Contact PetSmart Customer Service
PetSmart Phone Numbers and Emails
Toll-Free Number:
-
(888) 839-9638U.S.
Customer Service:
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(321) 309-9065Outside of the U.S.
Fundraising/ Donations:
-
(800) 423-7387PetSmart Charities
Headquarters:
-
(623) 580-6100
PetSmart Emails:
Contact Information
PetSmart Website:
PetSmart Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
PetSmart Canada
1100 Burloak Dr., Ste 200
Burlington, ON L7L 6B2
Canada
Regular Mailing Address:
PetSmart, Inc.
Attn: Customer Care
P.O. Box 100
Melbourne, FL 32902
Fax:
Summary of PetSmart Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call PetSmart?
Payments and Charges Question:
- “Bill”
- “My email is not receiving coupons”
- “Problem w/charges”
Product/ Service Question:
- “Ordering dog food to purchase”
- “Insurance claim”
- “Damaged Product”
Shipping and Delivery Question:
- “Recieved the wrong products”
- “I where is my order”
- “Did not receive items.”
Request for Information Question:
- “Question about their Treats Program”
- “Need assistance with online order and points”
- “Looking for paycheck never received”
Activation/ Cancellation Question:
- “I need to cancel my order”
- “Cancel autoship”
- “To cancell a charge for item I could not buy in my Capital One statement on Sunday 09/18 for $22.46”
Website/ Application Question:
- “Trying to order online and I can't”
- “I order online from chino ca,”
- “Order online issue”
Staff Question:
- Complain customer service
- “Customer complaint against manager”
- “Poor service”
Return/ Replace Question:
- “Had a return without reciept was denied policy says you can”
- “Return”
- “Merchandise return card scratched off pin”
Refund Question:
- “Get a refund talk to a real person”
- “Get refund have not received order”
- “Refund”
Account Question:
- “Account issues”
- “Have account can't access it.”
- “Take off a person from my account”
Cards Question:
- “Store credit did not go back on my card”
- “Edit credit card on file”
- “Gift card”
Employment Question:
- “A copy of my 1099G form”
- “Job”
- “Check stubs”
Other Question:
- “Bdbdhehdvebehd”
- “Where's my order”
- “Orders online”
About
PetSmart, Inc. is a large specialty pet retailer of products and services for pets. The company was founded in 1987. Its headquarters is based in Phoenix, Arizona, United States. PetSmart offers a broad range of products for pets including canned food, natural food, dog pads, kitty mansions, and aquariums. Featured brands are Simply Nourish, Natural Balance, Purina Pro Plan, Hill’s Science Diet, and Royal Canin. The company also provides the following pet services: Grooming Salon, PetsHotel, Doggie Day Camp, Dog Training, and Banfield Pet Hospital. PetSmart accepts returns for a full refund or exchange. Shipping and Handling fees are always covered by consumers. In December 2014 PetSmart was fully acquired by BC Partner.
PetSmart is ranked 94 out of 507 in Pet Stores category
USA, Canada
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