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  • Selection1 votes
  • The selection1 votes
  • Customer Service4 votes
  • bad grooming1 votes
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  • 2 days ago
  • Animal Services
  • Clayton, North Carolina
  • Dog Bathing
  • 24
  • REVIEW RATING 4/5

We ask for our dog to be given a bath at the White Oak location in Garner, N.C. We are regular customers and have used PS previously for grooming. For some reason this time, they charged DOUBLE saying "we added Furminator treatment" The grooming staff (Samantha Lombardo) failed to explain "Furmination". We never herd of Furmination. Obviously, just something for which they could charge extra. We... Read more

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  • 2 days ago
  • Pet Stores
  • Lakeland, Florida
  • Staff
  • 16
  • REVIEW RATING 3/5

I usually shop at Petco, and I am almost always happy with the experience. I went into the new PetSmart in Lakeland, FL ONE TIME for a piece of aquarium decor that Petco does not carry. NEVER ONCE was I greeted or approached by an employee. The girl who rang me out at the register did not even say a word to me. There was no, "Hello, how are you? Find everything okay?" She didn't even tell me my... Read more

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  • Dec 14
  • Pet Stores
  • Amarillo, Texas
  • Dog Grooming
  • 1
  • 1
  • 10
  • REVIEW RATING 3/5

Took my schnauzer in for grooming they Completly shaved her to the skin. She had burn marks on her from the clippers. Horrible treatment as I was picking her up. Would not ever recommend them again. I called and spoke with the manager he hung up the phone on me and wouldn't state his name. Amarillo texas petsmart Read more

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  • Dec 10
  • Online Shopping
  • Online Order
  • 1
  • 1
  • 33
  • REVIEW RATING 4/5

I placed an order with Petsmart.com and accidentally clicked my old ship to address. I IMMEDIATELY contacted PM customer service and was told the process is automatic and there was nothing they could do to change the address. That was last week. They finally sent me a shipment confirmation and tracking number. The package was dropped at my old address yesterday. If I'm able to recover this item... Read more

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  • Dec 10
  • Pet Stores
  • Pet Bedding
  • 2
  • 2
  • 58
  • REVIEW RATING 5/5

I would highly recommend NOT purchasing at PetSmart unless you are 100% certain no harm can come to your pet by using whatever product you buy. Because if something happens, you can guarantee that they will never resolve the issue! In the summer of this year I bought bedding for my animals which was apparently carrying mites, causing illness. After emergency vet visit, medication for treatment,... Read more

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  • Dec 08
  • Animal Feed
  • Evanston, Illinois
  • Rewards Card
  • 2
  • 2
  • 71
  • REVIEW RATING 3/5

I was in the store yesterday 12/7/14. When I got to the register, I declined to sign up for the rewards card. I was then informed by the cashier that I would not receive the sale price on ANY of the items I was purchasing unless I signed up for the card. I repeated it to make sure I heard correctly that without signing up, you get no sales prices ever. There was NO signage saying you only get... Read more

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  • From mobile
  • Petsmart
  • Dec 04
  • by anonymous
  • #565414

I buy this one canned food for my kittens and the petsmart over in Camillus never has it in stock I bought the last ones 3 weeks ago and it's still not back in stock! Add comment

  • From mobile
  • Petsmart
  • Dec 04
  • by anonymous
  • #565400

Saw item online. Ordered item. Next day I got email saying order was cancelled. Called to find out why. They said that they don't have item and don't know if they will ever have item. But they continue to advertise it online. Add comment

  • Nov 29
  • Pet Stores
  • Herndon, Virginia
  • 3
  • 3
  • 138
  • REVIEW RATING 4/5

My daughter and I were in the store on Black Friday 2014 Store: Petsmart in Sterling Virginia. My daughter saw a hamster for sale and wanted to ask her aunt if her cousin might like it as an early Christmas present. She pulled out her phone to snap picture to send with her text. A petsmart employee confronted her and said " you can take any pictures or out animals" This begs the question... Read more

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  • Nov 24
  • Animal Services
  • Grooming Services
  • 98
  • REVIEW RATING 3/5

I have a 7 month old long haired chichuahua I took her to petsmart In sioux city iowa to be groomed. It took about 2 hour and the lady was very rude while I dropped my dog off. I asked them to trim her hair, just the long parts (behind ears, butt, ect.) I still wanted my puppy to have long hair. After picking up my dog she looked great. They handed me a review of how my dog did and when I opened... Read more

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