2.3
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  • Customer Service11 votes
  • Managers or costumer service5 votes
  • Management4 votes
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  • 23 hours ago
  • Animal Services
  • Franklin, Tennessee
  • Dog Grooming
  • 13

My Standard Poodle was the most beautiful dog in the world until Petsmart Grooming shaved him totally bald and made him the ugliest dog in the world!!! He had 8 inch long beautiful flowing hair and they were only supposed to shave his face and feet (called "clean face and clean feet" in a poodle) and NOT shave any hair off of his body. I got so mad that I SUED PETSMART IN A COURT OF LAW FOR... Read more

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  • 1 day ago
  • Animal Services
  • Clearwater, Florida
  • Grooming Services
  • 268
  • REVIEW RATING 4/5

I took my 3 dogs and my friends 6 month puppy to be groomed at the Pets Smart in Clearwater, FL when I got home I noticed my Bichons foot had been injured when clipping his nails and the puppy also had 2 toes that had been clipped so bad that they had to put medicine on them to stop the bleeding!!! When we called to complain the manager said "this happens all the time" What? Mine is 6 yrs old... Read more

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  • Feb 24
  • Pet Stores
  • Port Charlotte, Florida
  • Grooming Services
  • 2
  • 2
  • 46
  • REVIEW RATING 3/5

Just left Pets mart in Lake Park FL. Our dog was groomed. The said he was too matted and we should have him shaved. We said fine and they shaved him AND then charged us for demanding him. But worse they never called us to say he was done. We went to find out what was wrong. He had been finished so long the groomer was gone for the day. Her notes said she called. No call on our phones log.... Read more

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  • From mobile
  • Petsmart
  • Feb 21
  • by anonymous
  • #598615

I read on greater good that you sold someone a cat with an eye infection and now their asking for help with medical cost Why would you do that or did you if you have a cat that needs surgery maybe it should be done before it is put on sale do you care you have to have some kind of fund for these animals if an animal needs medical help it should come soon not after the people but it Add comment

  • Feb 19
  • Pet Stores
  • Kelowna, British Columbia
  • Goldfish
  • 45
  • REVIEW RATING 4/5

Went to petsmart to get a goldfish. Everything was good untill I went to actually purchase the fish. The "fish expert" asked what size tank I have, I responded saying I have a 20 gallon. The fish gets up to 8", well enough space to contain the one fish. He then proceeded to tell me it was "illegal" to sell the fish to me. In all my years experience with fish, I am well aware of how big certain... Read more

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  • From mobile
  • Petsmart
  • Feb 18
  • by anonymous
  • #596779

Took my dog in for boarding and daycare found out they were "rough housing" with a 150lb dog mind U im totally disabled . Paid for lessons there to calm him. Also have 4 signed notarized letters from former employees stating the terrible care in boarding. Also watch the grooming do U see the grooming brushes clippers ever be sanitized in between dogs ITS STATE LAW Add comment

  • Feb 17
  • Animal Services
  • Brick Township, New Jersey
  • Dog Grooming
  • 61
  • REVIEW RATING 4/5

Please forward this to the correct person. I was recently shopping in your Brick NJ store when a dog being groomed was yelping hysterically. The young brunette girl with a tatoo was combing this white fluffy dog with a narrowed tooth comb as rough as she could be! When the dog kept yelping and tried to pull away, she never stopped pulling the comb through even when the dogs paw was now all... Read more

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  • From mobile
  • Petsmart
  • Feb 17
  • by anonymous
  • #596327

I've been a coustomer for over 25years I've never had a problem til now..very rude they don't have good customer service... sucks san leandro. . Add comment

  • Feb 14
  • Pet Stores
  • Orlando, Florida
  • Fish
  • 2
  • 2
  • 59
  • REVIEW RATING 4/5

Every time I go to Petsmart now I have to endure rude and abusive employees who are rude and abusive specifically towards me. Either they don't greet me or give me a total or in this case they acted aggressive and psychotic towards me. I went to the Petsmart in Waterford lakes in Orlando Florida. Upon entering a female sort of followed me back to the fish section and began talking with two other... Read more

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  • Feb 14
  • Pet Stores
  • Brighton, Michigan
  • Pet Bed
  • 42
  • REVIEW RATING 4/5

I took the ad for the pet beds that were supposed to be 50percent off, had the correct brand and when I went to pay I was told I had to purchase a medium size, smalls were not on sale. I said ok, I'll take the medium and I was told they were sold out of that size. Since the sale just started, I asked that they honor the ad for the small. They refused, I either had to pay the price for the... Read more

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