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  • Customers like
    • Selection3
    • Blue buffalo2
    • Used to like taking him there1
  • Customers don't like
    • Customer service19
    • Management9
    • Managers or costumer service9

  • 2 days ago
  • Products
  • Phoenix, Arizona
  • Petsmart Vet Service
  • 10
  • REVIEW RATING 4/5

everything is from china !!!!!! Beware of foods treats and toys from china !!!! many dogs die from poisoned / contaminated food and treats .. and to have such a bad vet in all of your stores says a lot about your stores !!! The vet they have all the stores is horrible They will rip your bank account off !!! do not get under contract with banfield!!you can find a much better vet that is cheaper... Read more

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  • Jul 24
  • Pet Stores
  • Largo, Florida
  • Petsmart Dog Grooming Services
  • 62
  • REVIEW RATING 4/5

I called to make an appointment for my toy poodle and was told that my dog should be scheduled for a week day and not a weekend because he gave them a hard time when cleaning his face and tail and Saturdays are their busiest days. I have never heard that he had given them a problem as they do give out a silly report card when you pick your dog up. I had her repeat what she just said so that my... Read more

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  • Jul 22
  • Animal Services
  • Cleveland, Ohio
  • Petsmart Grooming Services
  • 53
  • REVIEW RATING 4/5

I said it was documented in her records what happen and that I was told because of his age (15 years) that I should not put her through that. When I joined Benfield I supplied this information and THEY SAID NOTHING ABOUT the policy. Also, when I picked Jake up I was charged only $40.00 so I asked the person who groomed Jake WHY and she said because he was a small dog. For at lease 3 years I... Read more

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  • From mobile
  • Petsmart
  • Jul 22
  • by anonymous
  • #670043

Horrible service. TWICE i booked my dog for an overnight stay and when i got there he apparently was not reserved in the system!!! First time it happened i was livid as i was leaving town that morning but now a second time it happened and I can not see how they can have such horrible service for a company of their size. Add comment

  • Jul 20
  • Pet Stores
  • Brooklyn, New York
  • Petsmart Grooming Salon
  • 62
  • REVIEW RATING 3/5

On july 13th, brought my yorke poo to get groomed at petsmart in canarsie. First of all, when i called she told me she had no available spot then told me to hold. After waiting for 5 mins she told me that i could bring the dog someone didnt show. She told me 2-4 hours and they will call me when she's done. 4 hours rolled by, my baby wasnt done. And when i saw her, she totally cut her way... Read more

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  • Jul 19
  • Pet Stores
  • Garden Grove, California
  • Hamster
  • 27
  • REVIEW RATING 3/5

I bought my hamster 6 days ago. The first 24 hours I let her in her cage and let her get used to it. The next 24 hours i sat next to her cage and talk to her so she would get use to my presence and voice. On the third day i noticed her cage smelled really bad so I began to pet her slowly and gain her trust so i could transfer her to another cage for the time being while I changed her bedding. On... Read more

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  • From mobile
  • Petsmart
  • Jul 19
  • by anonymous
  • #668420

When it says puppy package through 5 months, to me it means all the way up to six months. The manager would not give me that package and i was told they only recieve this package up to five months. I am missing something? Add comment

  • Jul 18
  • Animal Services
  • Houston, Texas
  • Petsmart Petshotel
  • 47
  • REVIEW RATING 4/5

My dog stay at pet hotel I took my dog a bath to b clean I was going out of town so I payed for my dog to b at petsmart hotel while I was out of town I choose Tomball area the worst I could of done my dog got invested in fleas he was dehydrated I only left him for two nights the worst place I don't recommend taking your pet their pluse my dog fur had *** on his back as while when I brought him in... Read more

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  • Jul 17
  • Pet Stores
  • Cincinnati, Ohio
  • Petsmart Aquarium Water Care
  • 40
  • REVIEW RATING 4/5

Thanks Petsmart! Had our aquarium water tested did a 50% water change as we were told to and half our fish have died in less than a week! I guess you need to better train your associates. All we get in conflicting information any time we go in there and associates always recommend higher priced fish. We either get interrogated about or tank and upsold or someone who asks us nothing about the... Read more

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  • Jul 17
  • Animal Services
  • Beaverton, Oregon
  • Petsmart Dog Grooming Services
  • 3
  • 3
  • 165
  • REVIEW RATING 5/5
Petsmart - Groomer cut off my Papillions Ear fringe
1 of 2

Groomer said they knew how to groom a Papillion. I verified when I made the appointment, and twice when I dropped him off. The groomer even sounded upset that I would dare to ask if they knew how to do their job. They DON'T. When I picked up my Papillion, they had cut off all his butterfly fringe. I've looked on line - that doesn't grow back. Store manager said sorry and that is sad. He... Read more

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