Petsmart Complaints and Reviews

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Petsmart
Main address: 19601 North 27th Avenue 85027 Phoenix AZ
888-839-9638, (623) 580-6100 (800) 738-1385, , http://help.petsmart.com/store-help/
  • 426+14 mobile complaints
  • $1.1M claimed losses
  • $2.5K average
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  • 1 day ago
  • Animal Services
  • Grooming Services
  • 19

I have a 7 month old long haired chichuahua I took her to petsmart In sioux city iowa to be groomed. It took about 2 hour and the lady was very rude while I dropped my dog off. I asked them to trim her hair, just the long parts (behind ears, butt, ect.) I still wanted my puppy to have long hair. After picking up my dog she looked great. They handed me a review of how my dog did and when I opened... Read more

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  • Nov 21
  • Animal Feed
  • Norfolk, Virginia
  • Dog Food
  • 27

There is not a word to describe how disgusted I am over the simply nourish dog food I just purchased. Just as I was about to give this food to my two dogs I saw crawling worms throughout the bag.. And I'm talking tons of them! I also purchased the food for my cat and spent over $100 on the brand today in hopes of finding something better than blue buffalo for my cockerspaniels allergies! I'm in... Read more

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  • Nov 20
  • Animal Services
  • Lancaster, California
  • Dog Grooming
  • 3
  • 3
  • 32

I felt my dogs fur and there was kind of like a lump I just thought she was dirty so I scheduled an appointment at petsmart to get her bathed and brushed and cleaned .... Day after I felt the lump again in the same spot and so I started looking through her hair and it was a tick ... What I don't understand is how the groomers could miss that ? If they were actually washing her they would of felt... Read more

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  • Nov 18
  • Pet Stores
  • Edmonton, Alberta
  • Dog
  • 4
  • 4
  • 40

I was at a petsmart in Edmonton, AB, Canada and I saw a poor little dog being groomed. Two ladies were holding down this puppy and pulling the hair out of it's ears. It was just howling and howling. Other customers in the store were commenting on the cries the dog was making and I finally asked the girl at the register to get the manager. When he came to talk to me I explained what had happened... Read more

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  • Nov 15
  • Animal Services
  • Woodstock, Georgia
  • Dog Grooming
  • 57

I have never used Petsmart to groom our newly adopted poodle mix. They seemed nice when we made the appointment but after dropping him off they called us 15 minutes later. Apparently our dog scratched the groomer and they refused to cut him. Are you kidding me. Is that not what your trained to handle. I personally think she was lazy no wonder your schedule was fully open. Never use them for... Read more

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  • From mobile
  • Petsmart
  • Nov 13
  • by anonymous
  • #557417

On the pricing menu, it said anal clean and sanitary clean are included but according to the groomer it's $9 more. I ended up paying for it only to realize at the end it was a scam! Not only that, when I picked up my dog, after her nail trim, she ended up coming back with a split nail! Add comment

     

  • Nov 13
  • Animal Services
  • Rocky Mount, North Carolina
  • Dog Grooming
  • 2
  • 2
  • 54

Our dog has always gone to Petsmart in Rocky Mount, NC. It seems that the manager (Lori) only manages the employees and not watch over the babies. We requested for Heather to take care of our pet and the manager (Lori) refused because she claims that we always are complaining. NOT COMPLAINING we just want what we ask for. The Store Managers Shelly and Phil refused to allow us to have the groomer... Read more

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  • Nov 13
  • Animal Services
  • Rocky Mount, North Carolina
  • Dog Grooming
  • 40

I use to be a loyal customer at the Rocky Mount, NC Petsmart. I would take my pet to get a bath and groomed 2 times every 4 to 7 weeks. During a recent visit, I asked for a specific person to groom my pet. I was told that the only person that could give my pet a haircut was the salon manager Lori. I was very upset because Heather, the employee that I was asking to groom my pet had always done a... Read more

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  • Nov 13
  • Animal Services
  • Chicago, Illinois
  • Dog Grooming
  • 1
  • 1
  • 38

I took my dogs for grooming in Crestwood, IL. Friends told me it would take about an hour. I never used their grooming services before. I asked if it would take an hour or 2, the reply was about that. When all was set up and I'm walking out, it became 2-4 hours. The only information was that of upsells. I called in 2 hours and they said it would take 4! I went to the store and told them we... Read more

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  • Nov 07
  • Animal Services
  • Dog Grooming
  • 1
  • 1
  • 54

my son and I went to Petsmart in Elk Grove California area.why is there staff was very rude to my son tell him to m.find my page there several times they did not know how to cut their hair and they nicked my poor little dogs.I've contacted and complain to management and they were still rude and they said that their staff is overwhelmed and it was okay for her to be rude.I wouldn't trust PetSmart... Read more

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