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1.9 Based on 232 reviews
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  • Customers like
    • Selection 5
    • Convenient 3
    • Vet services and the grooming services when delivered 2
  • Customers don't like
    • Customer service 24
    • Grooming 11
    • Managers or costumer service 10

We made an appointment well in advance to groom our two dogs. Arrived with both, were told to take one back and wait for call. Petsmart called and belittled us, saying dog should have been there already. Brought dog in, were told we would need to reschedule as groomers were going to lunch. Management was no better. If you love your dog, avoid Concord NH store! The one dog groomed came down with sickness. These people are horrible! They... Read more

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I slipped & fell on some dog urine that was not cleaned up. Petsmart Utica, Mi is notorious for the Oops stations not having paper towels in the dispensers so customers can't clean up after their pets. I broke my wrist & they deny any responsibility. "You're in a pet store, you should expect urine on the floor" is the explanation from their insurance company. I called to register a complaint to Corporate more than a month ago & have not heard a... Read more

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I've been going to my SC store for around 10 years. I had an older dog who was groomed by a wonderful lady. Since my dog passed a few years ago, we got another dog. I took her to be groomed and was happy to see the same groomer was still there. Well this year she left, then we tried another lady, and she left, then I went to take my dog this week(8-23-16) and the lady I scheduled her with was gone!!!! My dog is a little anxious, only a year old... Read more

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  • From mobile
  • Aug 21
  • #904729

Recently I had my poodle in for a groom at Owen sound store, It wasn't a groom more like a ***, I was in tears when I arrived to pick her up and seen her. The Groomer a older woman around late 50,s was rude to me & obnoxious, I won't put her name up here , I went home so upset I'll never go to petsmart again , I am disgusted as much with the older woman's attitude as I am with the groom

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  • From mobile
  • Aug 18
  • #902743

Verbally abusing staff members Bullying them, making them upset, frusterated, seeing a grown person cry from their employer is uncalled for ... PETSMART managment grow up Stop bullying your staff

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Milton pet smart is terriable assistant store manager believe her name was Kim, my husband and I were shopping this afternoon for pet care items and im assuming she never knew my husband was deaf well she made a comment as she walked away after speaking with her she rolled her eyes and told a cashier that wow some customers are so *** sometimes like how many times to I need to describe an item to someone, I was in tears. Where an older couple... Read more

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A few months ago I purchased many small bags of Purina Beyond dog food from Petsmart. I opened the first bag later that night and when my boyfriend stuck his hand in, there was a sticky film. I'm not sure why, but we thought this was egg (don't ask us why we thought this, the flavor was tuna & egg and we foolishly thought they actually cracked an egg or something in the bag) and didn't think much of it. All of a sudden, I saw a black bug come... Read more

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My 1 yr old bichon frise Lollypup has been with petsmart grooming, banfield, and petperks rewards ever since we brought him home. Today we have him for grooming in petsmart hilltop plaza in virginia beach with the groomer named jordyn, the first my lollypop saw her seems he doesn't like her on the spot so I was a little awkward to proceed the grooming services. I wanna bring him back home but she said he will be alright. But I am still worried.... Read more

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  • From mobile
  • Aug 15
  • #900736

My daughter took her yorkie to petsmart for shots and 3 days later dog was deathly sick. They took dog to petsmart and they told her to take dog to animal hospital . Animal hospital told them the dog has parvo! And had a 50/50 chance of not making it . This dog had to have gotten parvo at petsmart. Petsmart just pushed them away and sent them to somewhere else.

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I have taken my 14 years old small dog to grooming last year they cut his nail to short this time they cut him under the arm and it got just concern with rocky mount nc grooming an this will be last time.i was very got people who dont care a *** an dont need be there.please come before any more gets butch up.this 2 times they hurt my dog.grooming need be shut down you havent got people who can do job. Read more

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