PetSmart

Had grooming appointments on:

September 26 2023

December 21 2023

February 18 2024

September she was completely matted, a bald shave was necessary and discussed over the phone and in the store. This was ok with me.

December we discussed her haircut in store.

To not cut off too much hair just trim and clean her face and paws up. Her haircut was beautiful they did a wonderful job, she smelled good and seemed very happy...(This showed it takes 4 months for her hair to grow back)

February we discussed to do her haircut exactly the same as the last visit which was in December. When they brought my dog out she was shaved down completely no hair on her body and looked horrible.

When I asked what happened they admitted only once that her notes weren't updated. Since they failed to update her notes, the only notes they had was from the bald shave in September.

Why weren't her notes updated from such a dramatic cut and why wasn't it discussed via phone call before the shaving started?

Pictures available but not attached.

She's just a small dog and her hair kept her warm. The rest of that day she was shivering cold and appeared still very itchy as if she didn't have a bath and was irritated. Now she will need sweaters and things to keep her warm since it's still winter.

They also kept trying to make me at fault by repeatedly asking me if I had more than one account which I didn't appreciate.

I always give the same phone number each time...No one apologized for the error of not keeping her notes updated and the manager offered nothing to reconcile the issue. I'm super disappointed.

I reaching out to you because I'm concern about how my dog's hair cut. I wanted her to get a poodle cut with fluffy hair on the top, but not too long.

Instead of what I asked for and after talking with several people from the shops' location, was complete misunderstood, and instead my golden doodle, got a scissor cut that was uneven especially around the paws and snout.

I was completely upset. T called to speak to the Manager and was issued a refund, but I wanted to reach out to you to make you aware of the incompetence, lack of adequate training, and shortness of staff, which is a recipe for disaster.

Hello, i had an incident with grooming at store #287 where i received a phone call from a private number and it was my groomer Tyajanee P who stated she had a difficult time with my dogs legs. That he was trying to bite her however my dog is a trained service animal and hes been in situations where he should bite and he has NEVER nor would he ever.

I paid the extra 10$ and called my best friend who is an attorney because after i received this voicemail i immediately thought she must have injured my dog. Upon arrival i was having a panic attack and did not want to discuss it however i had already left a review that the manager Ashley and Tyajanee confronted me about. Ty proceeded to follow me out the groomers door and followed me outside then spoke to assistant manager before waiting outside when i had told assistant manager she specifically said "no im going to handle this stupid *** *** The assistant manager told me michael matthie will call me tomorrow however id like corporate to know about this situation. I had to ask assistant manager to escort me to my car and have Ty go to the salon because she was still waiting for me outside while i was crying to the assistant manager about being threatened and the situation with my dog.

Petsmart is the one where i took my training classes with while Dakota was a puppy in 2019 in North Dakota. He also was groomed multiple years in TX as well as Cumberland location in GA.

I was never charged a special handling fee and as i said this dog received all the pets smart training in addition to being privately trained as a support animal and he would never ever bite which is why i immediately panicked when i received the groomers phone call. I have no idea how this escalated to me fearing my life but id really like this incident to be taken seriously.

Please review footage of my dog being groomed on March 4 at 1:30 pm along with incident with employee as I was exiting groomers

I went into the Superior, CO Petsmart store because they had BOGO signs for treats/toys advertised in the windows that said BOGO in really big letters regarding pet toys or treats.

They REGULARLY offer buy three get one free which is not a BOGO... It is a B3GO.

It did say on the sign outside in small letters "check the details in the store." BOGO means "buy one get one free" .

Not buy THREE get one free...

This is a very shady business practice that amounts to "Bait and Switch" Even the manager, as he was saying that those are the signs he was sent... I could tell... didn't even agree with what the heck was coming out of his mouth (and probably felt stupid saying it) because it was not really the truth, regardless of what the "details" claim.

This is really lame. It's like Subway trying to charge extra for the bacon on a "turkey bacon" hoagie when that it the label they put on the sandwich.

If you are going to do a BOGO, then don't lie to customers with your signs just to get them in the store.

And it is lying, and trying to slip out of it on a technicality.

I am 65 yrs old. I damn well know what BOGO means; I worked in retail stores.

And while I'm addressing this... Can you really afford the whole $2.50 that you'll give me for spending hundreds of dollars at your store for being a "valued" customer? Gee Thanks.

The treats are $14.99 a bag, and I don't get a break unless I buy 3 of them ($45) for an alleged BOGO that really isn't one.

I am not happy with this crap.

It IS technically lying to customers. It is a racket.

MY dog passed away Dec 30 in my arms I took her to pet smart( been going since she was 3 months old now 11 years) for assistance on how to handle this. The doctor can out and announce she had passed , I knew that.

A pet smart associate at the hospital and I was in a room and options were explained. I asked she be cremated and scattered, I was then told that I would her form the crematory and I also asked for the paw prints when asked if i wants.

Almost 2 weeks called from pet smart about renewing wellness Plan Really? She passed! Went in to Pet smart Summerville( Azalea)and was 1/11/2023 the name Paws, Whiskers, to my surprise location is in NC.

I should have been told that. She was cremated 1/09/2023 with other animals ( no you cremate people together with others)tape and no paw print as told be Pet Smart. I cannot paw prints and PET SMART cannot console me in any way I am devastated...

which means nothing the bottom line make money NEVER again will I set foot in PET SMART I am beyond upset and nothing they can do to console me. I cannot get a copy of my pet paw prints I am sooo n tears

I was really mistreated at the PetSmart at voice of America in west chester ohio. The lady and I qoute I asked her who was the manager she said me.

Anyway you could tell she did not want to run the register when I came in. Shirty attitude I go through to return my item and states without a receipt we will not return this. I showed her on the back of the receipt where even if you dont have a receipt you get in store credit which I wanted anyway. I was returning a bird cage I had the original box and cleaned the birdcage up before I tried to return it.

If you dont have manager skills you should not be a manager. I went to another PetSmart and no issue no argument returned quietly and I will say the PetSmart on mason Montgomery road rocks and Kelly the manager is awesome

If Petsmart has to use co's outside of their employment, then they need to AT LEAST GET PEOPLE WHO SPEAK/READ ENGLISH! The delivery person not only couldn't speak a word of English NOR understand it, when he pulled up at the wrong house END of our street and started to UNLOAD while my husband is on phone telling him he is unloading at WRONG HOUSE!

I had to go out, walk to the end of the street and DIRECT him with hand gestures to turn around and have him FOLLOW me to MY HOUSE to deliver! How INSANE IS THAT ...the guy can't even MATCH the house number on his paper to the NUMBER CLEARLY PRINTED ON MY MAILBOX!? Then "I" had to walk back and forth to street to grab each of the 25 lb bags of litter from him (FIVE BAGS) because he wasn't bringing it to the door like he is supposed to. I am a Senior mid 60s and hauling FIVE 25lb bags even a short distance isn't easy for me.

Also, why the heck are we tipping PETSMART'S RECOMMENDED $7+ tip to someone who can't even do his job!?

HIRE PEOPLE WHO UNDERSTAND ENGLISH AND CAN READ FRIGGING STREET ADDRESSES!...how did this guy even pass a driving test if he can't read NUMBERS for God sake! NEVER AGAIN DOING DELIVERY THRU PETSMART!!!