PetSmart Phone Numbers and Emails

Toll-Free Number:

  • (888) 839-9638
    U.S.
Send Message

Customer Service:

  • (321) 309-9065
    Outside of the U.S.

Fundraising/ Donations:

  • (800) 423-7387
    PetSmart Charities

Headquarters:

  • (623) 580-6100

PetSmart Emails:

Customer Service
Fundraising/ Donations
PetSmart Charities
Legal
Copyright Infringement Inquiries
Is this your business?

How to Contact?

Most Popular Number:

(888) 839-9638
U.S.
Total calls: 770 Issues resolved: 31 Last call: Mar 24, 2024

What Is the Petsmart Customer Service Phone Number?

You can get in touch with PetSmart’s customer service by calling their dedicated customer service phone number, 1-888-839-9638. They are available to assist with your queries during their specific business hours, which are from 8 AM to 10 PM EST every day. Whether you have questions about their wide range of pet products, need help with placing and tracking your orders, require pet services, or require knowledge about pet care - PetSmart’s customer support representatives are available during their operating hours for assistance.

How Can I Contact Petsmart Online via the Website?

Besides contacting PetSmart via PetSmart dedicated customer service phone number, you can also get in touch with PetSmart online via their website. To do so, head to PetSmart's official website, and find the “Help Center” section, which is at the bottom of the page. Once you click on it, find a list of FAQs, which can help with most of your issues and questions. Alternatively, you can also submit a request ticket via the website’s Help Center. You can do so by selecting a reason for submitting the request ticket or inquiry - then input your details, including name, email address, contact number, and a brief explanation of your issue. The PetSmart customer service team will review your issues and get back to you as soon as possible.

What Is the Petsmart Corporate Email Address?

PetSmart customer service does not currently offer email addresses to resolve your issues or get more information about the PetSmart company. However, there are other ways, like giving a call to the PetSmart customer service phone number during their business hours, which are from 8 AM to 10 PM EST daily. If you prefer contact via email instead of phone calls, you can submit a request ticket from PetSmart's official website as well. Under the Help section of the home page, you will find the option to choose among various subjects/reasons for contacting the PetSmart customer support team. Afterwards, input your details, including your name, address, contact details, and a brief explanation about your issues. Once you have submitted the request ticket, the PetSmart customer support team will review your request and get back to you with a possible solution as soon as possible.

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Contact Information

PetSmart Website:

PetSmart Help Center:

Corporate Office Address:

PetSmart LLC
19601 North 27th Ave.
Phoenix, Arizona 85027
United States

Other Info (opening hours):

Other Location:

PetSmart Canada

1100 Burloak Dr., Ste 200

Burlington, ON L7L 6B2

Canada


Regular Mailing Address:

PetSmart, Inc.

Attn: Customer Care

P.O. Box 100

Melbourne, FL 32902

More contact details

Fax:

+1(623) 580-6554

PetSmart Rating Based on 718 Reviews

Rating details

2.1
more details
Customer service
Price Affordability
Discounts and Special Offers
Website

Rating stats

Rating trend

How Good is PetSmart's Customer Service?

Jakia Zmx
Jakia Zmx
Feels Disappointed | Dec 06, 2023

I called pissed customer number. The person placed my order. I paid for the order. Went to pickup the order. Petmart wouldn't give it to me .even with the confirmation number. Had to buy some dog food my dog. And was told I might not get my order for a week. I am going to have to buy her food again. Cause she will be out. Putting me out almost 200.00.

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Saphire Oni
Saphire Oni
Feels Disappointed | Nov 06, 2023

I walked in to get my dogs nails done. They were hurting a little bitty dog, and then told her to shut up and the lady at the desk was trying to cover it up so much she didn’t have time to pay attention to me and they told me I’d have a 45 minute wait and I said well no I won’t because I will never bring my dog here to get her nails done. That’s how you treat animals and I talk to someone about it they said they would review the tapes. I don’t know if they did or did not, but now my pet will never ever come in there to have anything done except for through Banfield

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Jenean Ekp
Jenean Ekp
Feels Neutral | Mar 05, 2023

Consumer service was fine, it was not getting any information about my package that pissed me off.

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Lovina Xwc
Lovina Xwc
Feels Neutral | Jan 04, 2023

It was good

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Bethel Oet
Bethel Oet
Feels Satisfied | Dec 15, 2022

Overall pleased

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Delpha Oui
Delpha Oui
Feels Satisfied | Oct 29, 2022

It took a couple of phone calls to get my matter resolved because the representative provided resolution however door dash was the issue with first delivering the wrong product and secondly by not redelivering the correct product. I requested a full refund . The representative advised that I would refunded so I am waiting for my refund. The way door dash handled this situation is unacceptable and they have shown no care at all for me as a customer.

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Summary of PetSmart Customer Service Calls

948 TOTAL
CALLS
03:25 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PetSmart?

Product/ Service Question:

  • “Defective product”
  • “I have trouble getting the 20% 0ff my order on line. The stores don't want to give it to me if I do a walk in. The dog food i purchase is a prescription.”
  • “Insurance”

Payments and Charges Question:

  • “Double charge”
  • “All of ur coupons seem to be online only what happened to brick and mortar stores that's where I go for cat stuff please explain”
  • “Ordered yesterday did not put my autoship credit on bill”

Shipping and Delivery Question:

  • “Placed wrong order”
  • “Tracking package”
  • “Order not delivered”

Request for Information Question:

  • “About algae eaters”
  • “How to write a review”
  • “I want to check in on my dog and no answer”

Staff Question:

  • “Customer Service issues”
  • “Customer Service”
  • “My pets service was rediculus and it was a *** job”

Website/ Application Question:

  • “Website Error at checkout!”
  • Trying to order online and I can't
  • “Website issues”

Activation/ Cancellation Question:

  • “Need to cancel my subscription”
  • “Cancel account”
  • “I need to cancel my order”

Account Question:

  • “Locked out of hr account”
  • “Blocked”
  • “Have account can't access it.”

Return/ Replace Question:

  • “Return”
  • “Had a return without reciept was denied policy says you can”
  • “Merchandise return card scratched off pin”

Refund Question:

  • “Get refund have not received order”
  • “Get a refund talk to a real person”
  • “Refund”

Cards Question:

  • “Bonus card”
  • “Store credit did not go back on my card”
  • “Edit credit card on file”

Employment Question:

  • “Need of old pay stubs”
  • “A copy of my 1099G form”
  • “Job”

Other Question:

  • “Complaint against store”
  • “Bad grooming for my and scalping”
  • “To order”

About

Summary

PetSmart, Inc. is a large specialty pet retailer of products and services for pets. The company was founded in 1987. Its headquarters is based in Phoenix, Arizona, United States. PetSmart offers a broad range of products for pets including canned food, natural food, dog pads, kitty mansions, and aquariums. Featured brands are Simply Nourish, Natural Balance, Purina Pro Plan, Hill’s Science Diet, and Royal Canin. The company also provides the following pet services: Grooming Salon, PetsHotel, Doggie Day Camp, Dog Training, and Banfield Pet Hospital. PetSmart accepts returns for a full refund or exchange. Shipping and Handling fees are always covered by consumers. In December 2014 PetSmart was fully acquired by BC Partner.

PetSmart reviews and complaints

PetSmart is ranked 115 out of 586 in Pet Stores category

Area Served

USA, Canada

Payment Methods

American ExpressVISAMasterCardDiscoverPayPal

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