124 views
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

My wife took our 3 year old shih tzu to petsmart for the first time since our regular groomer was not available. After we picked him up his report card said no fleas and stated he did great.

We found a few fleas the next day and even more eggs under his armpits. Tina the grooming manager was happy to help and noted that they share a grassy patch with Banfield and fleas are a normal occurrence. For the sake of convenience she offered a flea bath and another grooming session free of charge. My dog still has fleas to this day and when trying to call back to simply have my dogs hair completely removed Tina has turned into someone different.

She noted that they never admitted fault and are refusing any help at all.

Very disappointed with the condition of their grooming station if dogs are getting fleas, and much worse if this is some scheme to get more Banfield customers. Never coming back again.

Reason of review: Bad quality.

Monetary Loss: $160.

PetSmart Pros: How easily they dismissed our issues.

PetSmart Cons: That they refuse to listen or resolve the issue.

Location: 17815 La Cantera Pkwy, San Antonio, TX 78257, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

PetSmart Reviews

  1. 355 reviews
  2. 152 reviews
  3. 108 reviews
  4. 68 reviews
  5. 33 reviews
PetSmart reviews