PISSED OFF

PetSmart - PISSED OFF
PetSmart - PISSED OFF
Your groomers gave my dog ring worms. How hard is it to disinfect clippers??????? MY POMERANIAN IS MY BEST FRIEND HOW DARE YOU

User's recommendation: DO NOT GO TO PETSMART.

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ID
#2735233 Review #2735233 is a subjective opinion of poster.
Location
Albany, Georgia

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Verified Reviewer
New Reviewer

Ringworms after grooming

PetSmart - Ringworms after grooming
On July 1st my dog was groomed, he caught ringworm. I'm very upset!!!! I should get a refund, or they can fix it this is crazy

User's recommendation: Make sure they clean their clippers or go somewhere else.

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ID
#2728021 Review #2728021 is a subjective opinion of poster.
Location
Albany, Georgia
Loss
$50
Preferred solution
Let the company propose a solution
New Reviewer

Injured my dog's ears

Petsmart groomer cut my Maltipoo inside the tips of both ears. So bad I had to take her to the vet for treatment/meds. Grooming was okay and she looks fine but still has large 5/8" x 1/4" scabs in both ears that bother her quite a bit. Vet says they will eventually heal okay. Has been over a week and they still look bad. No more Petsmart grooming!

User's recommendation: Petsmart grooming in North Little Rock should be avoided.

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ID
#2712824 Review #2712824 is a subjective opinion of poster.
Location
North Little Rock, Arkansas
Service
Petsmart Dog Grooming Service
Pros
  • Location
  • Drop-off service
Cons
  • Treated rudely by one of the groomers
  • Dogs ears were badly cut requiring vet visit
Loss
$141
Preferred solution
Let the company propose a solution

Finally had enough

Returns A Nightmare, ordered a food I ordered previously had no problem getting it this order said "do not deliver in your area!" they still charged me for the food, now i must go through the nightmare process of returns this order is my last! i copied coupon didn't apply to my cost just totally bad website/company/

User's recommendation: Go anywhere else But Petsmart.

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ID
#2709922 Review #2709922 is a subjective opinion of poster.
Location
Halifax, Nova Scotia
New Reviewer

Groomer Katelyn was rude disrespectful

On July 14, 2021, at 12 noon at store number 0276 Chapel Hill Rd Douglasville Ga 30135. The groomer Katelyn was disrespectful towards me and my pet. This is the second time staff have spoken to me unprofessionally. She even slam appointment papers on the counter at the location and just was being very rude.

User's recommendation: Please do not bring pet here they mistreat pets.

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ID
#2683067 Review #2683067 is a subjective opinion of poster.
Location
Douglasville, Georgia
Pros
  • Being able to voice my opinion hoping that it helps other people
Cons
  • Customer service
  • Dog groomong
Preferred solution
To re hire new staff there are too many complaint against the current staff. Katelyn need to be terminated she was speaking to me in a very rude unprofessional manner and my pet was harm there .
New Reviewer

Regular customer for at least 3 yrs and very, very unhappy with the grooming service mgr, for Jul. 8, 22021y

ad an appointment for dog to be groomed. Live about 7 min. from petsmart. There was about a 20 minute backup up in traffic which made me late. Am disabled and called for them to come to front door for my dog. Manager came out to my car and said beings as how I was late...
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ID
#2672977 Review #2672977 is a subjective opinion of poster.
Location
Jackson, Tennessee
Cons
  • Waste of my time
Preferred solution
Let the company propose a solution

Damaged product

Customer service response was swift and shipped a replacement quickly! I am satisfied with this transaction

User's recommendation: Good customer service.

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ID
#2670170 Review #2670170 is a subjective opinion of poster.
Location
Fulton, Mississippi

VERY BAD TRAINED EMPOLYEE

TODAY ON 6/29/2021 I WENT TO WOODBRIDGE PET SMRT LOOKING FOR FANNCY FEAST SENIOR CHKN PATE CAT FOOD.EMPOYEE [JANICE] WAVED HER HAND IN AIR SAID IF ITS NOT HER E WE DONT HAVE IT, I ASKED HER IF SHE COULD CK ANOTHER OF PET SAMRT TO SEE IN STOCK SHE SAID OUR SYSTEMS ARE OVER 20YRS OLD THERES NO WAY TO CK DO IT ON YOUR OWN NWALKED AWAY WALKED LADY

User's recommendation: JANICE SHOULD BE RE TRAINED OR FIRED.

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ID
#2643759 Review #2643759 is a subjective opinion of poster.
Location
Irvington, New Jersey
New Reviewer

Poor Poor customer service & gradually failing quality of work

We had the same groomer for about 7 years and although the grooming wasn't always what we wanted; our dogs were comfortable with her, we didn't complain, we always tipped well. We recently got a call with no explanation, stating our groomer didn't want to work with us anymore.
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ID
#2638422 Review #2638422 is a subjective opinion of poster.
Location
Columbia, Missouri
Cons
  • Poor customer service
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Grooming Issue

Hello. I recently brought my dog to your East Brunswick, NJ location for a grooming. Upon arrival the groomer checked my dog and stated his fur looked fine and didn't have any matting that she could see. About an hour after dropping him off, I received a call that he...
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1 comment
#2026284

This is one side of the story. And they won't miss you as a customer nor notice you're gone.

ID
#2628433 Review #2628433 is a subjective opinion of poster.
Location
East Brunswick, New Jersey
Service
Petsmart Grooming Service
Cons
  • Incompetent groomers
Preferred solution
Let the company propose a solution

I’m astounded at the behavior of MatchDogRescue. A rescue organization who took my dog Wizzard.

PetSmart - I’m astounded at the behavior of MatchDogRescue. A rescue organization who took my dog Wizzard.
*My K9 Wizzard escaped our house late one evening on April 17, 2021 * on May 28th I informed MDR they had my boy Wizzard * I contacted them every which way I could * I never got a response from them But they did send me a message that Wizzard is adopted and no longer in their possession. You sponsor MDR You should be aware of their unethical practices. Do not affiliate with them it tarnishes your brand.

User's recommendation: Pet smart should sponsor only with Rescues that do the right thing full circle..save animals, put them up for adoption and help reunite families when found...

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ID
#2628336 Review #2628336 is a subjective opinion of poster.
New Reviewer

Complaintggroomer in pet salon

Appt was 8 am at 12 pm dog was not even done. Didnt have a haircut. Inexcusable Why not even a phone call. I want answers the groomer was Ashley at the Brandywine town center in Wilm Dela. 19810. I want my $53.00 charge returned. My dog was never in the salon longer than 21/2 hours they said my dog doesnt like the blow dryer, well he still came out of the salon at the other visits within the 21:2 hour time slot. No excuse. Why not call me and tell me your running late and short on help. Im absolutely dismayed and quite upset. There is no excuse to keep a dog 4 hours and not complete a jobsa
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ID
#2627610 Review #2627610 is a subjective opinion of poster.
Service
Petsmart Dog Grooming Service
Pros
  • Used to like taking him there
Loss
$53
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Fish dying

In the past 2 months (not even!!!!) my boyfriend and I have spent over $200 on fish products, tanks, water filters, water filtration stabilization, etc. I am absolutely outraged and disgusted by the fact that in just 2 short months, out of 9 fish we have purchased, 5...
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ID
#2621967 Review #2621967 is a subjective opinion of poster.
Location
Greenlawn, New York
New Reviewer

Outrageous!!!!!!!!!!!!!

45 bucks to clean out doc ears? 45 bucks to cut tree toenails? Instead of removing a solid mass too a BIOPSY??????????????????????? Instead of removing mass?????????? I am not a money tree to fund PETSMART. Never spoke to so called vet. But $49 bucks just to come in abd give credit info. You make me sick. No wonder people abandon their animals. You are one of the main reasons why. I want my money back.

User's recommendation: Do not go.

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ID
#2610559 Review #2610559 is a subjective opinion of poster.
Location
Montgomery, Alabama
Loss
$231
Preferred solution
Full refund
New Reviewer

Terrible customer Service!!!!!

BullshitYour Hylan Blvd hasn't been able to sell any type of live fish for over 6 weeks!!!! What type of business are you guys running especially the blvd store is " BRAND NEW "!!!!! And now I found out that the Forest Avenue store can't sell " live " for over 2 weeks too!!!! BullshitAngry

User's recommendation: A lot of your customers are pissed off and we are taking our business elsewhere!!!!

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ID
#2609544 Review #2609544 is a subjective opinion of poster.
Product
Petsmart Aquarium Fish
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