7 comments

Groomer said they knew how to groom a Papillion.I verified when I made the appointment, and twice when I dropped him off.

The groomer even sounded upset that I would dare to ask if they knew how to do their job. They DON'T. When I picked up my Papillion, they had cut off all his butterfly fringe. I've looked on line - that doesn't grow back.

Store manager said sorry and that is sad. He also said he would talk to the groomers.

That was all.$60 lost and my Papillion doesn't look like a Papillion any more - no more butterfly ears.

This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Petsmart and uploaded picture s. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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Anonymous
Miami, Florida, United States #1271824

You should have sued them.The reason you pay so much for a papillion is the butterfly ears.

That is BS.Any judge would definitely award you.

Anonymous
Tucson, Arizona, United States #1239893

Hair is hair, and it grows back. If it doesn't, your dog has an underlying medical condition that is causing it's hair not to grow. A CUSTOMER has requested that I cut off his dogs ear fringe, and every 3 months he asks me to cut it again because IT GROWS BACK.

Anonymous
#1045678

Hair grows back.

Anonymous
to Anonymous #1057557

Not always. My king shepherd had crimped ear fuzz and it didn't grow back

Anonymous
#1010415

Rest assured, the fringe should grow back with no issue.I've seen clients have the ears shaved (which they've asked for) and it grows back just fine.

It just might take a month or two.

Anonymous
#1009314

I'm sorry to hear that, and I understand how upset this may be for you, but perhaps this will make you feel better: Your dog could care less that his butterfly fringe is gone. What he cares about is to be loved by you and other family members.

Anonymous
#1008564

Oh, how sad you must be about this.But your dog is absolutely gorgeous no matter what.

I imagine it will be very difficult, but please try not to upset your dog with your emotions over this.Your beautiful pup cares what you are thinking.

Thank you for alerting everyone.

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