Contact PetSmart Customer Service
PetSmart Phone Numbers and Emails
Toll-Free Number:
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(888) 839-9638U.S.
Customer Service:
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(321) 309-9065Outside of the U.S.
Fundraising/ Donations:
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(800) 423-7387PetSmart Charities
Headquarters:
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(623) 580-6100
PetSmart Emails:
PetSmart Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call PetSmart is 8888399638. 83% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as PetSmart may ask you for the following information to identify you as a customer: first and last name, order id or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call PetSmart is 8888399638. 83% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as PetSmart may ask you for the following information to identify you as a customer: first and last name, order id or email.
People call PetSmart mainly because of product/ service, shipping and delivery.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact PetSmart is customercare@petsmart.com. 98% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
PetSmart Website:
PetSmart Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
PetSmart Canada
1100 Burloak Dr., Ste 200
Burlington, ON L7L 6B2
Canada
Regular Mailing Address:
PetSmart, Inc.
Attn: Customer Care
P.O. Box 100
Melbourne, FL 32902
Fax:
How Good is PetSmart's Customer Service?
Summary of PetSmart Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call PetSmart?
Product/ Service Question:
- “Defective product”
- “I have trouble getting the 20% 0ff my order on line. The stores don't want to give it to me if I do a walk in. The dog food i purchase is a prescription.”
- “Insurance”
Payments and Charges Question:
- “Double charge”
- “All of ur coupons seem to be online only what happened to brick and mortar stores that's where I go for cat stuff please explain”
- “Ordered yesterday did not put my autoship credit on bill”
Shipping and Delivery Question:
- “Reaccurring deliveries”
- “Order placed in April never received.”
- “Placed wrong order”
Request for Information Question:
- “Help with order”
- “About algae eaters”
- “How to write a review”
Staff Question:
- “Manager wouldn't let me enter the store near closingTime”
- “Customer Service issues”
- “Customer Service”
Activation/ Cancellation Question:
- “I want to cancel an online order”
- “Need to cancel my subscription”
- “Cancel account”
Website/ Application Question:
- “Website Error at checkout!”
- Trying to order online and I can't
- “Website issues”
Account Question:
- “Locked out of hr account”
- “Blocked”
- “Have account can't access it.”
Return/ Replace Question:
- “Return”
- “Had a return without reciept was denied policy says you can”
- “Merchandise return card scratched off pin”
Refund Question:
- “Get refund have not received order”
- “Get a refund talk to a real person”
- “Refund”
Cards Question:
- “Bonus card”
- “Store credit did not go back on my card”
- “Edit credit card on file”
Employment Question:
- “Need of old pay stubs”
- “A copy of my 1099G form”
- “Job”
Other Question:
- “Very upset!!!”
- “To see if you have dog toys”
- “Management Complaint store 0774”
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