Not resolved
2 comments

Update by user Sep 04, 2013

Still no concession from PetSmart, not even an apology. I have disputed the charges, but no resolution yet.

Original review posted by user Aug 03, 2013

WARNING!!! DO NOT USE PETSMART PETS HOTEL!!!!!

I boarded my cat for 10 days. My cat has a sensitive stomach, and is prone to constipation, so I brought special food as well as additives, and a vet's note regarding care. When I brought him home he was so constipated I had to take him to the vet. 2 days, and over $700 later, he is still not 100%. Every time I called the "hotel" they claimed he was happy, eating well and using the litter box. When I called after taking the cat to the vet, the supervisor still claimed that there was nothing wrong with the cat while it was there, and it must have been the "stress" of bringing him home that caused the problem!

I will NEVER use PetSmart again, for ANYTHING.

Monetary Loss: $1100.

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Anonymous
Garland, Texas, United States #818469

That's because unless someone stole your card you can't dispute the charges. You received services and paid.

Stress is a common cause of not urinating or defacating. Take some responsibility for your own pet, it doesn't always have to be someone's fault.

debinnyc
New York, New York, United States #711753

Still no joy from PetSmart. Have disputed the charges but no resolution yet.

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