A friend of mine actually had two incidents and should have learned her lesson the first time!! She took her two Maltese puppies to be kept for a weekend at the Petsmart in Houston Texas at Bunker Hill and I-10.
When she picked them up, the bigger of the two had had her top not hacked off. I was soooooo pissed!!!!! The manager apologized and gave her a week of boarding for free. This past weekend she dropped them off again.
This time the smaller one, who's hair is longer to the floor, had her hair cut/trimmed without any permission from my friend!! She called the manager and they wanted to give her a free bath for both dogs!!??
How about fix or rather fire whoever is not following procedures!! She's already said she's done with that frickin' company!!
Monetary Loss: $112.