I have been taking my dog to the grooming center here for 3 years and have never had a problem. On 12/2 I brought my dog in at 7am to be groomed. I NEVER received a phone call that he was done, much less a call that he was "hard to handle.' When I came to pick him up...Read more
I thought I was seeing things. I've never heard of worms in dog food. EVER. But I found one yesterday- again I thought I was seeing things. I used clear packaging tape and sealed the bag up, squeezing all the air out. Tonight, I opened it. And yes, a couple worms were...Read more
At a pet store, you know that the animals are not being treated amazingly but PetSmart is horrendous. Several of the Guinea Pigs had eye problems and were lethargic, the chameleon had a dry cage when the humidity should always be pretty high and the cats were fighting,...Read more
I didn't like
- Animal abuse
Petsmart - Where is all the cat stuff?
The store is carrying less CAT products than ever. Last year they took a whole isle away to dogs. Dogs get over half the store. Why? They keep taking away CAT food products. When i find something my cats like, they discontinue it. Why?
Petsmart - They quit carrying stuff I like.
Seems that they are not stckong Meow Mix wet cups anymore. Roanoke, VA. The don't carry Good Life, either.
Petsmart - Dog groomers
Manager rude don't care about your pets. Unfriendly from start to finish. Won't take my dog there ever again. Come on people don't pay for less than optimal service. Go support local businesses in agusta and go to private groomer. Not one person cares about the job they do. Just another dog in the line.
Petsmart - Bad servics
Very disturbed will not be back I witnessed a dog falling off the grooming table and hanging by his neck and nobody assisted him
I had the exact same thing happened to me this Friday! I placed an online order for a large amount of kitty litter, cat food and dog biscuits. I thought this would help the store out by avoiding the pickup during the morning rush. The slap in the face was that I was at...Read more
We took our puppy to their pet hotel over the Thanksgiving holiday, when we picked our puppy up he smelled like pee he also was unable to bark when he tried because he was hoarse. That tells me that he was neglected and not given the proper care as promised. He also...Read more
I purchased the BOGO dog foods an as given all sorts of excuses. The manager told me that in order to receive the free one I had to click on 2, which makes no sense because will be charges double. I paid or 3 and only got one case and given the excuse that as given...Read more
Shopped their Black Friday online ad for Tidy cat litter paid through my Pay Pal account . I ordered three of the thirty-five pound liter, got my confirmation number and waited for the email to pick them up. Well no email ever came then today I get the email that part...Read more
I didn't like
- That my online order was canceled
I like shopping at PetSmart so I decided to order Tidy Cat early online from the 2017 Black Friday ad to save time looking for a cart and/or waiting in very long lines dragging buckets of to & from the register. BIG MISTAKE!! I received a confirmation for my order that...Read more
- Black friday pricing
I didn't like
- Customer service
Deena I. 0 friends 1 review 9/15/2017 I never write reviews but this one was pretty serious. I dropped off my little dog a few weeks ago for grooming. Just a bath that took 3 hours. The staff forgot to latch his cage and my dog jumped out of the highest cage. The...Read more
Took my dog to the Johnson ferry location. The girl said my dog was afraid of the dryer. She has been going to other local ps grooming for several years. Never heard this. Anyway. I got a semi wet dog. Went home and used the blow dryer to dry her. I do not believe that...Read more
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