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I recently took my Great Pyrennes, Jake, to my local Petsmart Groomer. I did so reluctantly only because we have moved 100 miles from my regular groomer.

I did used Petsmart in the past before finding my regular groomer and the results varied widely depending on the groomer. JJ is a big boy at 110 pounds and growing and he can be very stubborn. About 15 minutes after leaving him, I received a phone call telling me that they couldn't do a thing with JJ, that he was fighting them and someone was going to get hurt. When I got back to the store, JJ was a nervous wreck.

I then made an appointment with my previous groomer and explained the situation. She told me to bring JJ in. The results were absolutely beautiful. The groomer told me that JJ did wonderfully, that he only needed a little special attention.

JJ looked good, smelled good and did not want to leave. Also, the bill was $10.00 less than the bill from Petsmart would have been.From now on, I am just going to make a list of appointments for the same day and make the drive with the entire Muttley Crew.

It is well worth it to know that I am dealing with a professional who knows how to handle dogs and loves them as much as I do.

Location: Sealy, Texas

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Taurannosaurus

So you put your dog into a new situation that he's never been in before and is terrified to the point where it is a danger to the groomers and still expect them to work a miracle? It has nothing to do with handling.

Your dog behaves at the other salon because he has been there before. Your dog will project the energy you put out. You already didnt want to be there and JJ sensed it. When you walk confidently into the other salon JJ will be confident.

The groomers were totally within their right to refuse your service a large powerful dog can seriously injure someone. I had a dog just like this break my tailbone.

But good for you for finding a groomer you trust and remaining loyal to her.

Guest

I purchased a product from Petsmart called "whisker city" it says on label "deters your cat from scratching furniture, drapes and carpet". My cat just recently started scratching our new area rug.

When I sprayed on the "whisker city", it literally ATTRACTED him to scratch more. The more I spray that area, the more it seems to attract him to scratch.....this product clearly does not work. It says on the bottle if you are not satisfied to call the number, which i did. They answered the phone "petsmart" so this clearly is a product that PetSmart recommends if not makes.

I explained the situation and she said her manager said "it only works with some cats",,,,,where does it say that on the bottle? then she said "well maybe the product expired? where does it say that if product is not used within a time frame that it will expired on a specific date?,,,,,,,,,, why do they ask for you to call if not satisfied with the product but do nothing about it?

..........I will be shopping at Pet Etc...or other pet stores in the future.

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