Took our purebred Pomeranian into petsmart in the landing in renton,wa for a bath and sanitary cut whichwe paid $56 dollars for. To start with we complained about the rectum area not being cut adequately and one of your technicians said I will cut it shorter for an...Read more
I didn't like
- Dog groomong
Petsmart grooming is terrible. I have taken my dog to them 5-6 times and each time I had poor customer service. I thought it was just the person I worked with so I would use a different "groomer" or a different Petsmart. Whenever I have taken my dog to groomers (not...Read more
October 9, 2017 Dear Sir/Madam: I want to start by asking if this is where I can register a complaint? If not, please direct me to the proper place or to where I can communicate with CEO, David K. Lenhardt I am a long time customer at the subject Petsmart location in...Read more
Petsmart - Where is all the cat stuff?
The store is carrying less CAT products than ever. Last year they took a whole isle away to dogs. Dogs get over half the store. Why? They keep taking away CAT food products. When i find something my cats like, they discontinue it. Why?
Petsmart - They quit carrying stuff I like.
Seems that they are not stckong Meow Mix wet cups anymore. Roanoke, VA. The don't carry Good Life, either.
Petsmart - Dog groomers
Manager rude don't care about your pets. Unfriendly from start to finish. Won't take my dog there ever again. Come on people don't pay for less than optimal service. Go support local businesses in agusta and go to private groomer. Not one person cares about the job they do. Just another dog in the line.
Petsmart - Bad servics
Very disturbed will not be back I witnessed a dog falling off the grooming table and hanging by his neck and nobody assisted him
I'm surprised this chain stays in business. I needed to purchase some organix kibble for my dog since chewy.com was temporarily out of stock. I felt like I had been robbed. I paid $24 for 4 pounds of food. I will stick to chewy from now on. Also the customer service at...Read more
10/1/2017, Westerly, RI, Pet Smart. Today I brought my Airedale to Pet Smart for a bath and grooming. The results were horrendous!!! I asked for the usual Airedale haircut, which usually entails dematting and brushing out of certain areas, trimming and squaring off of...Read more
I didn't like
- Grooming department customer service
I took my 7 month mini schnauzer to the Petsmart in Tyler, Tx Thursday, Sept 28 for grooming. This was his 2nd visit in September for this,. both times I had him groomed and nails grinded. 1st time it was decent but still expensive for what they did. Yesterday his...Read more
Awful experience and terrible customer service. DO NOT order anything online to be picked up in this store. If you elect to not pick up the item they go ahead and charge your card illegally! The "Manager" will not refund your card! When I called "customer service" I...Read more
On Sept. 24 i was in the North Myrtle Beach Petsmart and had to wait a long time in line because of employees talking to cashier and the store did not have any bags. I bought $38.00 worth of small cans of cat food and had to carry all of them out in my arms. After i...Read more
I didn't like
- Customer service
Okay, Ill be describing 3 experiences at 1Petsmart store in Mansfield, OH because im so beyond fed up with that store and how incompetent their staff is i cant even take it anymore. 1. Went to buy a leopard gecko, i had everything except the heating pad, tank decor,...Read more
I just want to Thank Amanda in the grooming salon for doing such a great job with my sweet Daisy. It was the fastest and best hair cut she has recieved from your shop. I will be requesting Amanda from now on. Thank you again Amanda you are amazing.Read more
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