Contact Information

Petsmart Phone Numbers

Toll-Free Number:

  • (888) 839-9638

Customer Care:

  • (888) 839-9638
  • (702) 839-0479
  • (608) 246-0813
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Corporate Office Address:

PetSmart, Inc.
19601 North 27th Avenue
Phoenix, Arizona 85027
United States

Other Info:

4 hours a day, 7 days
a week (except Christmas Day)

Help in Social Networks:

Summary of Petsmart Customer Service Calls

05:04 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Petsmart to Ask about:

Payments and Charges Question:

  • “Charged twice for purtchasr”

Shipping and Delivery Question:

  • “Delivery” , Review # 1442747

Website/ Application Question:

  • “App not working” , Review # 1340832

Account Question:

  • “2 accounts”

Other Question:

  • “Online order”
  • “Maggots and moths and webbing in dog food”
  • “Change in ingredients”

Petsmart Rating Stats

1.9 out of 5 stars
based on 478 reviews
See all 1216 reviews

Rating trend


Petsmart Terms of Service
At PetSmart, Website never sell dogs or cats. The Client's browser's Javascript functionality is turned off. Please turn it on so that The User can experience the full capabilities of this site. Certain products and services on Company's Site may have additional terms that apply (for example, if enroll in Petsmart's' Treats loyalty program or The User of company services subscribe to Company's Auto ship subscription program, The Client of Petsmart also will be subject to the Treats rules and the Auto ship terms). If these Terms of Use are inconsistent with terms applicable to a certain product or service, those other terms will control. THESE TERMS AND CONDITIONS, AS WELL AS ANY OTHER PRODUCT AND SERVICE SPECIFIC TERMS ON PETSMART'S' SITE, CONSTITUTE THE CUSTOMER'S SERVICE AGREEMENT ("AGREEMENT") WITH PETSMART, INC. AND ANY OF ITS OWNED OR OPERATED SITES WHERE THESE TERMS OF UES ARE POSTED ("PETSMART").
Petsmart Privacy Policy
At PetSmart, The Company never sell dogs or cats. The User's browser's Javascript functionality is turned off. Please turn it on so that The Client can experience the full capabilities of this site. PetSmart wants The User of company services to know how The Company collect, use, share and protect information about The User of Website online and in Company's stores. By interacting with Website The User of company services consent to Company's use of information that is collected or submitted as describe in Petsmart's' privacy policy. The Company may change or add to this privacy policy, so urge The Customer to review it periodically. The User's employment application and resume, if The Client apply for a job with Petsmart. If The User of company services choose not to provide personal information, Website may not be able to provide The Customer with requested products, services or information. Website may connect information collected automatically with information The Company already have about The Client of Petsmart in order to identify The Customer as a PetSmart customer.
Top Petsmart Products

Cat, Aquarium Fish, Coupon

Petsmart Pros and Cons

Pros: Selection, Used to like taking him there, Convenient, Vet services and the grooming services when delivered, Variety of products

Cons: Customer service, Managers or costumer service, Grooming, No accountability, Grooming dept


PetSmart, Inc. is a large specialty pet retailer of products and services for pets. The company was founded in 1987. Its headquarters is based in Phoenix, Arizona, United States. PetSmart offers a broad range of products for pets including canned food, natural food, dog pads, kitty mansions, and aquariums. Featured brands are Simply Nourish, Natural Balance, Purina Pro Plan, Hill’s Science Diet, and Royal Canin. The company also provides the following pet services: Grooming Salon, PetsHotel, Doggie Day Camp, Dog Training, and Banfield Pet Hospital. PetSmart accepts returns for a full refund or exchange. Shipping and Handling fees are always covered by consumers. In December 2014 PetSmart was fully acquired by BC Partner.

Petsmart reviews and complaints

Petsmart is ranked 56 out of 499 in Pet Stores category

Area Served

USA, Canada

Payment Methods

American ExpressVISAMasterCard

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