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I recently visited my local PetsMart store to have my rather large dog groomed since my regular groomer is on vacation. They did a FANTASIC job - I can't say anything wrong with them. IN FACT I was planning to schedule appointments every month till the end of the year...
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Anonymous
beachbum

one month later and PetSmart has not reached out to me (of course I really didn't expect it - corporate obviously doesn't care about their customers) oh well

4.1
I liked
  • Groomers
I didn't like
  • Check policies
  • Check policy
#1094518
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Petsmart - Dog couldn't walk after grooming session
I took my dog in for grooming. Happy, healthy Yorkie. Went to pick him up from a new groomer there and they handed him to me and I put him in the car and he rolled over on his side and just slept and slept when he came home. Next day when I came home from work and got...
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h.kitchener
h.kitchener

Best get an attorney on this ASAP as now that Petsmart is aware of a problem they may try to tell you they don't keep videos very long and, unfortunately yours is now gone. Th...

I didn't like
  • Injured pet
  • Incompetent groomers
  • Ethics
#1071831
Reply to reviews
October 9, 2017 Dear Sir/Madam: I want to start by asking if this is where I can register a complaint? If not, please direct me to the proper place or to where I can communicate with CEO, David K. Lenhardt I am a long time customer at the subject Petsmart location in...
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#1112850
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Petsmart - Where is all the cat stuff?

Petsmart
#1106080
3.2
Details
The store is carrying less CAT products than ever. Last year they took a whole isle away to dogs. Dogs get over half the store. Why? They keep taking away CAT food products. When i find something my cats like, they discontinue it. Why?
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Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
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Layout of Store
Price Affordability
Product or Service Quality
Style and Design
Value for money
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Petsmart - They quit carrying stuff I like.

Petsmart
#1106070
3.5
Details
Seems that they are not stckong Meow Mix wet cups anymore. Roanoke, VA. The don't carry Good Life, either.
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Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website

Petsmart Grooming

Petsmart
#1115293
1.0
Details
Petsmart grooming is terrible. I have taken my dog to them 5-6 times and each time I had poor customer service. I thought it was just the person I worked with so I would use a different "groomer" or a different Petsmart. Whenever I have taken my dog to groomers (not Petsmart) I have had wonderful experiences. I'm not sure why Petsmart has such rude groomers, but I will never take my dog there again. I tried to give them the benefit of the doubt,...
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Petsmart - Dissatisfied customer at the expense of my dog

Petsmart
#1097422
1.0
Details
Dissatisfied customer at the expense of my dog. Had my dog groomed at Petsmart when I picked him up his nail was gone. No one could tell me how it happen only that it was gone and bleeding. Petsmart claimed that it could have happened before we brought him in or it just could have fallen off.
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Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
Took our purebred Pomeranian into petsmart in the landing in renton,wa for a bath and sanitary cut whichwe paid $56 dollars for. To start with we complained about the rectum area not being cut adequately and one of your technicians said I will cut it shorter for an...
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I didn't like
  • Dog groomong
#1115445
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10/1/2017, Westerly, RI, Pet Smart. Today I brought my Airedale to Pet Smart for a bath and grooming. The results were horrendous!!! I asked for the usual Airedale haircut, which usually entails dematting and brushing out of certain areas, trimming and squaring off of...
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I didn't like
  • Grooming
  • Grooming department customer service
#1108947
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Featured

VA Beach Blvd  PetSmart HOTEL
VA Beach Blvd  PetSmart HOTEL
VA Beach Blvd  PetSmart HOTEL
VA Beach Blvd  PetSmart HOTEL
VA Beach Blvd  PetSmart HOTEL
VA Beach Blvd  PetSmart HOTEL
some employees really do love the pets and do the best they can with the help they are given. The boarded pets are neglected 95% of the time because there is never enough staff to care for the pets that do not have play time/day camp scheduled. The tall atrium rooms...
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3.6
#963509
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I taken my dog there many times . This time the manager said she groom her. She asked me 100 questions when showed up from flea treatments on and on . I said nicely simple groom it schnauzer one i could done it but been busy. Please stop all ? . She got attitude i...
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Ssellars
Ssellars

I blame the manager only her I hope they get enough reports fire her . The store great they hired a lady needs be not working with public . She wants customers mad so loose it...

3.3
#1096235
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I took my 7 month mini schnauzer to the Petsmart in Tyler, Tx Thursday, Sept 28 for grooming. This was his 2nd visit in September for this,. both times I had him groomed and nails grinded. 1st time it was decent but still expensive for what they did. Yesterday his...
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2.1
#1108147
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Okay, Ill be describing 3 experiences at 1Petsmart store in Mansfield, OH because im so beyond fed up with that store and how incompetent their staff is i cant even take it anymore. 1. Went to buy a leopard gecko, i had everything except the heating pad, tank decor,...
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Anonymous
Anonymous

The angelfish in the store are just babies, they will grow very large and absolutely need a 55 gallon tank. It seems you are the incompetent one. Why can people not grasp the ...

1.7
#1104840
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Petsmart - Simply Nourish puppy dry dog food
I placed two bags of this dog meal into a dog food container and upon opening after feeding my fur I saw moths fly out of the container. This is the same type of container I use my cat food and my large dogs food. My puppy has had diarrhea so I am switching dog food....
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4.9
#1085925
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