Manufacturer: Petsmart Category: Customer Care Clear all filters (72 of 72 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
I just bought a puppy and he has long hair so I wanted to get it trimmed.When I got there they ask'd about his rabies vaccine and I told them that he's not even four months old, and they didn't want to take him, while also being very rude. Before I left there was a dog...
Read more
1.2
Product
Petsmart Customer Care
#1082649
Reply to reviews
Petsmart was giving out free dog or cat food to their customers and today was the last day. I never received my coupon in my email and was told there was nothing they can do in the store without the coupon. The customer service rep told me that they pick and choose who...
Read more
4.2
Product
Petsmart Customer Care
#1069666
Reply to reviews
Because I will NOT give them my phone number, I am not entitled to any in-store discounts!That effectively means they do NOT want my business because I dont think there is a need for them to have my telephone number!! Another customer in line behind me, let them use...
Read more
Anonymous
Anonymous

Just put in any random phone number and it will work.

1.0
Product
Petsmart Customer Care
#1056738
Reply to reviews

Petsmart Customer Care Review

#1039782
2.7
There customer service sucks but they are friendly when u can find someone. Grooming not real bad but not for me. Just present rabbies papers and they are kinda of shabby with the groom's.
Comment
Show

Petsmart Customer Care Review

#1028122
3.6
I sched 2 appts for my 2 labs on line they called me and left a message that they can't do the appts something about being over booked and something is wrong with their online booking fine but the girl that answered the phone was extremely rude and obnoxious. I wouldn't ever be going to PetSmart in Paramus again for grooming. When working with consumers you need to know how to speak!!!
Comment
Show

Petsmart Customer Care Review

#949398
1.0
I went into get dog food and my phone was at home.i was told by nutro rep when i got to counter to tell customer service i had friends and family coupon at home. But the manager micheal would not honor it. He proceeded to tell me how to use the internet.wow.what an ***. Good bless him. I will never shop there again and i live across the street ....bad customer care.
Comment
Show

Petsmart Customer Care Review

#916920
3.2
Rude petsmart groomer who did not even groom my dog turns to me while im picking up my dog to lecture me that i needed to crate train my dog and then turns her back on me. She could have said it nicely as a suggestion but no. Rude as can be.
Comment
Show
SO YOU DO NOT ALLOW AFRICAN-AMERICANS IN YOUR STORE??? I CALL FOR TOTAL BOYCOTT OF BOYCOTT IF YOU CAN NOT LET ALL AMERICAN IN YOUR STORE. I AM COLORADO AND WILL BE GOING TO THEM WITH THIS INFO SEE IF THEY FEEL THE SAME WAY.....SHAME ON THAT EMPLOYYE AND PETCO. PEOPLE...
Read more
rollo2016
rollo2016

Perhaps it all depends on which country someone comes from. I would hope my father, born in Algeria of French parents would be welcome.

Product
Petsmart Customer Care
#1036395
Reply to reviews
He could not find it, but it was documented on my petsmart store card. He absolutely refused to refund to my VISA, saying when the gift card was used, it had to be credited back to the gift card only. WHen I told him the clerk threw out the gift card, he became even...
Read more
Anonymous
Anonymous

A GIFT CARD is the same as cash. Since YOU used a gift card then it MUST go back on a gift card. The EASY solution was to talk with the manager and have them refund the purcha...

1.0
Product
Petsmart Customer Care
I didn't like
  • Belligerent threatening employee with chip on shoulder
  • Then refused to refund me money without it
  • Threw out my gift card on own
#1033524
Reply to reviews
I would not recommend Pet Smart to anyone.After being a longstanding and loyal customer of the Muncie, Indiana, store for the last seven years with my two miniature poodles, Abby and Sebastian (frequenting the store at least 2-3 times per week during this time),...
Read more
1.0
Product
Petsmart Customer Care
I didn't like
  • Snide cancellation of my appointment twice in as many months
#1032023
Reply to reviews
I placed an online order did not receive an email for pick up called store to find out to pick up also manger Brian ask my name then put me on hold for 15 minutes and then asked me my name again did inform him that I have an order number.then he informs me that they do...
Read more
Product
Petsmart Customer Care
I didn't like
  • Very poor customer service from all managers
#1028156
Reply to reviews
I worked in the pet hotel for a short time but quit because of how they treated the animals.Clients would pay for their pet to be out two times a day and they would let them out once but for an hour instead of two. I was showed how to clean cages then told I took to...
Read more
Product
Petsmart Customer Care
#1022272
Reply to reviews
Petsmart - Customer Care Review
I have always been approached upon entering Pet smart with friendly employees.Always asking if I needed help finding something. I imagine the bad reviews are very far and few. I trust them and my opinion is, if you don't agree with what you're being told you're not...
Read more
4.7
Product
Petsmart Customer Care
#1016484
Reply to reviews
I had a scheduled appointment to take my little pugalle in for grooming and there was a man and women with a lab a doodle working with one of the groomer to have there dog shaved , the man was the most rude customer that I have ever seen ,demanding that the price in...
Read more
4.7
Product
Petsmart Customer Care
I liked
  • Grooming salon
  • Customer service
I didn't like
  • Customer bullying pet smart staff
#1002315
Reply to reviews