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2.0 Based on 199 reviews
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  • Customers like
    • Selection 5
    • Variety of products 2
    • Vet services and the grooming services when delivered 2
  • Customers don't like
    • Customer service 23
    • Grooming 11
    • Managers or costumer service 10

I purchased a fish tank and stand about a year and a half ago ( about $250.00 if I remember correctly ) last week my bulb started to flicker, i went back to pet smart to get a bulb.... It didnt work, then I realized it was the light strip, back to Pet smart iI go only to find oit they dont sell the light strips, they sell the light bulbs for the light strips. They couldnt even order a light strip or the entire hood for my tank that was purchsed... Read more

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I just want to express my sadness for the way some Petsmart employees who work in the Aquatics Dept do not care about the survival of the fish they bagged just so the customer is out of their way. I was at the Atlantic Ave, Brooklyn store on a Saturday afternoon, there was no employee in sight in the whole dept for at least 10 minutes. I had to ask some other employee passing by to get someone from the Aquatics dept to help me. I wanted to... Read more

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PETSMART @ 5810 Antioch Rd, Merriam, KS 66202 Absolutely the most unprofessional group of immature girls I have ever dealt with. They called me to come pick up my dog, and to my horror he was only halfway groomed. Apparently he got a little cranky and instead of doing their job, they opted to make excuses about why they couldn't muzzle him and finish the groom. Mind you, my 15 pound dog is almost 4 years old and has never had any incident like... Read more

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Merriam Town Center / Merriam Village, 5810 Antioch Rd, Merriam, KS 66202 Absolutely the most unprofessional group of immature girls I have ever dealt with. They called me to come pick up my dog, and to my horror he was only halfway groomed. Apparently he got a little cranky and instead of doing their job, they opted to make excuses about why they couldn't muzzle him and finish the groom. Mind you, my 15 pound dog is almost 4 years old and has... Read more

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Every time I go in to this *oddam* store I get shadowed by employees with nothing better to do than intimidate customers. I guess because this store has such slow business, the staff needs to look like they are busy doing something, so they shadow the customers. If you look up from scanning the cans of cat food, you will see one of them staring at you from the ends of the isle. About every 15 seconds one of them sticks their head in my face and... Read more

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Had a misunderstanding at a store and called customer service was told i would get a call back in a day or two. I went through this 3 times never did get called back. I called executive customer service and left 2 messages with no call back. So i started leaving messages with Marcy Roberts (623-580-6100 ext 2093) i figured that would at least get me a call back as she is the executive assistant 2 days later a lady called me told me there is no... Read more

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Manager at Petsmart 850 w. Hamilton Campbell. Asked me to go to Petco and take a picture of cost of max cat roasted chicken adult 16 lb bag. Would not call store. I have been buying cat food from your store for over five years and if I bring to the cashier's attention about a price difference, I have always gotten it. The manager wouldn't call and said I needed to take a picture on statuary 6/11. I returned the bag of cat food today 6/13. ... Read more

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Did an online schedule for my pet to be groomed at 3PM today 6/13/2016. When I dropped off my pet, I was told it would be anywhere from 3-4 hours. I had set that time because of having other time related problems for later in the day. Was informed that I could put him on a priority list for an extra $11. and get out sooner. Did the ok and was called 35 minutes later that it was complete. Dog came out with red eyes and having problems breathing.... Read more

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  • From mobile
  • Jun 08
  • #862440

overpriced items. One item at Petsmart costs 30 dollars, the same item online is 5 dollars. They take advantage of people. They dont even say thank you for your business.

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Following ALL setup and care instructions, my betta fish was blown around constantly by the power filter until he finally died, within just a few hours. A trajedy, as this was a gift from my nieces. The power filter was clearly far too powerful for a small tank and small fish smaller than eight or ten inches. Even if the fish tank was fully decorated with barrier walls of stones and plants the water flow would still be much too strong for any... Read more

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