Contact PetSmart

Edit Business Info

Summary of PetSmart Customer Service Calls

12 TOTAL CALLS
100% SUCCESSFUL CONNECTIONS
05:32 AVG CALL DURATION
0% ISSUES RESOLVED

Customers Contact PetSmart to Ask about:

Account:

  • “2 accounts”

Other:

  • “Cat flead”
  • “Fleas on cats”
  • “Something in the food bag that should not be”

About PetSmart

Top 5 Likes about PetSmart

Selection, Convenient, Vet services and the grooming services when delivered, Variety of products, Grooming salon

Top 5 Dislikes about PetSmart

Poor customer service, Managers or costumer service, No accountability, Grooming dept, Grooming

Summary

PetSmart, Inc. is a large specialty pet retailer of products and services for pets. The company was founded in 1987. Its headquarters is based in Phoenix, Arizona, United States. PetSmart offers a broad range of products for pets including canned food, natural food, dog pads, kitty mansions, and aquariums. Featured brands are Simply Nourish, Natural Balance, Purina Pro Plan, Hill’s Science Diet, and Royal Canin. The company also provides the following pet services: Grooming Salon, PetsHotel, Doggie Day Camp, Dog Training, and Banfield Pet Hospital. PetSmart accepts returns for a full refund or exchange. Shipping and Handling fees are always covered by consumers. In December 2014 PetSmart was fully acquired by BC Partner.

PetSmart reviews and complaints

PetSmart is ranked 48 out of 460 in Pet Stores category

Area Served

USA

Payment Methods

American ExpressVISAMasterCard

Edit Description
Show

Where Reviews Came From

PetSmart Stats

Filter Reset Filter by range.
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare PetSmart to

Petco
Petco
751 reviews
2.3
Compare
Petland
Petland
216 reviews
1.5
Compare
Walmart
Walmart
6845 reviews
2.2
Compare
Don Sullivan
Don Sullivan
72 reviews
2.6
Compare
Camp Bow Wow
Camp Bow Wow
28 reviews
1.6
Compare

Companies are selected automatically by the algorithm.

A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

Show
Write a review
Do you have something to say about PetSmart? What happened? What can we help you with?
Submit review Don't show this popup