PetSmart Complaints and Reviews

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PetSmart
Main address: 19601 North 27th Avenue 85027 Phoenix AZ
888-839-9638, (623) 580-6100 (800) 738-1385, , http://help.petsmart.com/store-help/
  • 379+7 mobile complaints
  • $1.1M claimed losses
  • $2.8K average
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  • 13 hours ago
  • Pet Stores
  • Fayetteville, Arkansas
  • 7

I went in to the Fayetteville, Arkansas store to get treats . They were advertised at 50% off. The check out girl Shelby, had an attitude. When I questioned the price as I always have to because they will ring you up wrong 90%of the time. The manager of the store told me take it or leave it, the price stands. He would be glad to refund me and he didn't care that I was upset. I will be glad not to... Read more

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  • From mobile
  • PetSmart
  • 2 days ago
  • by anonymous
  • #527884

I took my puppy to get him clean, cut his nails, clean under his eyes, and cut his fur. I liked the groomer, and my puppy liked her too... She did great job especially with puppy paws. I go to petsmart in Crystal Lake, IL. Add comment

  • 2 days ago
  • Pet Stores
  • Waterloo, Ontario
  • Kitten Adoption
  • 26

Went in to adopt a kitten and they asked us about declawing the cat. We were unsure so asked to speak with someone else and the agreed that it would be okay to do so. In the middle of the phone call they tell us that they will be denying the adoption due to us bringing up declawing, when in fact they brought it up. We got upset and were asked to leave the store which we did with no trouble or... Read more

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  • 2 days ago
  • Pet Stores
  • Houston, Texas
  • Betta Fish
  • 11

I bought a betta fish to save its life it was barely alive. I asked a Petsmart Employee to change the water and she was not so happy to do that but did reluctantly. I went ahead and bought the fish to save its life because the bottom of the cup was soiled and full of algae and the fish was laying on the bottom. I can not believe a petstore would care so little for a living being. I complained... Read more

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  • Aug 29
  • Pet Stores
  • Vestal, New York
  • Positive Experience
  • 23

After reading about the review that the twins came to someone's house, I have to believe there's something else going on here. Unless it was on their way home, and they thought they'd stop or something, I can't see them threatening anyone. I have been going to the Vestal Pet Smart to have my 2 German Shepherds groomed for years by the twins. They have always been professional, polite, and did an... Read more

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  • Aug 27
  • Animal Services
  • Huntsville, Alabama
  • Grooming Department
  • 1
  • 1
  • 26

I had an appointment a couple of weeks ago to get my dog groomed. They called me just 2 hours before my appointment time and said that the groomer had called in sick. OK I had already waited 3 weeks for that appointment and he needed trimmed real bad. I said when could you get me in. She said she would have the groomer call me the next morning to set up an appointment. She said that would be the... Read more

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  • Aug 23
  • Animal Services
  • Dog Grooming
  • 1
  • 1
  • 17

Have been bringing my poodle for grooming to Petsmart Wayne NJ sick and tired how long it takes. Spoke to the Manager asked him why so long over five hours for a haircut he told me that they keep them in the cage to calm them down.Manager should be put in a cage to see if he likes it .Will never go there again. Read more

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  • Aug 18
  • Animal Services
  • Vestal, New York
  • Unprofessional Groomer
  • 36

I have been taking my one Cairn here for 4 yrs and the 1st groomer Maria was wonderful. She left and a new groomer did her and the cut was acceptable. She left and today a new groomer and did a terrible job...no longer looks like a Cairn but more like a Mexican Hairless. I will not be going back and will find another groomer for both dogs. Sorry I am writing this because I have usually had great... Read more

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  • Aug 16
  • Pet Stores
  • Orlando, Florida
  • Bad Service
  • 3
  • 3
  • 42

petsmart ALWAYS has bad service..esp in Orlando. or probably anywhere...everytime I go and try to get advice, help or feedback it's rude people working there...I really hate shopping there...it should be a good experience but it rarely is...the employees are nasty and rude. I tried to get advice on fish tanks and their incompetent lazy employees give you the wrong advice always...it was my first... Read more

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  • Aug 15
  • Animal Services
  • Casselberry, Florida
  • Bath Service
  • 63

I went to Pet-smart at Casselberry, FL yesterday trying to give them an opportunity because I had a bad experience before. My dog is big; he weight 100 pounds. They lady told me to come back in two hours, but she called 30 minutes later saying that the dog was ready. When I got there my dog was stinky and I told her my dog smelled bad and she said "maybe is the leash". And I said no it is the... Read more

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