If I could give points on the negative scale I would.
DON'T TRUST NEWTON, MA PetSmart GROOMING SALON IF YOU CARE ABOUT YOUR DOG!!!
We had horrible experience today with their grooming services. Our dog came home TRAUMATIZED! There is a serious problem in the communication with customers - we've been told that our dog's hair will be cut short. Instead her entire body, legs, head and ears were uneven shaved almost to the skin. Pictures before/after are attached for your review.
When I called with a complain, they started to transfer me from person to person. Apparently, the person who did this horrible work on my dog (Gladys) was a different person (Karin) who communicated with us and to whom the dog was given for the grooming.
I hope my dog will be recovered soon from this bad experience.
Reason of review: Poor customer service.