I took my dog to PetSmart on 130th today and will never return. My dog sat at PetSmart for over 2 hours.
When I asked about his status the groomer informed me that she was just finishing up with him and for me to come back later. I told her no, that I would stay and wait for him. I then watched as this groomer took my dog out of a kennel wet and shivering. As she dried him it was apparent that she hadn't done a single thing to my dog but wash him and stuck him in a kennel.
As she dried him he cried, I watched for 10 minutes then went in and told her I was taking my dog home. She then charged me $30 dollars.
So now I have a dog that still needs a hair cut, nails cut AND smells like a wet stinky dog! DO NOT TAKE YOUR ANIMAL HERE!
Product or Service Mentioned: Petsmart Dog Grooming Service.
Reason of review: Poor customer service.
Monetary Loss: $30.
Preferred solution: For this not to happen to another dog again.
I didn't like: Entire grooming department.