Not resolved
1 comment

I have been taking my dog to the grooming center here for 3 years and have never had a problem.On 12/2 I brought my dog in at 7am to be groomed.

I NEVER received a phone call that he was done, much less a call that he was "hard to handle.' When I came to pick him up (assuming he was done), I saw there was a "hard to handle" dog fee. When I questioned it, they told me how my dog tried to bite them when he was getting groomed. I had no issue paying that IF someone had called me, explained to me, etc. When I asked to speak to a manager it took (literally) 20 mins for one to be found, located, etc.

to come and speak to me. When I told him what happened he rudely grabbed my sheet from me and took off the charge. No apologies, no sorry, no explanation, etc. I am unsure of his name but he is larger with curly longer hair.

I went to pay and went home. When I got home, I noticed my dog was acting sad and licking himself. When I turned him over I noticed he was razor burned and cut all on his underside and belly. I have NEVER had these issues before.

No wonder he was upset with the groomer. This was a handler error, not a dog error and something needs to be done. The manager was rude, the staff wasn't helpful, and my dog was hurt.

I would like for someone to call me back and for my money to be returned.No one nor pet should be put through this.

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1418047

I dont like pets marts. Hypocrites

You May Also Like