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  • Customers like
    • Selection3
    • Blue buffalo2
  • Customers don't like
    • Customer service16
    • Management9
    • Managers or costumer service8

  • 8 hours ago
  • Animal Services
  • 8

I recently had my dog groomed at pet smart and to be honest I'm beyond disappointing, so much that I will never be returning to the salon and will never recommend it to anyone. I brought my puppy in and asked for a puppy bath. When I picked him up he had been giving a bath and that was it. There was no hair cut off his sanitary areas. He did not have a paw shave and trim like I was told he was... Read more

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  • 2 days ago
  • Pet Stores
  • Largo, Florida
  • Return Policy
  • 19
  • REVIEW RATING 4/5

I am a loyal customer and have only gone to petsmart for quit sometime. Recently I have had 3 tank collapses and my pond was even devastated. The cost that I have taken on from these are awful. With that being said when I go in to take my fish back my fish is rejected because they are my problem. I will no longer be going to petsmart as I faced rude service and am disgusted now with their tanks... Read more

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  • May 28
  • Pet Stores
  • Mountain View, California
  • Donation
  • 2
  • 2
  • 194
  • REVIEW RATING 5/5

We are all familiar with how when you pay for your merchandise with a debit card at petsmart you get begged to donate money to help feed homeless pets. Well I'm attatching some photos to show consumers how petsmart would rather throw their expired pet food in their dumpster rather than donate it to a local animal shelter. SHAME on you petsmart. Don't try the it's expired therefore a health... Read more

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  • May 23
  • Animal Services
  • Dog Grooming
  • 1
  • 1
  • 51
  • REVIEW RATING 3/5

My shi tzu went for went for a simple haircut. Then later, to get a call from a girl saying she CUT HER TOE OFF!!!! She didn't just clip it or anything, she had scissors and KEPT CUTTING HER TOE UNTIL IT WAS HANGING ON A PIECE OF SKIN. THIS IS FURTHER THEN CRUELTY!!! This company needs to be shut down!!!! Unbelievable, my dogs is undergoing surgery right now. I have no idea how she is :'( They... Read more

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  • From mobile
  • Petsmart
  • May 22
  • by anonymous
  • #639914

I was a good customer of petsmart, after yesterday my dog got nip cut on his tail .for 7 yrs as a groom customer.. i think i have to change my groomer shop .. im afraid for my dog now to get groomed.. my baby cant sleep and so do I .. disappointed!!! Add comment

  • May 20
  • Pet Stores
  • Hampton, Virginia
  • Dog Grooming
  • 2
  • 2
  • 71
  • REVIEW RATING 5/5

Took my Morkie to be groomed they shaved him down to the pink skin and left his tail and face untouched. He was still dirty! Needless to say they have lost my business! What *** would shave a Morkie? You should have to be certified to groom a dog! Read more

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  • May 18
  • Pet Stores
  • Orlando, Florida
  • Register Checkout
  • 2
  • 2
  • 40
  • REVIEW RATING 3/5

It baffles me when cashiers are rude to nice normal customers for no reason at all. Paige at petsmart was just this. Many cashiers at petsmart are just rude. I watched Paige who is a semi obese male looking *** female with short hair and glasses chubby and pudgy greet most customers. This Is the petsmart in Waterford lakes in Orlando fl With me she was very rude. Didn't greet or say have a nice... Read more

Was this review helpful? 0 2

  • May 17
  • Pet Stores
  • South Patrick Shores, Florida
  • Staff
  • 1
  • 1
  • 29
  • REVIEW RATING 3/5

It baffles me when cashiers are rude to nice normal customers for no reason at all. Paige at petsmart was just this. Many cashiers at petsmart are just rude. I watched Paige who is a semi obese male looking *** female with short hair and glasses chubby and pudgy greet most customers. This Is the petsmart in Waterford lakes in Orlando fl With me she was very rude. Didn't greet or say have a nice... Read more

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  • May 17
  • Pet Stores
  • Chicago, Illinois
  • Grooming Services
  • 1
  • 1
  • 72
  • REVIEW RATING 3/5

I am 81 years old. When I picked my dog up I had a $10 coupon on my iphone and as I went to enlarge the coupon to pay I accidently deleted it in front of the cashier who saw it happen. The manager refused to give me the $10 discount. Taking my dog I was told the collar connection was damaged. It was in perfect condition when the dog arrived. I put the broken collar on but while I was... Read more

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  • May 16
  • Animal Services
  • Buford, Georgia
  • Dog Bathing
  • 2
  • 2
  • 58
  • REVIEW RATING 4/5

I took my Siberian Husky to get a bath and when I picked her up she looked worse than when I first dropped her off! She had knots going down her whole body..It was ridiculous. I called and asked to speak to a manager and raised ***. I didn't want to have to shave her, but they left me with no other option. I didn't pay a cent for her to get shaved because they just did awful while giving her a... Read more

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