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  • Customers like
    • Selection3
    • Blue buffalo2
    • Used to like taking him there1
  • Customers don't like
    • Customer service19
    • Management10
    • Managers or costumer service9

  • 2 days ago
  • Pet Stores
  • Loganville, Georgia
  • Groomers
  • 30
  • REVIEW RATING 3/5

I had appt for my 4 month old puppy at 5 pm. When I dropped her off I told 2 employees that she had a training class at 6. I went to pick her up at 6 and was told 'she was next'. WHAT? my puppy had been in the back in a cage for an hour for NO REASON. I am furious. How can you schedule an appt for 5 o'clock and be told when we got there at 6 that it would be another hour .. TWO HOURS FOR A PUPPY... Read more

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  • Aug 31
  • Pet Stores
  • San Bernardino, California
  • Grooming Salon
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

My mother and I have been taking our Yorkie to this PetSmart for grooming for about four years now.Normally, Rainbow or Erica takes very great care of my dog. They are sweet and accommodating which is what kept us coming back. But, last Sunday will be the last time PetSmart gets our business by us and our dog. We were about a few minutes late to the appointment, and apologized to the groomers.... Read more

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  • From mobile
  • Petsmart
  • Aug 31
  • by anonymous
  • #691878

Mine is dog food petsmart is not top quality to sell dog food i quit going two years ago until their is not a petco here now i shop online for all my pet needs no a groomer from petsmart is a qualified groomer they just need money and jobs Add comment

  • Aug 27
  • Pet Stores
  • Golden Valley, Arizona
  • Purina Beyond Dry Dog Food
  • 22
  • REVIEW RATING 4/5

Today I placed an online order, and paid via paypal. I was planning to pick it up tomorrow at the Kingman, AZ store. I made copies of receipt, etc. Thank goodness, I just happened to check my email, and found they had cancelled my order... a simple, 'your order has been cancelled. We are sorry for any inconvenience.' No explanation. Nothing. I was stunned!! Yes, they did return money to my paypal... Read more

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  • Aug 26
  • Pet Stores
  • Staten Island, New York
  • Groomers
  • 1
  • 1
  • 47
  • REVIEW RATING 4/5

I dropped my dog off for grooming at 5pm. I waited around the store to see how they would treat my dog. Finally around 8 pm they brought my dog out for grooming. My dog was left in cage until 8pm with no food or water. I watched through the glass window as they groomed my dog. The groomer was very aggressive with my dog. I watched in horror as they yanked and pull my dogs hair and paws. They... Read more

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  • Aug 24
  • Pet Stores
  • Alabaster, Alabama
  • Sanctuary Animal Rescue Volunteer
  • 99
  • REVIEW RATING 5/5
Resuce groups at Petsmart in Alabaster Al
1 of 3

This person is very unstable and is allowed to set up at the entrance at Petsmart. He is full of hate and I worry one day he will do something crazy. My self, my dogs and my kids no longer go to the Alabaster Petsmart. I am Asian and worry about his racist comments. I wish the managers would do something. I can not walk in the store with out seeing him. The rescue looks like they do not care... Read more

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  • Aug 23
  • Pet Stores
  • Cinco Ranch, Texas
  • Petsmart Staff
  • 3
  • 3
  • 50
  • REVIEW RATING 4/5

Today August 23 my dog got hit by a car. But was still alive. It happened right infront of the store. So it was 6:05. Of couse im screaming and crying. But i went and asked a man who work at pet smart to help me. He told me "we close at 6. We can no longer help you today". My puppy of 12weeks was dying. He told me no. I had to sit there and hold my dog while she was gasping for air. The man just... Read more

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  • Aug 22
  • Animal Services
  • Austin, Texas
  • Petsmart Dog Grooming Services
  • 38
  • REVIEW RATING 4/5

The PetSmart groomer ripped the hair out of a Schnauzer dogs face with a comb on purpose and looked at me like "so what?" The poor dog tried to *** her. The groomer used the comb and did it again. The manager seemed unconcerned when I calmly reported it to him. I groom my dog, so I know how it is properly done. I suggested to him she needed more training to remove matted hair without injuring the... Read more

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  • Aug 22
  • Pet Stores
  • Katy, Texas
  • Petsmart Dog Grooming Services
  • 20
  • REVIEW RATING 4/5

I took my Labrador to be shaved yesterday and picked him up last night and it's the most uneven galvanized haircut I've ever seen and it cost over $80 I don't understand how they can get away with this its she's butcher juice you would think just the sheer cut with the easy - without any special trims...just shearing them. But they did a butcher job with no reguard to care. There are gouges down... Read more

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  • Aug 22
  • Pet Stores
  • Toronto, Ontario
  • Petsmart Petshotel
  • 20
  • REVIEW RATING 4/5

Big Shout out to West Scarborough Petshotel in Canada for wasting my Saturday morning. I had a reservation to drop my Pet off for Day Camp only to be told that they had no room when I arrived at my scheduled time. Really ? I was told that when I call to make a reservation I speak to someone in Arizona and they don't know how many dogs are in day camp. Really ? I should have known my experience... Read more

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