Petsmart Complaints and Reviews

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Petsmart
Main address: 19601 North 27th Avenue 85027 Phoenix AZ
888-839-9638, (623) 580-6100 (800) 738-1385, , http://help.petsmart.com/store-help/
  • 413+11 mobile complaints
  • $1.1M claimed losses
  • $2.6K average
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  • 13 hours ago
  • Animal Services
  • 16

We took our dog for grooming and they killed her. We dropped her off in the morning and about 1 hour later we received a call that they accidentally nipped her. They said they would bring her to banfield to make sure she was ok and we agreed. We were on the road to pickup our Granddaughter so she and the dog can be at a Halloween parade. We were 70 miles away when we got a call that we needed... Read more

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  • From mobile
  • Petsmart
  • 1 day ago
  • by anonymous
  • #549843

This pet smart has tacky unprofessional people here. Never buy fish from these jerks. They think they know a lot but there are dead fish everywhere in there tanks. I bought fish and plants , they died and they where rude and confortational about me returning them . I won't shop at this crapy store again. Add comment

     

  • 1 day ago
  • Pet Stores
  • Fish Tank
  • 6

I had gotten plants for pet smart and they had a few snails on them. We asked if they were ok in a fish tank, and they said yes their great, they clean the tank for you. We brought them home and put them in the biggest fish tank we had and at first we didnt see them for months. Then one day we saw a few and a week later our tank was infested and there were so many they killed more than half of... Read more

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  • 2 days ago
  • Ex Employees
  • Buffalo, New York
  • Poor Pet Treatment
  • 16

I worked here as a bather I saw the animals treated so badly I quit after a month. I actually love dogs I already had a job I got this job because I thought it would be fun and I would make some extra money doing something I love. Not the case. I would never in a million years bring my dog here, never advise someone else too either. They treat your dog like absolute *** they do not care about... Read more

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  • Oct 21
  • Pet Stores
  • Cleveland, Ohio
  • Sifting Litter Box
  • 9

I bought the Martha Stewart sifting litter box from petsmart and it is the worst invention in the world!! Should be taken off the shelf for false advertisement! Instead of being easier than a traditional litter box with a scoop it is so much more difficult. I eventually just had to throw the sifter out because it was clogged with urine and kitty litter everytime my cat went to the bathroom! The... Read more

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  • From mobile
  • Petsmart
  • Oct 16
  • by anonymous
  • #547005

Bought two dwarf hamsters in same litter..one killed the other a year later they seemed to get along for a year..what happened Add comment

     

  • Oct 15
  • Pet Stores
  • Utica, Michigan
  • Pet Grooming
  • 2
  • 2
  • 45

Had my Teddy Bear groomed. They shaved her so close, she got razer burns. Her one ear and her rear were a complete mess from them. The tried to turn it around on me. Nothing like being treated like I did something wrong. Will NOT go back. My dog is completely traumatized! Read more

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  • Oct 14
  • Pet Stores
  • Ball Python Snake
  • 8
  • 8
  • 184

i bought a beautifull ball python baby from petsmart for my wife we decided to name it vine my wife and i held the snake for a while spent 200 dollars on the snake and the entire cage setup. we got her home set up her tank put her in it she was fine and active. i got her out 2 more times that night and again she was fine and active. the next day wich is today that i'm writing this 10/14/2014 our... Read more

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  • Oct 08
  • Animal Services
  • Dog Injection
  • 80

I at Petsmart with the Benefield ...We have 2 papillon's, were told by our vet in our other home to never ever have a shot that cause our dog to swell up & had to be rushed in kept overnight. Went to Petsmart "nurse" told me I had to talk to Vet because they always give those shots..I told her NO..instead she said the Vet will be in with you in a minute ..Sure enough the Vet came said she... Read more

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  • Oct 07
  • Animal Services
  • La Porte, Texas
  • Dogs Grooming
  • 2
  • 2
  • 67

We took our 2 Bichon dogs to PetSmart in Fairmont Pky and they BUTCHERED our dogs!! DO NOT GO TO PETSMART. I have had others tell me the same thing. Our poor little girls looked so bad:( my husband had nightmares about them. When I asked WHY they did this to them, one of the girls got really SNOTTY with me. The manager was supposed to call me back, and of course HE DIDN'T. This goes to show... Read more

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