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I took my dog to PetSmart on 130th today and will never return.My dog sat at PetSmart for over 2 hours.

When I asked about his status the groomer informed me that she was just finishing up with him and for me to come back later. I told her no, that I would stay and wait for him. I then watched as this groomer took my dog out of a kennel wet and shivering. As she dried him it was apparent that she hadn't done a single thing to my dog but wash him and stuck him in a kennel.

As she dried him he cried, I watched for 10 minutes then went in and told her I was taking my dog home. She then charged me $30 dollars.

So now I have a dog that still needs a hair cut, nails cut AND smells like a wet stinky dog!DO NOT TAKE YOUR ANIMAL HERE!

Review about: Petsmart Dog Grooming Service.

Reason of review: Poor customer service.

Monetary Loss: $30.

Preferred solution: For this not to happen to another dog again.

I didn't like: Entire grooming department.

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Anonymous
#1377907

I'm pretty sure you went to Petland as you cannot see the kennels or drying area in the Petsmart...mayve you should fact check before posting...just saying

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