Contact PetSmart Customer Service
PetSmart Phone Numbers and Emails
Toll-Free Number:
-
(888) 839-9638U.S.
Customer Service:
-
(321) 309-9065Outside of the U.S.
Fundraising/ Donations:
-
(800) 423-7387PetSmart Charities
Headquarters:
-
(623) 580-6100
PetSmart Emails:
PetSmart Contact Information
PetSmart Website:
PetSmart Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
PetSmart Canada
1100 Burloak Dr., Ste 200
Burlington, ON L7L 6B2
Canada
Regular Mailing Address:
PetSmart, Inc.
Attn: Customer Care
P.O. Box 100
Melbourne, FL 32902
Fax:
Summary of PetSmart Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call PetSmart Customer Service?
Payments and Charges Question:
- “Coupon”
- “Promo code failure”
- “Billing”
Product/ Service Question:
- “Damaged Product”
- “Thyroid perception caned food for cats has been unavailable at the store for over three weeks. My cat can not eat any other food. What is the supply issue? The pet smart is in Hamilton market place in Hamilton NJ.”
- “Order out of stock”
Shipping and Delivery Question:
- “Order not recieved”
- “Did not receive items.”
- “I never received my dogs birthday coupon”
Activation/ Cancellation Question:
- “To cancell a charge for item I could not buy in my Capital One statement on Sunday 09/18 for $22.46”
- “Cancel order”
- “Cancel repite delivery order”
Request for Information Question:
- “Question about am autoayc payment”
- “Need help with donations for give a dog a bone week. need help with kitty liter cat food nd dog food august 7th tthrew the 13th”
- “I want to see how much a baby chick costs”
Staff Question:
- “Complain customer service”
- “Customer complaint against manager”
- “Poor service”
Website/ Application Question:
- “Trying to order online and I can't”
- “Order online issue”
- “Application”
Return/ Replace Question:
- “Return”
- “Merchandise return card scratched off pin”
- “Need receipt for a return, as I didn't get one”
Refund Question:
- “Refund”
Account Question:
- “Have account can't access it.”
- “Take off a person from my account”
- “2 accounts”
Cards Question:
- “Edit credit card on file”
- “Gift card”
- “Not accepting my card info”
Employment Question:
- “Check stubs”
- “I'm an associate that is trying to get a copy of my W-2”
Other Question:
- “Suggestions, email wont go through”
- “Fish Ornament flaking paint”
- “Products”
About
Grooming Service, Dog Grooming Service, Customer Care
Aquarium Fish, Cat, Coupon
Pros: Selection, Convenient, Selection of pets and products, Used to like taking him there, Price
Cons: Customer service, No accountability, Managers or costumer service, Grooming, Poor customer service
PetSmart, Inc. is a large specialty pet retailer of products and services for pets. The company was founded in 1987. Its headquarters is based in Phoenix, Arizona, United States. PetSmart offers a broad range of products for pets including canned food, natural food, dog pads, kitty mansions, and aquariums. Featured brands are Simply Nourish, Natural Balance, Purina Pro Plan, Hill’s Science Diet, and Royal Canin. The company also provides the following pet services: Grooming Salon, PetsHotel, Doggie Day Camp, Dog Training, and Banfield Pet Hospital. PetSmart accepts returns for a full refund or exchange. Shipping and Handling fees are always covered by consumers. In December 2014 PetSmart was fully acquired by BC Partner.
PetSmart is ranked 77 out of 479 in Pet Stores category
USA, Canada
Compare PetSmart To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
