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I booked an appointment for my dog for a bath and trim at 6. There were 2 people working with one other dog there. They did not tell me how long so I just assumed and hour would be ok because only 2 dogs ( including mine) and 2 groomers. I returned 1 hour later she was...
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Anonymous
Anonymous

I've left my dog at a mom and pop shop and it took over 6 hours for them to finish my dog! (A little mini doxie). Two hours is not that long.

pmscott
pmscott

I am also very surprised that there are over 20000 complaints about pet smart and most of them about grooming. POINT PROVEN!!!!

I didn't like
  • Time of app too long
  • Grooming dept
#812373
Reply to reviews
Petsmart - My daughter was mortified.
A couple weeks ago me and my daughter (13), went to pet smart with our 2 year old whippet. This was our second time at pet smart only because they have a bigger selection of items, but we really prefer pet value. Anyways, my daughter was looking at some treats to get...
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Eshelton84
Eshelton84

PetSmart knows absolutely nothing regarding pets. Their employees consist of uneducated teenagers and "animal loving" middle-aged women. Go to your local animal store. The big...

Anonymous
Anonymous

I know this type of dog and yours looks healthy

1.0
I didn't like
  • Unknowledgeable staff
  • Rude employees
  • Employees
#741947
Reply to reviews
I ask for the haircut and shampoo service for my cat but the Petsmart Mgr/Cat groomer refuses to give my cats a shampoo and either charges me full price or discounts the full price just $6. This is dishonest. A shampoo is $41 alone and is included in the $61 full...
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Anonymous
Oreo

I had the worst experience with an employee of Petsmart. Her name is Taylor. Taylor was extremely rude, she told me if don't like their policies to go some where else. Well Ta...

Anonymous
Anonymous

I'd suggest also posting a review on yelp or Google plus.

2.9
Millbury, Massachusetts
I liked
  • Convenient
  • Vet services and the grooming services when delivered
I didn't like
  • Grooming mgr refuses to perform services and charges for them
  • Does not do a good job
  • Grooming mgr is dishonest
#695635
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Went to petsmart to get a goldfish. Everything was good untill I went to actually purchase the fish. The "fish expert" asked what size tank I have, I responded saying I have a 20 gallon. The fish gets up to 8", well enough space to contain the one fish. He then...
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Anonymous
Anonymous

The reason they can keep more fish in a tank like they do is there filtration circulates there water ever 2.5 minutes. Their systems are 4 8 foot pumps and 14 UV bulbs. And th...

Anonymous
Anonymous

They can have so many fish in one tank because the goldfish tanks are all in one system, and there is a 500+ gallon sump behind the fish wall that you don't see. Its not about...

1.0
#597705
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I took my Husky to Pet Smart on W. Charleston, here in Las Vegas, for his usual grooming. I have been quite pleased in the past with their work. But, as others have said here, it is a hit-or-miss. Well, this one was a real miss! The groomer was very complacent when I...
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vegasspike
veg***pike

There issue has been resolved for quite some time. You may all put your torches and pitch forks away. The manager was very accommodating and took care of business for me. Than...

Anonymous
Anonymous

So, you've been going there for a while and been happy. You have one bad experience and peace out? Not very loyal. Did you voice your concerns with a manager so they could be ...

#511093
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