PetSmart Phone Numbers and Emails

Toll-Free Number:

  • (888) 839-9638
Send Message

Customer Service:

  • (321) 309-9065
    Outside of the U.S.

Fundraising/ Donations:

  • (800) 423-7387
    PetSmart Charities


  • (623) 580-6100

PetSmart Emails:

Customer Service
Fundraising/ Donations
PetSmart Charities
Copyright Infringement Inquiries
Claim Your Business

Contact Information

PetSmart Website:

PetSmart Help Center:

Corporate Office Address:

PetSmart LLC
19601 North 27th Ave.
Phoenix, Arizona 85027
United States

Other Info (opening hours):

Other Location:

PetSmart Canada

1100 Burloak Dr., Ste 200

Burlington, ON L7L 6B2


Regular Mailing Address:

PetSmart, Inc.

Attn: Customer Care

P.O. Box 100

Melbourne, FL 32902


+1(623) 580-6554

PetSmart Customer Service Reviews

1.6 / 5
Customer service says i don't live where my bank and apartment say i live...

...So no cat litter for me. I have had issues with the last 5-7 orders. Either something forgotten, randomly canceled without reason or the latest, i don't...

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Bradenton Grooming

Today, arriving late to an appointment (18 minutes late) for the Grooming salon, then informed I could not get my dogs groomed and would have to rebook. Your...

Read full review

Summary of PetSmart Customer Service Calls

03:41 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PetSmart?

Payments and Charges Question:

  • “Bill”
  • “My email is not receiving coupons”
  • “Problem w/charges”

Product/ Service Question:

  • “Ordering dog food to purchase”
  • “Insurance claim”
  • “Damaged Product”

Shipping and Delivery Question:

  • “Recieved the wrong products”
  • “I where is my order”
  • “Did not receive items.”

Request for Information Question:

  • “Question about their Treats Program”
  • “Need assistance with online order and points”
  • “Looking for paycheck never received”

Activation/ Cancellation Question:

  • “I need to cancel my order”
  • “Cancel autoship”
  • “To cancell a charge for item I could not buy in my Capital One statement on Sunday 09/18 for $22.46”

Website/ Application Question:

  • “Trying to order online and I can't”
  • “I order online from chino ca,”
  • “Order online issue”

Staff Question:

  • Complain customer service
  • “Customer complaint against manager”
  • “Poor service”

Return/ Replace Question:

  • “Had a return without reciept was denied policy says you can”
  • “Return”
  • “Merchandise return card scratched off pin”

Refund Question:

  • “Get a refund talk to a real person”
  • “Get refund have not received order”
  • “Refund”

Account Question:

  • “Account issues”
  • “Have account can't access it.”
  • “Take off a person from my account”

Cards Question:

  • “Store credit did not go back on my card”
  • “Edit credit card on file”
  • “Gift card”

Employment Question:

  • “A copy of my 1099G form”
  • “Job”
  • “Check stubs”

Other Question:

  • “Bdbdhehdvebehd”
  • “Where's my order”
  • “Orders online”



PetSmart, Inc. is a large specialty pet retailer of products and services for pets. The company was founded in 1987. Its headquarters is based in Phoenix, Arizona, United States. PetSmart offers a broad range of products for pets including canned food, natural food, dog pads, kitty mansions, and aquariums. Featured brands are Simply Nourish, Natural Balance, Purina Pro Plan, Hill’s Science Diet, and Royal Canin. The company also provides the following pet services: Grooming Salon, PetsHotel, Doggie Day Camp, Dog Training, and Banfield Pet Hospital. PetSmart accepts returns for a full refund or exchange. Shipping and Handling fees are always covered by consumers. In December 2014 PetSmart was fully acquired by BC Partner.

PetSmart reviews and complaints

PetSmart is ranked 94 out of 507 in Pet Stores category

Area Served

USA, Canada

Payment Methods

American ExpressVISAMasterCardDiscoverPayPal

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