Contact PetSmart Customer Service
PetSmart Phone Numbers and Emails
Toll-Free Number:
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(888) 839-9638U.S.
Customer Service:
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(321) 309-9065Outside of the U.S.
Fundraising/ Donations:
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(800) 423-7387PetSmart Charities
Headquarters:
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(623) 580-6100
PetSmart Emails:
Contact Information
PetSmart Website:
PetSmart Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
PetSmart Canada
1100 Burloak Dr., Ste 200
Burlington, ON L7L 6B2
Canada
Regular Mailing Address:
PetSmart, Inc.
Attn: Customer Care
P.O. Box 100
Melbourne, FL 32902
Fax:
How Good is PetSmart's Customer Service?
Summary of PetSmart Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call PetSmart?
Product/ Service Question:
- “Defective product”
- “I have trouble getting the 20% 0ff my order on line. The stores don't want to give it to me if I do a walk in. The dog food i purchase is a prescription.”
- “Insurance”
Payments and Charges Question:
- “Double charge”
- “All of ur coupons seem to be online only what happened to brick and mortar stores that's where I go for cat stuff please explain”
- “Ordered yesterday did not put my autoship credit on bill”
Shipping and Delivery Question:
- “Placed wrong order”
- “Tracking package”
- “Order not delivered”
Request for Information Question:
- “About algae eaters”
- “How to write a review”
- “I want to check in on my dog and no answer”
Staff Question:
- “Customer Service issues”
- “Customer Service”
- “My pets service was rediculus and it was a *** job”
Website/ Application Question:
- “Website Error at checkout!”
- Trying to order online and I can't
- “Website issues”
Activation/ Cancellation Question:
- “Need to cancel my subscription”
- “Cancel account”
- “I need to cancel my order”
Account Question:
- “Locked out of hr account”
- “Blocked”
- “Have account can't access it.”
Return/ Replace Question:
- “Return”
- “Had a return without reciept was denied policy says you can”
- “Merchandise return card scratched off pin”
Refund Question:
- “Get refund have not received order”
- “Get a refund talk to a real person”
- “Refund”
Cards Question:
- “Bonus card”
- “Store credit did not go back on my card”
- “Edit credit card on file”
Employment Question:
- “Need of old pay stubs”
- “A copy of my 1099G form”
- “Job”
Other Question:
- “Complaint against store”
- “Bad grooming for my and scalping”
- “To order”
About
PetSmart, Inc. is a large specialty pet retailer of products and services for pets. The company was founded in 1987. Its headquarters is based in Phoenix, Arizona, United States. PetSmart offers a broad range of products for pets including canned food, natural food, dog pads, kitty mansions, and aquariums. Featured brands are Simply Nourish, Natural Balance, Purina Pro Plan, Hill’s Science Diet, and Royal Canin. The company also provides the following pet services: Grooming Salon, PetsHotel, Doggie Day Camp, Dog Training, and Banfield Pet Hospital. PetSmart accepts returns for a full refund or exchange. Shipping and Handling fees are always covered by consumers. In December 2014 PetSmart was fully acquired by BC Partner.
PetSmart is ranked 115 out of 586 in Pet Stores category
USA, Canada
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