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petsmart ALWAYS has bad service..esp in Orlando. or probably anywhere...everytime I go and try to get advice, help or feedback it's rude people working there...I really hate shopping there...it should be a good experience but it rarely is...the employees are nasty and rude. I tried to get advice on fish tanks and their incompetent lazy employees give you the wrong advice always...it was my first fish tank and the *** male had me get six fish without giving me the right advice...as a result some fish died right away. when I took the fish back theyre like oh we can get you new fish or a refund..the fish were a dollar, so no I don't want new fish or a refund.. I want good advice.. there was one guy who gave good advice but he worked in grooming...he's the only one who knew anything about anything...the rest are incompetent jerks and idiots...

the rude *** female who put the tank in my car, actually dented my car...she did it out of carelessness...when she hit the car she said "oh nothing happened." then I showed her the dent...or she said "your tank is fine." ok b*tch...the tank is ok but the car isn't...she was already rude half the time..they always are...everytime I go there I feel like the rude jerks are kind of over my shoulder watching...as if who knows what... the customers too are usually rude there...its these snooty pet owners who think theyre better than others..not sure why but theyre usually rude or annoying...

several times ive tried to ask questions to the idiots that work there and they seemed to not want to answer them or try to give me bad answers to not help..petsmart sucks...

Location: Orlando, Florida

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Guest

You probably shouldn't get your fish advice from a petsmart employee, lol.

Guest

Rude customer says customers are rude? It's the twilight zone. Shut up and go to petco

Guest

Not the same experience here in Toronto. If they are all rude than it is management that is poor.

Speak to head office about your experience. The car think is an isolated incident but if you find they are always rude head office will conduct an investigation.

Webb Nup

PETSMART

When buying from a chain store most of the time the folks who work there get paid the lowest possible wages allowed by law. So basically you get what you pay for, Wall Street wants profit they donโ€™t give a rats a...

how that happens.

The prices may be a bit lower than the mom and pop store but the service takes a nose dive. So go in there with your goals low for service and life will be better.

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