Product: Petsmart Customer Care Clear all filters (0 of 91 reviews match)
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Petsmart - Horrible

Ibtried to order something on line to pick up at the store for the 5 percent discount but it would never go through. When i went to the Roosevelt blvd store, i informed the cashier, that i thought it might have went through, but to the Bustleton store. She just shrugged her shoulder and said i would just hsve to go to that store. However, it was one staff person that was helpful and i did end up receiving the discount, but the overall experience was torturous.
4.2
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Petsmart Customer Care
#1400260
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Took my 3 month old puppy to the Petsmart in Statesville, NC and after paying for the services we realized they had not put our dogs collar back on. We walked back into the grooming area as the last two groomers were cleaning up to over hear them talking about how...
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2.2
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Petsmart Customer Care
#1396609
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Petsmart - AWFUL CUSTOMER SERVICE

Will NEVER step foot in that store again..i asked 1.question and the young girls had such an attitude. I was embarrassed for them. Why do they witk there? And what do they do to animals?
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Petsmart Customer Care
#1326512
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I went into Sarnia PetSmart and wanted a brush for my dog. (I got him one that I could actually brush him with, without having him think I’m playing with him) well when I went to ask the lady was very rude I asked if she could order one in from another store. She had...
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Petsmart Customer Care
#1303007
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And I agree there were some sadly fish in that PETSMART ... hence the quarentine tank... since I'm like you and would rather help them than leave them. So over $6.38 worth of 2 small goldfish they lost a sale worth way more than $6.38. What a shame. By the way... this...
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3.1
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Petsmart Customer Care
#1256939
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Do not EVER sign a contract with Bainfield in Petsmart for animal care. They will not let you out of the contract!! When I tried to cancel my plan they told me I must pay the entire amount of contract upfront for it to cancel automatically after the 12 months. I did...
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Petsmart Customer Care
#1246455
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I would not recommend Petsmart grooming. We brought our french bulldog there for a bath and nail trim. An emailed appointment confirmation was sent to my email. I arrived promptly for my appointment. The 20 something millenials working at there said they had no record...
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1.0
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Petsmart Customer Care
#1231573
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Petsmart - Grooming

Tried for over an hour to contact the grooming department to talk about their services and schedule a grooming for my golden doodle. Finally called stores main number and was on hold for 15 minutes while the store clerk tried to get them to take my call. Still refused to pick up even after the clerk went to the area to tell them they had a call.
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Petsmart Customer Care
#1223273
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I was thrilled to be able to find that Petsmart had the product I required. I live in a remote area in Canada so there is not much of a selection to choose from! I will refer anyone I know to Pet Smart Canada for courteous - Knowlegable - Courteous service....I have...
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5.0
Product
Petsmart Customer Care
#1222662
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He has only been groomed at PetSmart so he isn't a new pet. I provided my name, phone number and the name of my pet. They advised me that they would call me if someone cancelled. Well, Robert calls me and says "We can squeeze him in, can you come now".. I say sure. We...
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Petsmart Customer Care
#1196777
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