster.
Service
Petsmart Customer Care
Reason of review
Poor customer service

Petsmart in Port Charlotte, Florida - The employees were extremely rude and disrespectful will Nue

Was getting pet fish for my kids was told i couldnt put a fish in a fish bowl .that if the tank wasnt at least a ten gallon it was animal abuse .i admit im not to knowledgeable about fish but the blatent disrespect was totally uncalled forAngry
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Review
#1282536 Review #1282536 is a subjective opinion of poster.
Service
Petsmart Customer Care
Reason of review
Order processing issue
3.1
Details
And I agree there were some sadly fish in that PETSMART ... hence the quarentine tank... since I'm like you and would rather help them than leave them. So over $6.38 worth of 2 small goldfish they lost a sale worth way more than $6.38. What a shame. By the way... this...
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Review
#1256939 Review #1256939 is a subjective opinion of poster.
Service
Petsmart Customer Care
Reason of review
Poor customer service

Contact Petsmart Customer Service

Mailing Address:
PetSmart, Inc.
19601 North 27th Avenue
Phoenix, Arizona 85027
United States
Phone:
(888) 839-9638
All Petsmart Contacts
Do not EVER sign a contract with Bainfield in Petsmart for animal care. They will not let you out of the contract!! When I tried to cancel my plan they told me I must pay the entire amount of contract upfront for it to cancel automatically after the 12 months. I did...
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Review
#1246455 Review #1246455 is a subjective opinion of poster.
Service
Petsmart Customer Care
Reason of review
Return, Exchange or Cancellation Policy