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PetSmart

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PetSmart, Inc. (PETM) is the largest specialty retailer of services and solutions for the lifetime needs of pets. The company operates more than 1,107 pet stores in the United States and Canada, 132 in-store PetsHotels cat and dog boarding facilities and Doggie Day Camps, and is a leading online provider of pet supplies and pet care information.

PetSmart provides a broad range of competitively priced pet food and pet supplies; offers complete pet training, pet grooming and pet adoption services. Since 1994, PetSmart Charities, Inc., an independent 501(c)(3) non-profit animal welfare organization, funded more than $70 million in grants and programs benefiting animal welfare organizations and, through its in-store pet adoption programs, has saved the lives of more than 3 million pets. The company’s address reads 19601 North 27th Avenue, Phoenix, AZ 85027. Please try to contact PetSmart Customer Service directly prior to posting any complaints on this site.

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PetSmart Reviews

Anonymous
PetSmart - Pet Smart Hotel - Dog Play

I was surprised Pet Smart dog day care allows dog toys in group play areas. I questioned this non industry practice and the person at the front desk who said...we have had a few pr...

#291784
Jan 25, 2012
29

Execuwoman
PetSmart - Intentionally made my dog sick

Petsmart grooming manager admitted that they gave my dog Bordetella, even though she has had all her vaccines. It cost me over $870.00 for Banfield to bring her back to health. B...

#290181
Jan 19, 2012
96

Anonymous
PetSmart - Biggest Mistake of my Life

I went to work through temp agency Advantage Staffing in Peachtree Ga. I was giving an assigment with Petsmart distribution center in Newnan Ga. I was told that I would get 36 ho...

#285549
Jan 01, 2012
213

Anonymous
PetSmart - Dead fish and replacement policy

We bought a plecostmus from the Rockaway NY Petsmart. It died 2 days later. I went to the store to get a replacement. They checked the water, and told us the alkaline levels were h...

#284699
Dec 28, 2011
222

Ashlee123
PetSmart?

I was in the whitehall petsmart shopping dropped my dog off for grooming witnessed a.woman. slamming the dog into the table.and then.striking it I immediately went in asked for my ...

#283924
Dec 25, 2011
251

Dianne...
PetSmart groomer cruel to dogs

I was shopping for my dog in a Petsmart outside Phoenix, Az. While I was shopping I heard a dog barking and a person yelling. I looked up and into the grooming salon and watched ...

#281500
Dec 14, 2011
322

Anonymous
PetSmart - Pet smart-banfield-nj- my pet died waiting for an xray

My emotional support pet came in for a check up and they said he stopped breathing waiting 2 hours for an xray & blood test. Im not sure what happened but he passed away in a small...

#280900
Dec 12, 2011
234

Schnoodl...
PetSmart is cheap... and now we know why! :(

We've taken my dog to PetSmart twice. I have a Schnoodle (a schnauzer-poodle mix) and he's dominantly schnauzer, so he always get's a schnauzer cut. We normally take him to his vet...

#279130
Dec 03, 2011
297

Pushpush
PetSmart

I work at petsmart and have been working there for a year,I have been a groomer for 14 years I didnt go to their academy I was trained in lexington,ky im 33 years old its just funn...

#279030
Dec 03, 2011
350

Shirani21
PetSmart - Horrible grooming services

I brought my beautiful 17 month old Maltese to be given a puppy coat since his hair was getting too long.. the girl explained to me that they would have to cut it shorter because h...

#277537
Nov 27, 2011
352

Fazzio
PetSmart shaved my dog

We brought our dog to Petsmart and they totally ruined his look. They said they would leave some of his coat and do nothing to his face, they did the opposite. And worst of all, wh...

#277535
Nov 27, 2011
248

Gaylord
PetSmart - To many people that work there walking around

To many employees walking around store and doing nothing like thay dont have a job to do looks likea mgr on duty would find them something to do thay bad on business most coll...

#277195
Nov 25, 2011
512

Pieta538...
PetSmart - Spread of disease

I went to Petsmart on the day before Thanksgiving to get my dog groomed and my dog had its rabbies shots. I was standing behind an older man and overheard him telling the lady at t...

#277035
Nov 24, 2011
350

Doublefi...
Sick Pets Pawns in PetSmart’s $300 million Adoption Con

PETSMART GODFATHER'S FAMILY BUSINESS SICK PETS PAWNS IN PETSMART'S $300 MILLION ADOPTION CONPetSmart’s Godfather, Philip L. Francis, cons consumer...

#273851
Nov 09, 2011
357

Lilaz
Horrible worker at PetSmart in mt. Olive nj

I recently went to petsmart to buy new fish because some off them Had died in the recent power outage. There is an elderly woman that was working there at the time. I had go...

#273371
Nov 07, 2011
356

McUgly
PetSmart - Refused to sell me 4 small goldfish

I went into petsmart today looking to buy a few fish for my 33 gallon tank. After some time looking we seen some 1" fan-tail goldfish for $2.99 each and decided they would like nic...

#273028
Nov 05, 2011
397

Brain
PetSmart / Banfield Charge office visit for booster shots

We went to Petsmart and used their veterinary services from Banfield. We brought our dog and got Lime Vaccine and Kennel Cough. They said they would require a booster in 3 weeks....

#272880
Nov 04, 2011
262

Anonymous
Not at all happy with PetSmart!

I adopted a pit bull puppy. Prior to picking him up from the shelter, I signed him up for a beginner training class. Although, PetSmart is only five minutes from my home, every t...

#272731
Nov 03, 2011
393

Anonymous
PetSmart EXPOSED!

I hate that Petsmart sells animals when they don't properly take care of them. I work at a Banfield, and they are constantly bringing in sick rats, hamsters, guinea pigs, and birds...

#271617
Oct 30, 2011
417

Ksalch
PetSmart - Grooming

I am here as a voice for all of the associates that work for petsmart. yes I AM A DOG GROOMER with petsmart. lately i have been realizing that people seem to be complaining to THE ...

#270099
Oct 23, 2011
469

Clumsytu...
PetSmart of Mount Laurel is disgusting!

The Petsmart of Mount Laurel is atrocious. Their cat quarters are dirty, smelly and quite small for the number of cats they house. They also have a horrible problem with ringworm. ...

#267024
Oct 09, 2011
286

Anonymous
Cats, kittens, in misery, PetSmart adoption, filthy quarters

Petsmart in Greece, NY. Their cats, kittens, in the back of the store for adoption. the conditions are atroscious, filthy, dusty, the glass cages are too small. Had for five weeks ...

#266182
Oct 05, 2011
252

CJ Stanton
PetSmart - Pet Smart

I raise Lhasa Apsos and after the flood in Vestal of Sept. 2011 I needed to buy some greenies (Dental treats) and puppy pads. Because Pet co was under water I went to Pet smart on ...

#265606
Oct 02, 2011
243

Anonymous
PetSmart - Pet Smart vets negligent

With regular vet out of town took two dogs to pet Smart vet for suspected flea issue.Despite black flecks, marks, and opened wounds, told it was an infection.Given a sa...

#263038
Sep 20, 2011
321

Jennyo
Horrible Adoption Experience from Labor of love at PetSmart

Well I adopted two beautiful cats from petsmart, let me rephrase that sick beautiful cats. They had a huge worm infestation within 2 days of me bringing them home. I could not get ...

#262176
Sep 15, 2011
349

Petsmart...
PetSmart - Inconceivable

A little history i have owned and cared for 27 large fish for two and a half years.Over these 2 and a half years i have spent 5000-10,000 dollars per year in upkeep. ...

#260837
Sep 09, 2011
482

Kaylie16
PetSmart's Animals die in 4 weeks

My friend bought a parakeet from Petsmart, only to have the bird die in 4 weeks for no apparent reason. Normally I wouldn't have blamed the pet store, going with the assumption ...

#259983
Sep 05, 2011
432

Petz
PetSmart, vestal NY

I go to Petsmart in Vestal NY and I will NEVER go there again! My groomer was very sweet and I liked the job she did, but that isn't the problem. I had an appointment with Petsmart...

#259885
Sep 04, 2011
497

Tjclever
PetSmart - Petshotel did not inform me of restriction

I have been taking my Great Dane to the PetSmart Petshotel on Bryant Irving in Fort Worth for over 6 months. He can get a little rowdy and rough house with other dogs, but when I h...

#258336
Aug 28, 2011
455

Anonymous
PetSmart does not check the size or compatibilityof dogs in their doggie day camp

My small dog was placed in a doggie day care room with 4 very large dogs. These dogs were aggressive toward the small dogs and pinned my dog against a wall. When she tried to get o...

#257408
Aug 23, 2011
363
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Reviews 1-30 of 103

Related Information

Animals
You become responsible, forever, for those you have tamed. This concerned about pets - animals which are kept in household for companionship and enjoyment. The most called-for pets are marked for their devotion or playful characteristics, for their nice appearance, or for their song. Keeping pets was proved to help survive stress to those who enjoys having pets around. Besides, pets – dogs in particular – are good companions for children, they grow together with kids and foster healthy habits, human-animal communication and concerning. A pet keeping needs full responsibility and attention of owners, just like children. They as well need feed services, clothing (sometimes), care, playing, toys, and medical treatment. More than 60 percents of all the U.S. households have pets.

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