Petsmart Contact Information

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Summary of Petsmart Customer Service Calls

17 TOTAL CALLS
100% SUCCESSFUL CONNECTIONS
05:23 AVG CALL DURATION
0% ISSUES RESOLVED

Customers Contact Petsmart to Ask about:

Website/ Application:

  • “App not working”

Account:

  • “2 accounts”

Other:

  • “Moldy dog food made my dog sick”
  • “Complaint against pet grooming”
  • “Cat flead”

Petsmart Rating Stats

1.9 out of 5 stars
based on 420 reviews
See all 1135 reviews

Rating stats

  1. 208 reviews
  2. 88 reviews
  3. 73 reviews
  4. 31 reviews
  5. 20 reviews

About Petsmart

Top 5 Petsmart Products

Cat, Coupon, Aquarium Fish, Ball Python Snake, Commercial

Top 5 Likes about Petsmart

Selection, Convenient, Vet services and the grooming services when delivered, Variety of products, Grooming salon

Top 5 Dislikes about Petsmart

Customer service, Managers or costumer service, No accountability, Grooming dept, Grooming

Summary

PetSmart, Inc. is a large specialty pet retailer of products and services for pets. The company was founded in 1987. Its headquarters is based in Phoenix, Arizona, United States. PetSmart offers a broad range of products for pets including canned food, natural food, dog pads, kitty mansions, and aquariums. Featured brands are Simply Nourish, Natural Balance, Purina Pro Plan, Hill’s Science Diet, and Royal Canin. The company also provides the following pet services: Grooming Salon, PetsHotel, Doggie Day Camp, Dog Training, and Banfield Pet Hospital. PetSmart accepts returns for a full refund or exchange. Shipping and Handling fees are always covered by consumers. In December 2014 PetSmart was fully acquired by BC Partner.

Petsmart reviews and complaints

Petsmart is ranked 44 out of 440 in Pet Stores category

Area Served

USA

Payment Methods

American ExpressVISAMasterCard

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Number of Calls

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