Petsmart Contact Information

Customer Care:

  • (888) 839-9638

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Headquarters Address:

PetSmart, Inc.
19601 North 27th Avenue
Phoenix, Arizona 85027
United States

Other Info:

4 hours a day, 7 days
a week (except Christmas Day)

Social Networks:

Summary of Petsmart Customer Service Calls


Customers Contact Petsmart to Ask about:

Website/ Application:

  • “App not working”


  • “2 accounts”


  • “Item”
  • “Moldy dog food made my dog sick”
  • “Complaint against pet grooming”

Petsmart Rating Stats

2.0 out of 5 stars
based on 431 reviews
See all 1153 reviews reviews

Rating stats

  1. 212 reviews
  2. 90 reviews
  3. 74 reviews
  4. 32 reviews
  5. 23 reviews

Rating trend

About Petsmart

Top 5 Petsmart Products

Cat, Aquarium Fish, Coupon, Ball Python Snake, Guinea Pig

Top 5 Likes about Petsmart

Selection, Convenient, Vet services and the grooming services when delivered, Variety of products, Used to like taking him there

Top 5 Dislikes about Petsmart

Customer service, Managers or costumer service, No accountability, Grooming dept, Grooming


PetSmart, Inc. is a large specialty pet retailer of products and services for pets. The company was founded in 1987. Its headquarters is based in Phoenix, Arizona, United States. PetSmart offers a broad range of products for pets including canned food, natural food, dog pads, kitty mansions, and aquariums. Featured brands are Simply Nourish, Natural Balance, Purina Pro Plan, Hill’s Science Diet, and Royal Canin. The company also provides the following pet services: Grooming Salon, PetsHotel, Doggie Day Camp, Dog Training, and Banfield Pet Hospital. PetSmart accepts returns for a full refund or exchange. Shipping and Handling fees are always covered by consumers. In December 2014 PetSmart was fully acquired by BC Partner.

Petsmart reviews and complaints

Petsmart is ranked 41 out of 456 in Pet Stores category

Area Served

USA, Canada

Payment Methods

American ExpressVISAMasterCard

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Petsmart Stats

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Number of Calls

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