PetSmart Complaints and Reviews

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PetSmart
Main address: 19601 North 27th Avenue 85027 Phoenix AZ
888-839-9638, (623) 580-6100 (800) 738-1385, , http://help.petsmart.com/store-help/
  • 410+10 mobile complaints
  • $1.1M claimed losses
  • $2.6K average
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  • 12 hours ago
  • Pet Stores
  • Cleveland, Ohio
  • 2

I bought the Martha Stewart sifting litter box from petsmart and it is the worst invention in the world!! Should be taken off the shelf for false advertisement! Instead of being easier than a traditional litter box with a scoop it is so much more difficult. I eventually just had to throw the sifter out because it was clogged with urine and kitty litter everytime my cat went to the bathroom! The... Read more

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  • From mobile
  • PetSmart
  • Oct 16
  • by anonymous
  • #547005

Bought two dwarf hamsters in same litter..one killed the other a year later they seemed to get along for a year..what happened Add comment

     

  • Oct 15
  • Pet Stores
  • Utica, Michigan
  • Pet Grooming
  • 2
  • 2
  • 41

Had my Teddy Bear groomed. They shaved her so close, she got razer burns. Her one ear and her rear were a complete mess from them. The tried to turn it around on me. Nothing like being treated like I did something wrong. Will NOT go back. My dog is completely traumatized! Read more

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  • Oct 14
  • Pet Stores
  • Ball Python Snake
  • 4
  • 4
  • 137

i bought a beautifull ball python baby from petsmart for my wife we decided to name it vine my wife and i held the snake for a while spent 200 dollars on the snake and the entire cage setup. we got her home set up her tank put her in it she was fine and active. i got her out 2 more times that night and again she was fine and active. the next day wich is today that i'm writing this 10/14/2014 our... Read more

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  • Oct 08
  • Animal Services
  • Dog Injection
  • 74

I at Petsmart with the Benefield ...We have 2 papillon's, were told by our vet in our other home to never ever have a shot that cause our dog to swell up & had to be rushed in kept overnight. Went to Petsmart "nurse" told me I had to talk to Vet because they always give those shots..I told her NO..instead she said the Vet will be in with you in a minute ..Sure enough the Vet came said she... Read more

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  • Oct 07
  • Animal Services
  • La Porte, Texas
  • Dogs Grooming
  • 2
  • 2
  • 60

We took our 2 Bichon dogs to PetSmart in Fairmont Pky and they BUTCHERED our dogs!! DO NOT GO TO PETSMART. I have had others tell me the same thing. Our poor little girls looked so bad:( my husband had nightmares about them. When I asked WHY they did this to them, one of the girls got really SNOTTY with me. The manager was supposed to call me back, and of course HE DIDN'T. This goes to show... Read more

Was this review helpful? 1 3
  • From mobile
  • PetSmart
  • Oct 07
  • by anonymous
  • #543363

Today I went in to buy dog food with a coupon I found online. I had asked the manager for assistance and she began to have quite a tone with me because I had manufacturing coupons and had printed off the wrong page. She told me to just leave and that there was nothing she would do. Her name was Stephanie and I believe she is the worst at people skills that I have ever met. Add comment

     

  • Oct 05
  • Animal Services
  • Tampa, Florida
  • Puppy Treatment
  • 1
  • 1
  • 113

My wife took our Yorkie named Teddy to Petsmart this morning, we had an appointment with the groomer at 9:30 AM, when she got there everything was fine and she dropped him, she was supposed to pick him up at 1pm, when was 12:45 she was on its way but she got a phone call from the groomer saloon and Rhiannon said that she was not able to work with The Teddy because he was really hyper, teddy is... Read more

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  • Oct 04
  • Pet Stores
  • Brampton, Ontario
  • Dog Bones
  • 60

My husband and I went to Petsmart to buy my 6 mo puppy some bones to keep him occupied. When we got back home, we found out that two of the three bones we bought were infested with worms (GROSS!) When we brought them back to return them, the employees were VERY rude. They didn't apologize, didn't try to make it up to us or even mention the fact that we had to drive all the way back there to... Read more

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  • Oct 04
  • Pet Stores
  • Pet Grooming
  • 1
  • 1
  • 60

Petsmart grooming hurts dog Read more

Was this review helpful? 1 1
 
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