PetSmart Phone Numbers and Emails

Toll-Free Number:

  • (888) 839-9638

Customer Service:

  • (321) 309-9065
    Outside of the U.S.

Fundraising/ Donations:

  • (800) 423-7387
    PetSmart Charities


  • (623) 580-6100

PetSmart Emails:

Customer Service
Fundraising/ Donations
PetSmart Charities
Copyright Infringement Inquiries

PetSmart Contact Information

PetSmart Website:

PetSmart Help Center:

Corporate Office Address:

PetSmart LLC
19601 North 27th Ave.
Phoenix, Arizona 85027
United States

Other Info (opening hours):

Other Location:

PetSmart Canada

1100 Burloak Dr., Ste 200

Burlington, ON L7L 6B2


Regular Mailing Address:

PetSmart, Inc.

Attn: Customer Care

P.O. Box 100

Melbourne, FL 32902


+1(623) 580-6554
Claim this business

Customer Service Rating and Reviews

1.6 / 5
Lisa R Ecd
Terrible Customer Service

I am not impressed. Trying to get a prescription pet food approved through your process is ridiculous. Your management team likes to throw their weight around and cover up the issue...

Carm P
Poor customer service in grooming section;

I called the Sudbury pet smart at 705-566-**** and the message says that the associates are busy assisting other customers.
Well, I decided to go into the store and it was about 9:30 a.m. (sh...

Summary of PetSmart Customer Service Calls

03:46 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PetSmart Customer Service?

Payments and Charges Question:

  • “Coupon”
  • “Promo code failure”
  • “Billing”

Product/ Service Question:

  • “Damaged Product”
  • “Thyroid perception caned food for cats has been unavailable at the store for over three weeks. My cat can not eat any other food. What is the supply issue? The pet smart is in Hamilton market place in Hamilton NJ.”
  • “Order out of stock”

Shipping and Delivery Question:

  • “Order not recieved”
  • “Did not receive items.”
  • “I never received my dogs birthday coupon”

Activation/ Cancellation Question:

  • “To cancell a charge for item I could not buy in my Capital One statement on Sunday 09/18 for $22.46”
  • “Cancel order”
  • “Cancel repite delivery order”

Request for Information Question:

  • “Question about am autoayc payment”
  • “Need help with donations for give a dog a bone week. need help with kitty liter cat food nd dog food august 7th tthrew the 13th”
  • “I want to see how much a baby chick costs”

Staff Question:

  • “Complain customer service”
  • “Customer complaint against manager”
  • “Poor service”

Website/ Application Question:

  • “Trying to order online and I can't”
  • “Order online issue”
  • “Application”

Return/ Replace Question:

  • “Return”
  • “Merchandise return card scratched off pin”
  • “Need receipt for a return, as I didn't get one”

Refund Question:

  • “Refund”

Account Question:

  • “Have account can't access it.”
  • “Take off a person from my account”
  • “2 accounts”

Cards Question:

  • “Edit credit card on file”
  • “Gift card”
  • “Not accepting my card info”

Employment Question:

  • “Check stubs”
  • “I'm an associate that is trying to get a copy of my W-2”

Other Question:

  • “Suggestions, email wont go through”
  • “Fish Ornament flaking paint”
  • “Products”


PetSmart Terms of Service
At PetSmart, Website never sell dogs or cats. The Client's browser's Javascript functionality is turned off. Please turn it on so that The User can experience the full capabilities of this site. Certain products and services on Company's Site may have additional terms that apply (for example, if enroll in Petsmart's' Treats loyalty program or The User of company services subscribe to Company's Auto ship subscription program, The Client of Petsmart also will be subject to the Treats rules and the Auto ship terms). If these Terms of Use are inconsistent with terms applicable to a certain product or service, those other terms will control. THESE TERMS AND CONDITIONS, AS WELL AS ANY OTHER PRODUCT AND SERVICE SPECIFIC TERMS ON PETSMART'S' SITE, CONSTITUTE THE CUSTOMER'S SERVICE AGREEMENT ("AGREEMENT") WITH PETSMART, INC. AND ANY OF ITS OWNED OR OPERATED SITES WHERE THESE TERMS OF UES ARE POSTED ("PETSMART").
To read more:
PetSmart Privacy Policy
At PetSmart, The Company never sell dogs or cats. The User's browser's Javascript functionality is turned off. Please turn it on so that The Client can experience the full capabilities of this site. PetSmart wants The User of company services to know how The Company collect, use, share and protect information about The User of Website online and in Company's stores. By interacting with Website The User of company services consent to Company's use of information that is collected or submitted as describe in Petsmart's' privacy policy. The Company may change or add to this privacy policy, so urge The Customer to review it periodically. The User's employment application and resume, if The Client apply for a job with Petsmart. If The User of company services choose not to provide personal information, Website may not be able to provide The Customer with requested products, services or information. Website may connect information collected automatically with information The Company already have about The Client of Petsmart in order to identify The Customer as a PetSmart customer.
To read more:
Top PetSmart Services

Grooming Service, Dog Grooming Service, Customer Care

Top PetSmart Products

Aquarium Fish, Cat, Coupon

PetSmart Pros and Cons

Pros: Selection, Convenient, Selection of pets and products, Used to like taking him there, Price

Cons: Customer service, No accountability, Managers or costumer service, Grooming, Poor customer service


PetSmart, Inc. is a large specialty pet retailer of products and services for pets. The company was founded in 1987. Its headquarters is based in Phoenix, Arizona, United States. PetSmart offers a broad range of products for pets including canned food, natural food, dog pads, kitty mansions, and aquariums. Featured brands are Simply Nourish, Natural Balance, Purina Pro Plan, Hill’s Science Diet, and Royal Canin. The company also provides the following pet services: Grooming Salon, PetsHotel, Doggie Day Camp, Dog Training, and Banfield Pet Hospital. PetSmart accepts returns for a full refund or exchange. Shipping and Handling fees are always covered by consumers. In December 2014 PetSmart was fully acquired by BC Partner.

PetSmart reviews and complaints

PetSmart is ranked 77 out of 479 in Pet Stores category

Area Served

USA, Canada

Payment Methods

American ExpressVISAMasterCardDiscoverPayPal

Compare PetSmart To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

1185 reviews
406 reviews
282 reviews
Write a review
Do you have something to say about PetSmart? What happened? What can we help you with?
Submit review Don't show this popup