PetSmart Complaints and Reviews

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PetSmart
Main address: 19601 North 27th Avenue 85027 Phoenix AZ
888-839-9638, (623) 580-6100 (800) 738-1385, , http://help.petsmart.com/store-help/
  • 359+5 mobile complaints
  • $100K claimed losses
  • $277 average
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  • 1 hour ago
  • Pet Medicine
  • Banfield Pet Hospital

My Border Collie had dislocated his hip, and Banfield advised a closed reduction procedure ( pop the hip back together again ) but intentionally neglected to mention that the procedure had only a 10-20% success rate. so as can be expected the dogs' hip has popped back out, and now is having a FHO surgery done to correct the problem. if we had known the odds of success were so low we would have... Read more

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  • 1 day ago
  • Pet Stores
  • Modesto, California
  • Bad Customer Service
  • 1
  • 4

i went in to petsmart (the Modesto location) their staff was not attentive to answer my questions. Wendy the cashier had a crappy attiude and gave me a dirty look and the other employee, Kristi was rude, didn't smile nor did she ask if I needed help with anything. she just parented I my friend wasn't there so after this i will not be shopping back there again. the manager didn't seem to like... Read more

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  • 2 days ago
  • Pet Stores
  • Broken Pet Stairs Replacement
  • 1

Well I went on Petsmart.com to look for a set of pet stairs for my 13 year old Lab. I found a set that was rated for his weight 85# and they looked good in the description, so I bought them. It took 9 days to arrive after the ad said 5-6. and it arrive in a pristine condition box but the stairs were broken. I took photos of the damage and called Petsmart. The customer service guy was pleasant and... Read more

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PetSmarton Dysart Road worst experience ever with veterinarian the doctor was very rude unprofessional they never have time for appointments they're not fully staff never answer your questions always trying to sell something but I have a wellness program but they're always ready to take their money

  • Jul 21
  • Pet Stores
  • Louisville, Kentucky
  • Working Conditions
  • 6

Breaks are late if they are given at all. But it's funny how the managers get their one hour lunch breaks on time everyday after sitting on their *** all day in a cool office. It's hot as *** in the playrooms. They have taken away our right to have water to drink in the playrooms. Even the dogs get water. It's like working in a sweat lodge. They will not fix the air. It's an unhealthy environment... Read more

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Pathetic. Breaks are never given on time or at all. It's hot as *** in the hotel and they will not allow us to drink water. Even the dogs get water! The managers sit on their *** In the air conditioned office.

  • Jul 19
  • Animal Services
  • Wesley Chapel, North Carolina
  • Dog Grooming
  • 8

I took my dog to your grooming dept. on 7/14/2014 to your Wesley Chapel Store in NC. Lulu has never had such a bad cut ever. I am a regular customer, not any more. She has some matting at her ear and I assumed they would comb it out, big mistake on my part. They shaved her top knot down instead of combing her out first. I would have done it my self if I would have know. They are also asked... Read more

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  • Jul 19
  • Animal Services
  • Dog Haircut
  • 1
  • 13

We took our 15 month old Havenese in to the PetSmart in Canton, GA for a grooming because they had an opening, and our regular groomer didn't. Barely 1 hour later, the groomer complained that our pet was throwing up and not adapting well to the grooming. She said she'd try again later, and barely another hour went by when she called again saying that our dog was throwing up again and that we... Read more

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  • Jul 17
  • Pet Stores
  • Los Angeles, California
  • Pet Hotel Reservation
  • 16

over the weekend i made a reservation from over 2 weeks ago for Pet hotel, i always go to the canoga park location but they were full for the long weekend! so i called this location after being on the phone with them for 30 min. adding this & that extras, so i was set for my reservation, the day of my trip i go to drop off my dog they say we don't see any reservations of course after making... Read more

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  • Jul 16
  • Pet Accessories
  • Amarillo, Texas
  • Bad Customer Service
  • 1
  • 14

Petsmart has always done the best job with my dog for her grooming. The last time I took her, I was ask to bring her back when they were not busy, because she is rather vocal, and full of energy. she is a precious pup, does not ***, and loves everyone. I thought groomers were supposed to be able to adapt to that. I spend approximately 720.00 per year just on grooming, not counting all of the... Read more

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