PetSmart - Lost my business
I had appt for my 4 month old puppy at 5 pm. When I dropped her off I told 2 employees that she had a training class at 6.
I went to pick her up at 6 and was told 'she was next'. WHAT? my puppy had been in the back in a cage for an hour for NO REASON. I am furious.
How can you schedule an appt for 5 o'clock and be told when we got there at 6 that it would be another hour .. TWO HOURS FOR A PUPPY BATH. Besides all that the place was nasty.
We have been purchasing our pet supplies from Loganville Pet smart for years. After next Tuesday, which is our puppies last training session (thats a joke too) we will not go back.
Reason of review: Poor customer service.
Location: Loganville, Georgia
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