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  • Customers like
    • Selection 4
    • Nothing at all 3
    • Vet services and the grooming services when delivered 2
  • Customers don't like
    • Customer service 23
    • Grooming 11
    • Managers or costumer service 10

I bought a hamster cage and the cage wasn't even full. It said there would be 4 attaching corners to stabilize the cage, but there were only 3. There were supposed to be 2 cage attachers, but there was only one! F*** you petsmart! Add comment

I found this because I was also treated badly at the Gunbarrel Petsmart just a few minutes ago. I was looking for a complaint page on the Petsmart business page but only found a place for comments relating to other issues. I did find a telephone number and left a message there. Basically, My problem started when I need an item that was locked in a glass security case. While standing there I had an employee walk down the isle I was on headed for... Read more

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  • From mobile
  • Petsmart
  • Apr 26
  • #836886

We took our dog to get his nails trimmed today at Flowery Branch, Georgia store. The girls there kept complaining about their hours and too much to do. We got a package and I know they didn't brush his teeth. They also split one of his nails down the middle. It is very sore for him. She said she couldn't grind his nails but we were offered no reimbursement. We will never return. Add comment

Bad bad customer service. I have a brand new puppy. Clerk at pets mart talked me into purchasing the puppy guide with coupons for $19.99. My puppy is only 4 months old and I wanted to take advantage of the coupon for puppy's first trim. I have no idea why my coupon is not in the book. Maybe when a coupon was torn out previously it accidently came out too. Anyways I can prove I haven't used it by providing proof of my dog's age, bringing... Read more

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I just want to share and educate the future Petsmart customers . If you are thinking about boarding your dog at the pet hotel don't! My first time booking a stay for my pet was the worst experience I have ever had in my life . The corporate office who takes the reservations have such a horrible customer service ethics that they accused the customer of making mistakes and would not take responsibility for the mistakes that they made . Most... Read more

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Hi i was a frequent shopper at per smart fort wayne indiana we used to buy a lot of aquarium fish and food and supplies. We even got our first fish tank here. There was a really sweet young blonde lady who even put effort to give us the fish we liked. And all of them are healthy and living good for past 3 months. Today we went into the store again to get some bloodworms and a pair of gold fish. But instead of this sweet blonde lady stood an... Read more

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I'm limited to what pet stores there are in Windsor Ontario. Petsmarts or Petsmarts, the house brand of top fin is less then acceptable and the live fish are scary to say the least. I tried to set up a tank for my son with simple guppies one would get ick and would wipe out the whole tank, I have been breeding fish for years and never had a problem with my water or my fish. I stopped going to these stores and started buying all my products... Read more

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I normally buy all of my cat food, dog food, & pet supplies at PetSmart, but will now find a new place to shop. I wanted to get 2 small goldfish to put in my 20gal aquarium. The tank had nothing else in it. The sales girl would not sell them to me because she said I need 29 gallons per fish, so I sent a comment to PetSmart on their website. I got a call from them saying that is their policy. REALLY??? They have about 300 small feeder fish in one... Read more

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I am in the store at 1399 Marcus Street, Sudbury, ON.ca, at least every six weeks or so and purchase canned goods and a big bag of hard food for my 3 cats. I love the store and the staff are excellent but the brand of canned goods that I buy (Science Diet) seem to be either out of stock or there is not enough cans....I buy at least 10 cans and at least 6 different kinds. I have noticed this over a period of at least 4 months. I realize that... Read more

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AVOID unless you want to get lied to. We were looking at a 150 gallon aquarium that was on sale online - wanted to pick up at the West Main store. Department Manager Brian said to come in and he would honor the sale on the one they had in store. We get there and the glass canopy is busted. He said he would talk to the store manager, have it written off as damaged and order us a new one, would call when it came in. 7 days later we hadn't... Read more

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