1.8
  • Selection3 votes
  • Blue buffalo2 votes
  • Customer service16 votes
  • Management9 votes
  • Managers or costumer service8 votes
Is this your company?
Please check our
business solutions
Submit review about this company 

  • 1 day ago
  • Animal Services
  • Rancho Cucamonga, California
  • Animal Services
  • 9
  • REVIEW RATING 4/5

We took our dog pepper into the petsmart on campus in Upland,California, back in january, she is a English sheperd we have taken her to her regular groomer for years but she went out of business, so we took her to petsmart they gave her a bath and we had her shaved down, her hair now is growing back in patches, so we, called and spoke with the manager Lisa and she said that with her bred her hair... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Employees and Ex-employees
  • Kentucky, United States
  • Working Conditions
  • 18
  • REVIEW RATING 4/5

My brother recently started working for Pet smart. He was asked during the interview if he had any prior commitments during his first 90 days. He mentioned that he would be attending my wedding about two weeks after beginning his employment. A week later, although his name had not yet been added to schedule, he was told that he would not be getting time off for my wedding. Since he is my only... Read more

Was this review helpful? 0 0

  • Apr 20
  • Animal Services
  • Manchester, New Hampshire
  • Grooming Services
  • 210
  • REVIEW RATING 5/5

Today, 04/20/15, I brought our 3 year old yellow lab into the Manchester NH petsmart store #1869 in for a routine full service bath and groom. A groomer took her into the back to start. About an hour and a half later I recived a phone call from the store manage that they found a bleeding scratch on the back of her hind leg and had no clue where it came from. My wife and I went in to pick her up... Read more

Was this review helpful? 3 0

  • Apr 19
  • Animal Services
  • Hobgood, North Carolina
  • Grooming Services
  • 34
  • REVIEW RATING 4/5

Pet smart complaint for garner nc Made appointments for 10:30 am. Went to drop dog off at 10:30 and was told 5 hours he would be ready. Mind you he is a tiny chihuahua. I asked why so long and they said they had many to work on. (Why book appointment then?) proceeded home and got a call half way there 45 minutes after I left and the dog was ready?? How did they brush him for 15 minutes, bath,... Read more

Was this review helpful? 0 0

  • Apr 17
  • Pet Stores
  • North Topsail Beach, North Carolina
  • Cat Adoption
  • 1
  • 1
  • 32
  • REVIEW RATING 4/5

I went to Petsmart on Mother's Day to look for a cat I had found online that was up for adoption the adoption ad showed a picture of a very beautiful black and white kitten very precious pretty with stunning eyes I fell in love instantly but when I got to Petsmart what I found out was that the same cat shown on line is not the cat but I saw at Petsmart the cat I found a Petsmart was a six week... Read more

Was this review helpful? 1 2

  • Apr 14
  • Pet Medicine
  • Valrico, Florida
  • Pond Care Product
  • 24
  • REVIEW RATING 4/5

Feb 20 2015 I went to Petsmark in rio Honda plaza Bayamon PR. Ms. Franco a store fish manager recommended a product to treat my large pond fish. The employee instructed me on how to treat the water with the chemical. Her mistake in treating my pond caused the death of 26 prize fish within 48 hrs. Petsmark in PR turn my claim over to an insurance company. They refused to honor my claim and... Read more

Was this review helpful? 1 0

  • Apr 13
  • Animal Services
  • Columbus, Ohio
  • Cat Grooming
  • 1
  • 1
  • 51
  • REVIEW RATING 5/5

On April 06, 2015, my fiancé and I dropped our cat, Auggie, off at the Petsmart in Hilliard Ohio to be given a lion cut. We paid $65 and left and were told we would be called when he was ready. We didn’t receive a call but my fiancé picked him up around4:30PM and took him home. His haircut was raggedy and uneven and he said Auggie immediately appeared to be limping but he assumed he had slept on... Read more

Was this review helpful? 1 0
  • From mobile
  • Petsmart
  • Apr 12
  • by anonymous
  • #621112

Basicaliy to the employees it's just a job. They don't care about their customers and are decidedly unfriendly and care about the animals even less. Add comment

  • Apr 11
  • Pet Stores
  • Port Charlotte, Florida
  • Dog Grooming
  • 1
  • 1
  • 41
  • REVIEW RATING 4/5

my dog has been sick since being groomed there she got an infection i told them that she was find before i took here there , i have many vet bills i called the store they just gave me the runaround for months i hadall my paper work from the vet theycould care less i even asked them to let there vet in the store look at her and they refused why is that i quess i wasnt going to win they didnt... Read more

Was this review helpful? 1 1

  • Apr 08
  • Animal Feed
  • Akron, Ohio
  • Iams Cat Food
  • 37
  • REVIEW RATING 4/5

I was duped by PetSmart! Nowhere on the web site did it state that my Iams cat food was for store pick-up only. In fact it let me go through the entire process through the checkout, etc. clearly showing that my order was for HOME delivery. When the free shipping part came into the picture, however, I got the message "We are unable to complete your order due to high demand for the item(s) in... Read more

Was this review helpful? 0 2

Had an experience with Petsmart?

Write a review
Did not find what you were looking for?
 
×
You are reading about Petsmart.
Filing a new complaint about
×