Not resolved

In Sept.2012 my doxie,Oscar went there while I waited to have his nails cut.

Related: Petsmart - My puppy got fleas after being groomed at pet smart

In April 2011 he had a slipped disc and I did range of motion therapy and got him to walk, tinkle ond *** on his own again. It took 7 months of intense therapy, the last 2500.00 I had and hard work to get him well !!( yes I sepnt my last penny on the most loving dog I have ever had... *** NO as he never gave up on me when I could not walk. I too am disabled.I took him for a nail cut and advised them he had been disabled and asked if I could hold him they said NO.

I watched as they decided to hold him instead of putting him on a table even though I asked if they are going to be ok with him and they stated yes. As I watched my dog fall to the ground and BOUNCE off the concrete my heart sank. They took him to Banfield ( the vet inside the petsmart on Stephanie in Henderson NV and xrayed him. 2 RUPTURED discs !!!

They did nothing but give him medicine which he will be on for the rest of his life and close the case ! I called corporate and the know the laws of my state NV and that a dog is consindered chattal property which means it's just like a car. They are not considered living beings that suffer. By the way Petsmart SELF INSURES !!!

Which means there is not much recourse....

Please research your groomer..I never want any dog cat or pet to suffer at the hands of that place !!!

Review about: Grooming Services.

Review #384892 is a subjective opinion of a user.

PRODUCT OR SERVICE Petsmart Grooming Service
Reason of Review / Monetary Loss Not specified / $2500
Preferred solution Not specified

Had an Experience with Petsmart?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

If i put all that time and effort into rehabbing my dog i would take him to a vet for his nails.

I would have refused your dog, too much risk when they are fragile or injured .

Grooming salon is for pets in good health who can tolerate the process of grooming.Dogs with extensive health issues or injuries aren't a good fit and need to be groomed in a different setting.

Even for nail trims.

I'm sorry it happened to your dog, accidents to happen.Certainly no one meant to hurt your dog.


That is horrible!I work at a salon now and it is against policy so have owners hold dogs, although sometimes I feel dogs would do better with their owners next to them.

Personally I would have just left him on the floor and clipped his nails that way. (that is allowed) IYour wonder if the bather had anyone helping them hold him?

Your poor sweet dog!They should have paid for every cent!!!


Sorry for that happening to you and your little loved one.That is bull***!

I think they should have done more, in a way he was walking when he went in and not when he left.Pain medicine isn't enough.


Thank you soooo much. Oscar, is my best friend !!! They did absolutely nothing got rude and all I wanted by this post is to make people aware that they need to know their groomer and make sure they carry outside insurance as Petsmart is self insured.

to jalt1952 #941248

Petsmart groomers don't need their own insurance. They are covered by their employer so money hungry people wont bankrupt them and ruin their lives for having an accident.

You May Also Like

Petsmart Dog Grooming Service Review Petsmart "...I took him to a petsmart so I didn't expect anything great, however I got home and noticed blood on his ear this lady cut part of his ear!..." Read more Petsmart - Review in Pet Stores category Petsmart "I have always been approached upon entering Pet smart with friendly employees. Always asking if I needed help finding something. I imagine the bad reviews are very far and few...." Read more Petsmart Dog Grooming Service Review from Sebastopol, California Petsmart "Horrible service when grooming. Our first time at Petsmart in Santa Rosa, CA. I only asked for a puppy bath for my 3 month pomeranian and for her sanitaries, paws..." Read more Petsmart - I got a Hamster Petsmart "i had a very lovely experiance while buying a adorible little hamster how is now named Bubba . thanx for your time.also i guess i have enter one hundered words..." Read more Warning! Stay away from Roca Labs, Gastric.care and Don Karl Juravin Don Karl Juravin "Before you buy, make sure you do your research on the companies that sell Gastric Bypass Alternative NO Surgery and their new "invention" as they call it , the "Magic..." Read more Levin Furniture - Leather scratches too easily and arm is falling off recliner Levin Furniture "Purchased in 11/2015 to replace fabric sofa, loveseat and recliner. Spent over 4K on all Total with $700+ custom order recliner to match. Recliner left arm is put together with..." Read more Arnel Management - Tree crashed into unit Arnel refused to repair Arnel Management "During the major storms in Jan-Feb. 2017 tress crashed & destroyed multiple units in both Alicia Villiage and Alicia Plaza apartments located at 25211 and 25212 Stockport, Laguna hills, CA...." Read more Smartstyle wrecked my daughters hair Smartstyle "I showed the stylist 2 photos of how I wanted my daughters hair cut. (Shes 3) By all appearances he paid zero attention to me or the photos. (Cute little..." Read more