PetSmart Complaints and Reviews

Had an experience with PetSmart?   Submit review ›
PetSmart
Main address: 19601 North 27th Avenue 85027 Phoenix AZ
888-839-9638, (623) 580-6100 (800) 738-1385, , http://help.petsmart.com/store-help/
  • 366+5 mobile complaints
  • $1.1M claimed losses
  • $3K average
  • Show More
Had an experience with PetSmart?
Submit review › Submit review ›

  • 1 day ago
  • Animal Feed
  • Flemington, New Jersey
  • Food Sales Chekout
  • 7

YOU SHOULD ALWAYS CHECK YOUR SALES SLIP BEFORE YOU LEAVE THIS STORE. I HAVE MISSED A FEW TIMES AND WHAT I THOUGHT I WAS PAYING WAS NOT WHAT WAS RUNG UP AT THE CASH REGISTER. AND THERE IS ABSOLUTELY NO WAY YOU CAN CONNECT WHAT YOU BOUGHT WITH WHAT IS ON THE CASH REGISTER SLIP. THEY USE NUMBER THAT NEVER ARE THE SAME. NO PRODUCT IDENTIFICATION WITH THE PRICE LIKE SUPERMARKETS DO.ALMOST EVERY TIME I... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Pet Stores
  • Olympia, Washington
  • Dog Grooming
  • 2
  • 41

After 3 years of taking our dog to PetSmart, today she got half groomed because they said she was too anxious and biting at them. They have been grooming her for 3 years and they always charged me extra because they said she was bitey, but they worked with her and she was fine. Today, they decided to hand me back a dog that looks like she got in a fight with a lawn mower...literally clumps of... Read more

Was this review helpful? 0 0

Featured on Pinterest ›

  • 2 days ago
  • Animal Services
  • Silver Spring, Maryland
  • Grooming
  • 1
  • 68
PetSmart -  groomer scalped my 4 lb Yorkie.
1 of 2

I normally take my Bella to a privately owned groomer in Silver Spring, MD. However they were extremely busy, plus they charge $75 for any size dog. Bella really needed a haircut and I was afraid to cut it myself. So I made an appointment to have her groomed. They charge by size. So the charge was only $49. Now I know why the charge was so cheap. I did tell them to cut it short (should have been... Read more

Was this review helpful? 0 0

  • Jul 26
  • Pet Stores
  • Lynden, Washington
  • Wrong Charges
  • 8

So, My family recently had a garage sale. Making the least, $88.31, I decided to get 2 beta fish from PetSmart. We had a divider in the tank so they wouldn't fight. This morning, I woke up to one of them just sitting there. Turns out, it had died. So, we took the divider out and gave the tank to the living one. Now, keep in mind the water was a perfect temp, they were being fed normally, and... Read more

Was this review helpful? 0 0

  • Jul 25
  • Pet Stores
  • Orange Park, Florida
  • Overcharge
  • 22

I was in the Orange Park, FL store #2283 on 07/24/14 to buy a tray for my large dog crate. The shelf clearly said $33.99. When I went to pay for it they wanted to charge me $39.99. I explained the item was $33.99 on the shelf! There reply was "Nope your paying $39.99 thats what it rings up for. I ended up buying it because I needed it. I then went to Petco in Fleming Island to find the same thing... Read more

Was this review helpful? 0 0

  • Jul 25
  • Animal Services
  • Pet Snake
  • 18

So, back in December I decided it would be a good idea to buy a pet baby corn snake, so I did and I absolutely loved it, for the single day it was alive. It apparently was riddled with a small parasite that Petsmart though was too much work to do anything about. Anyways, a few months later, I decided to try buying another reptile, a Chinese water dragon, and god knows why, I decided to give... Read more

Was this review helpful? 0 0

  • Jul 25
  • Animal Services
  • Colorado Springs, Colorado
  • Pet Snake
  • 9

Around Christmas time, I decided to buy a pet snake, so I bought a snake from petsmart, and it died the next day because it was riddled with reptile mites. After months of desiring a new companion, I decided to try something else, and god knows why I decided to go back to petsmart, but I did, and now I have a Chinese water dragon that appeared to be healthy in the store, but as I watch it and... Read more

Was this review helpful? 0 0

  • Jul 24
  • Pet Stores
  • Reduction Procedure
  • 12

My Border Collie had dislocated his hip, and Banfield advised a closed reduction procedure ( pop the hip back together again ) but intentionally neglected to mention that the procedure had only a 10-20% success rate. so as can be expected the dogs' hip has popped back out, and now is having a FHO surgery done to correct the problem. if we had known the odds of success were so low we would have... Read more

Was this review helpful? 0 0

  • Jul 23
  • Pet Stores
  • Modesto, California
  • Bad Customer Service
  • 1
  • 15

i went in to petsmart (the Modesto location) their staff was not attentive to answer my questions. Wendy the cashier had a crappy attiude and gave me a dirty look and the other employee, Kristi was rude, didn't smile nor did she ask if I needed help with anything. she just parented I my friend wasn't there so after this i will not be shopping back there again. the manager didn't seem to like... Read more

Was this review helpful? 0 1

  • Jul 22
  • Pet Stores
  • Broken Pet Stairs Replacement
  • 9

Well I went on Petsmart.com to look for a set of pet stairs for my 13 year old Lab. I found a set that was rated for his weight 85# and they looked good in the description, so I bought them. It took 9 days to arrive after the ad said 5-6. and it arrive in a pristine condition box but the stairs were broken. I took photos of the damage and called Petsmart. The customer service guy was pleasant and... Read more

Was this review helpful? 0 0
 
×
You are reading about PetSmart.
Filing a new complaint about
×