***WARNING *** WARNING*** DO NOT USE PETSMART GROOMING Reference # A37979
There’s a reason why Petsmart only has a 2 star rating on the internet.
We brought our 2 poodles into Petsmart for basic grooming haircuts on Friday June 8, 2018... Our dogs were perfectly fine when we dropped them off for their appointments, but when we picked them up they looked completely dazed and traumatized for good reason.
I received a phone call two hours earlier than expected from Petsmart stating that they had finished with my dogs haircuts and that I should pick them up immediately. When I arrived, both of our dogs looked awkwardly nervous and completely shaken up.
Bella’s haircut was horrible (photo attached) she had a large strip of hair that was missing off of the top of her head that was obviously clipped off by accident a lot shorter than the rest of her hair which was extremely short to begin with.
The staff and management stated that the strip of missing hair off of the top of her head was a result of Bella having a cowlick. Our vet later confirmed that there was NO cowlick on Bella’s head, and went on to say that it was only a mistake made by the groomer who had clipped Bella’s hair.
After noticing the strip missing off of the top of Bella’s head, our attention quickly shifted to our other dog Zorro. His haircut was totally blotchy and completely unfinished. After asking what happened to his hair, the manager of the grooming dept stated that Zorro had Hematoma in his left ear and further stated for that reason alone they were unable to continue on with his haircut.
Just a few days later during an appointment with our vet, she confirmed that Zorro had no visible signs of Hematoma in his ear, and stated that if he actually did while receiving his haircut on Friday June 8th, it would still be noticeable/visible for her to see on June 14th.
THE STORY GOES ON & GETS EVEN WORSE!
Shortly after arriving home with our two dogs from being at Petsmart, they both started looking clued out, dizzy and in a big bubble. Within a couple of hours Bella’s eyes started to swell and Zorro began to throw up repeatedly while both dogs had diarrhea throughout the entire night(s).
I contacted the vet the very next morning and explained what had occurred thinking that the dogs may have experienced some side effects from the rabies shots that they had taken just a couple days earlier on June 6th.
The vet confirmed that the symptoms were not related to the rabies shots, and if they were the symptoms would have been noticed almost immediately or shortly thereafter of receiving the shots.
The vet recommended that I bring both dogs in for an examination to further look into the symptoms, and to figure out exactly why they were throwing up and experiencing diarrhea and looking completely lackadaisical.
I thought that it could be possible that both of our dogs may have picked up the flu; so I thought I should just wait it out for a bit just to see how things would progress. The symptoms resumed, so we brought the dogs back in to the vet on June 14, 2018.
After our vet conducted her examination and bloodwork, she asked me if our dogs were venerable to any chemicals etc at home that the dogs could have been able to access for them to eat or drink?.... (the answer of course was NO!
The vet stated that it appeared that our 2 poodles could have either been doped or poisoned based on the symptoms that both dogs were experiencing. (Keeping in mind that Bella and Zorro were perfectly fine prior to dropping them both off at Petsmart)
Bella started to feel better on the third day, she stopped throwing up and her eyes were less swollen and her behaviour was slowly returning back to her playful self.
Zorro on the other hand couldn’t seem to shake it off and continued feeling extremely sick with ongoing symptoms.
While at the vet, the veterinarian completed comprehensive blood work on Zorro after examining him. She then recommended a prescription known as Cerenia to prevent Zorro for constantly throwing up, so that an antibiotic called Metronidazole could fight the infection that was causing Zorro to be sick. Also prescribed was a Pro-biotic known as Fortiflora.
UPDATE AS OF JUNE 27, 2018
Petsmart has accepted responsibility for lying about Bella’s cowlick and refunded the full amount for her haircut in the amount of $ 89.27 (which was far more expensive than other groomers to begin with)
Petsmart has also accepted the responsibility for lying about the Hematoma in Zorro’s ear by refusing payment (for whatever unexplained reason, something obviously occurred in the grooming department at petsmart that had made both of our dogs sick, this is why they probably wanted us to pick them up 2 hours earlier than expected. (And Of course they blamed it on our dog Zorro having Hematoma which we now know never existed to begin with according to our vet).
We think that the management at Petsmart knew something that we didn’t; and wanted our dogs out of their possession immediately knowing in advance that they were getting sick from either being doped or from eating or drinking something toxic in there building while being in their care.
Petsmart has refused to refund the amount that was incurred by the veterinarian for the prescription medications which totalled $315.38 (Even though they promise that if a dog is injured or sick in their care that they will cover the full costs and would send the dog to a veterinarian immediately...
THIS IS NOT TRUE (More Lies)
The regional manager wanted me to go out of my way (like having to drive back and forth to the vet and stay up all night with my dogs to make sure that they were okay wasn’t good enough) and to provide her with full disclosed of my dogs medical file at the veterinarian before they would even consider providing me with a refund.
(Plus the regional mgr stated that if they ultimately decided to provide a refund after review of the medical file, it would take an additional 4-6 weeks until a refund with be presented.
(WHAT A JOKE, they want to be able to review your Vets full medical file on your dog in case your pet dies to protect themselves, and if he doesn’t die then they just decline your request for a refund and say it wasn’t their responsibility)
NOT HAPPENING, THEY WILL NEVER RECEIVE PERMISSION TO ACCESS MY DOGS FILES AT THE VETERINARIAN so that they can play safe for their own benefit!
LOSE LOSE SITUATION...
So I called Petsmart head office hoping to address my concerns with a senior manager but they provided me with an incident number saying that a progression manager would contact me back within 48 hours.
So... 5 days later the same regional manager from the same location that I had the problem with contacted me back, really?
I wanted a head office manager to call me back, not the same manager that I had a problem with to begin with... why did I spend an additional 45 minutes out of my day to explain my complaint over the phone with a representative of Petsmart if they’re only going to forward my complaint back to the same regional manager....
BACK TO SQUARE 1...
So listen people, I would rather write this *** review on Petsmart and take the chances of not receive my money back back from Petsmart if I can’t actually address my complaint with a senior manager.
Soo... at the very least, other potential customers considering using Petsmart for the first time like I did; will know what they’re up against with a very unprofessional company.
Because of this bad experience with pet smart grooming, I will never shop at their store again for food or other supplies.
They could have been honourable and paid my veterinarian medical bills at a low cost of only $312.00, but they chose not to, so hopefully they now loose thousands of dollars in potential business from customers that read this and other reviews that are on line.
(Which add up to a pathetic **2 STAR RATING)
DON’T BE FOOLED...
Sure they have an impressive sales pitch when you call for details and pricing , but the final results are unsatisfactory to say the least from a corporate name in the pet industry that you would expect to trust.
If you love your pet, please don’t send them to Petsmart!
Product or Service Mentioned: Petsmart Dog Grooming Service.
Reason of review: Bad quality.