PetSmart Phone Numbers and Emails

Toll-Free Number:

  • (888) 839-9638
    U.S.
Send Message

Customer Service:

  • (321) 309-9065
    Outside of the U.S.

Fundraising/ Donations:

  • (800) 423-7387
    PetSmart Charities

Headquarters:

  • (623) 580-6100

PetSmart Emails:

Customer Service
Fundraising/ Donations
PetSmart Charities
Legal
Copyright Infringement Inquiries
Claim Your Business

Contact Information

PetSmart Website:

PetSmart Help Center:

Corporate Office Address:

PetSmart LLC
19601 North 27th Ave.
Phoenix, Arizona 85027
United States

Other Info (opening hours):

Other Location:

PetSmart Canada

1100 Burloak Dr., Ste 200

Burlington, ON L7L 6B2

Canada


Regular Mailing Address:

PetSmart, Inc.

Attn: Customer Care

P.O. Box 100

Melbourne, FL 32902

Fax:

+1(623) 580-6554

PetSmart Customer Service Reviews

1.6 / 5
Poor
Pissedconsumer4080113
Customer service says i don't live where my bank and apartment say i live...
2.2

...So no cat litter for me. I have had issues with the last 5-7 orders. Either something forgotten, randomly canceled without reason or the latest, i don't...

Read full review
Pissedconsumer4068158
Bradenton Grooming

Today, arriving late to an appointment (18 minutes late) for the Grooming salon, then informed I could not get my dogs groomed and would have to rebook. Your...

Read full review

Summary of PetSmart Customer Service Calls

733 TOTAL
CALLS
03:41 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PetSmart?

Payments and Charges Question:

  • “My email is not receiving coupons”
  • “Problem w/charges”
  • “Online Transaction”

Product/ Service Question:

  • “Insurance claim”
  • “Damaged Product”
  • “Thyroid perception caned food for cats has been unavailable at the store for over three weeks. My cat can not eat any other food. What is the supply issue? The pet smart is in Hamilton market place in Hamilton NJ.”

Shipping and Delivery Question:

  • “Did not receive items.”
  • “Package delivered ruined”
  • “My order never arrived”

Activation/ Cancellation Question:

  • “I need to cancel my order”
  • “Cancel autoship”
  • “To cancell a charge for item I could not buy in my Capital One statement on Sunday 09/18 for $22.46”

Website/ Application Question:

  • “Trying to order online and I can't”
  • “I order online from chino ca,”
  • “Order online issue”

Request for Information Question:

  • “Looking for paycheck never received”
  • “Question about am autoayc payment”
  • “Need help with donations for give a dog a bone week. need help with kitty liter cat food nd dog food august 7th tthrew the 13th”

Staff Question:

  • “Complain customer service”
  • “Customer complaint against manager”
  • “Poor service”

Return/ Replace Question:

  • “Return”
  • “Merchandise return card scratched off pin”
  • “Need receipt for a return, as I didn't get one”

Refund Question:

  • “Get a refund talk to a real person”
  • “Get refund have not received order”
  • “Refund”

Account Question:

  • “Account issues”
  • “Have account can't access it.”
  • “Take off a person from my account”

Cards Question:

  • “Store credit did not go back on my card”
  • “Edit credit card on file”
  • “Gift card”

Employment Question:

  • “Job”
  • “Check stubs”
  • “I'm an associate that is trying to get a copy of my W-2”

Other Question:

  • “Can't place an order”
  • “Fundraiser”
  • “Price”

About

Summary

PetSmart, Inc. is a large specialty pet retailer of products and services for pets. The company was founded in 1987. Its headquarters is based in Phoenix, Arizona, United States. PetSmart offers a broad range of products for pets including canned food, natural food, dog pads, kitty mansions, and aquariums. Featured brands are Simply Nourish, Natural Balance, Purina Pro Plan, Hill’s Science Diet, and Royal Canin. The company also provides the following pet services: Grooming Salon, PetsHotel, Doggie Day Camp, Dog Training, and Banfield Pet Hospital. PetSmart accepts returns for a full refund or exchange. Shipping and Handling fees are always covered by consumers. In December 2014 PetSmart was fully acquired by BC Partner.

PetSmart reviews and complaints

PetSmart is ranked 89 out of 506 in Pet Stores category

Area Served

USA, Canada

Payment Methods

American ExpressVISAMasterCardDiscoverPayPal

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