I visited the PetSmart store in Whitby, Ontario, Canada on the weekend of February 26, 2011 to purchase packets of Whiskas tender bites food for my newly adopted cat.So this was my first visit to the store.
As I was searching in the cat food isle, I received a test message on my phone that I was expecting from a friend. I immediately removed my phone from my coat pocket and responded and put the phone back into my pocket. I then see a man quickly approach me from the other end of the isle, at which point he violently shoves me up against the isle, refusing to let me go. A female customer in the store came to my aid after hearing me shouting and screaming and told the man to get his hands off me.
I then realize that it was the stores general manager Don who just assaulted me, and he was accusing me of stealing and asked me to empty my pockets. I asked the the female customer to call the police and refused to empty my pockets until they arrived. Two police officers arrived approximately five minutes late as we all waited in the isle. This immediately caused a spectacle in the store, as dozens of customers and employees watched as the police questioned us.
The police asked me to remove everything in my pockets, only to find my cell phone and car keys. I did not steal anything! A police report was filed, however no charged were laid because I decided I would like to address the issue with a civil action(I am currently planning a lawsuit with my lawyer).
I was never given an apology by Don, I only received an email from PetSmart head office with an apology which seemed like an automated message after complaining to them after the incident.I will never visit this store again as this was the most appalling and embarrassing thing that has ever happened to me!
More Review Details
- Product or service
- Cat Food
- Review category
- Pet Stores
You May Also Like
- "Grooming Salon Today July 23, 2016 I took my 10 month old 4LB Shorkie to Petsmart in Barrhaven as I always do to get groomed. He is special needs and I..."
- "Hi, my name is Amanda and i had a terrrible expirience at your store listed above. I walked in to look at baby bearded dragons because i was looking for..."
- "I took my 3 dogs and my friends 6 month puppy to be groomed at the Pets Smart in Clearwater, FL when I got home I noticed my Bichons foot..."
- "I bought a almost USD 1000 round trip to NY and I found an earwig alive on my salad. The lady said sorry and offer me another one. I coul..."
- "I have a C180 2011 Mercedes , factory assembled with Contisport3 tires. The rear tires were completelly wornout with less than 19.000 miles ( 31.000 km ) to them (even..."
- "I bought a backpack 3 months ago. The product didn't arrive. I tried everything. I've talked to de store directly with the customer service with no success. I've oppended a..."
- "Case: 1. Download latest Android Snapdeal app 2. Register/Login 3. Connect with Freecharge 4. Keep some money into Freecharge wallet 5. Add some products into Cart 6. Cart -->Proceed to payment 7...."
- "My son and family have a PMB box in this UPS store. For 3 years, my grandchildren NEVER get their cards I send to them. Gift cards, checks, once cash,..."
- "We went to arby with my two children and when i approach fountain michine to get soda i noticed a puddle of nasty water i said something and they..."