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Contact PetSmart Customer Service

How to Reach a Person at PetSmart

Verified Contact Information

Toll-Free Number:

  • 1-888-839-9638
    U.S.
Call customer service
Send Message

Customer Service:

  • 1-321-309-9065
    Outside of the U.S.

Fundraising/ Donations:

  • 1-800-423-7387
    PetSmart Charities

Headquarters:

  • 1-623-580-6100

PetSmart Emails:

Customer Service
Fundraising/ Donations
PetSmart Charities
Legal
Copyright Infringement Inquiries

PetSmart Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular PetSmart Phone Number
1 (888) 839-9638
Average Hold Time
00:01:14
Average Calls duration
3 minutes
Most Popular PetSmart Email Address
customercare@petsmart.com
PetSmart Live Agent Availability
16% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact PetSmart?

Most Popular Number:

(888) 839-9638
U.S.
Total calls: 943 Issues resolved: 40 Last call: May 13, 2026

You can get in touch with PetSmart’s customer service by calling their dedicated customer service phone number, 1-888-839-9638. They are available to assist with your queries during their specific business hours, which are from 8 AM to 10 PM EST every day. Whether you have questions about their wide range of pet products, need help with placing and tracking your orders, require pet services, or require knowledge about pet care - PetSmart’s customer support representatives are available during their operating hours for assistance.

Besides contacting PetSmart via PetSmart dedicated customer service phone number, you can also get in touch with PetSmart online via their website. To do so, head to PetSmart's official website, and find the “Help Center” section, which is at the bottom of the page. Once you click on it, find a list of FAQs, which can help with most of your issues and questions. Alternatively, you can also submit a request ticket via the website’s Help Center. You can do so by selecting a reason for submitting the request ticket or inquiry - then input your details, including name, email address, contact number, and a brief explanation of your issue. The PetSmart customer service team will review your issues and get back to you as soon as possible.

PetSmart customer service does not currently offer email addresses to resolve your issues or get more information about the PetSmart company. However, there are other ways, like giving a call to the PetSmart customer service phone number during their business hours, which are from 8 AM to 10 PM EST daily. If you prefer contact via email instead of phone calls, you can submit a request ticket from PetSmart's official website as well. Under the Help section of the home page, you will find the option to choose among various subjects/reasons for contacting the PetSmart customer support team. Afterwards, input your details, including your name, address, contact details, and a brief explanation about your issues. Once you have submitted the request ticket, the PetSmart customer support team will review your request and get back to you with a possible solution as soon as possible.

PissedConsumer Club

Contact Information

PetSmart Website:

PetSmart Help Center:

Corporate Office Address:

PetSmart LLC
19601 North 27th Ave.
Phoenix, Arizona 85027
United States

Other Info (opening hours):

Other Location:

PetSmart Canada

1100 Burloak Dr., Ste 200

Burlington, ON L7L 6B2

Canada


Regular Mailing Address:

PetSmart, Inc.

Attn: Customer Care

P.O. Box 100

Melbourne, FL 32902

More contact details

Fax:

+1(623) 580-6554

Summary of PetSmart Customer Service Calls

1.1K TOTAL
CALLS
03:11 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PetSmart?

Product/ Service Question:

  • “Trying to buy a fish”
  • “Broken item doesn't have recipt”
  • “Complaint”

Request for Information Question:

  • “Trouble support with online order”
  • “Asking a question”
  • “To speak to a human being about a product”

Payments and Charges Question:

  • “Didn’t get my discount”
  • “Overcharged”
  • “Overcharging”

Shipping and Delivery Question:

  • “Where is my order”
  • “Not able to place my same day delivery”
  • “Didn't get cat food. Thelmk”

Return/ Replace Question:

  • “Incorrect item in order”
  • “Change payment”
  • “Change reservation”

Account Question:

  • “Member rewards”
  • “Someone open under my name second account”
  • “Can’t find Nonprofit account / access”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancel an order”
  • “Devolución de dinero cancele el pedido”

Staff Question:

  • “Staff behaving inappropriately”
  • Poor customer service
  • “Pet art bad customer service”

Website/ Application Question:

  • “You kicked me out of my app saying something about a nonpayment. I have receipts so I’m not sure what the problem is. Unhsppy!!!!”
  • “Redirect order to my home”
  • “Website Error at checkout!”

Refund Question:

  • “Only got half of my order so want a refund on the undelivered part”
  • “Get refund have not received order”
  • “Get a refund talk to a real person”

Cards Question:

  • “Supposed to have a $10 gift card”
  • “Having issue purchasing with my gift card on line”
  • “Bonus card”

Employment Question:

  • “Need of old pay stubs”
  • “A copy of my 1099G form”
  • “Job”

Other Question:

  • “Order something”
  • “Order missing”
  • “Dis continue auto ship”

Compare PetSmart Customer Service To

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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