Petsmart Complaints and Reviews

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Petsmart
Main address: 19601 North 27th Avenue 85027 Phoenix AZ
888-839-9638, (623) 580-6100 (800) 738-1385, , http://help.petsmart.com/store-help/
  • 416+13 mobile complaints
  • $1.1M claimed losses
  • $2.6K average
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  • From mobile
  • Petsmart
  • 2 days ago
  • by anonymous
  • #551754

I brought my pet to have halloween photo taken at the petsmart on lake mead in henderson nevada.on oct.25th and never received my photo, i am a loyal petsmart customer, i have my dog in your pet daycare and hotel very often, i would like to have my photo, my name is Debra Bottazzi, my pets name is paco! Thankyou and hope you can resolve thos problem! Add comment

     

  • 2 days ago
  • Ex Employees
  • Tenafly, New Jersey
  • Force Dryers
  • 17

It would be helpful if you divulged the location of this PetSmart. If it was as bad as you say, you should have called the care line and spoken to your DM. Very few PetSmarts are the way you say. Yes, we have force dryers but they are not used on dogs that don't tolerate them. The dryers are also adjustable so they are not at full force on little dogs or on any dog's face. The cage dryers... Read more

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  • Oct 28
  • Pet Accessories
  • Christmas Ads
  • 2
  • 2
  • 29

You have got to be the most greedy company and no consideration for the reason for the season of Christmas. It is just Oct 27th 2014 at 8:30 P.M. and I'm watching the tv show "The Voice" and an add from your store appeared with Christmas all in it. I hope the animals your company serves know more about the Season of Christmas than a bunch of CEO's counting Christmas dollars. I'll expect your... Read more

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  • From mobile
  • Petsmart
  • Oct 27
  • by anonymous
  • #551165

I have been going to PetSmart for grooming for over 16 years and always had a great experience. The last time I took my dog to get groomed she came home loaded with fleas so I was quite disappointed and will probably not return. I spent 85.00 for a full grooming and then end up with fleas. Very disappointing...and my dog suffered. She did NOT have fleas when she went in! Add comment

     

  • Oct 26
  • Animal Services
  • Upland, California
  • Bad Dog Treatment
  • 1
  • 1
  • 53

I took my sweet blind dog(she was blind since birth) to Petsmart..she was well behaved it was her fifth time there .the first few times.they burned her chest with the blades,the fifth time they cut the tip of her tail off,it was just sickening. ..they called me and told me they had taken her to Banfield. I was not angry or rude just very concerned for my dog.when i went to pick her up they... Read more

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  • Oct 25
  • Animal Services
  • Dog Grooming
  • 2
  • 2
  • 317

We took our dog for grooming and they killed her. We dropped her off in the morning and about 1 hour later we received a call that they accidentally nipped her. They said they would bring her to banfield to make sure she was ok and we agreed. We were on the road to pickup our Granddaughter so she and the dog can be at a Halloween parade. We were 70 miles away when we got a call that we needed... Read more

Was this review helpful? 3 1
  • From mobile
  • Petsmart
  • Oct 23
  • by anonymous
  • #549843

This pet smart has tacky unprofessional people here. Never buy fish from these jerks. They think they know a lot but there are dead fish everywhere in there tanks. I bought fish and plants , they died and they where rude and confortational about me returning them . I won't shop at this crapy store again. Add comment

     

  • Oct 23
  • Pet Stores
  • Fish Tank
  • 27

I had gotten plants for pet smart and they had a few snails on them. We asked if they were ok in a fish tank, and they said yes their great, they clean the tank for you. We brought them home and put them in the biggest fish tank we had and at first we didnt see them for months. Then one day we saw a few and a week later our tank was infested and there were so many they killed more than half of... Read more

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  • Oct 23
  • Ex Employees
  • Buffalo, New York
  • Poor Pet Treatment
  • 1
  • 1
  • 47

I worked here as a bather I saw the animals treated so badly I quit after a month. I actually love dogs I already had a job I got this job because I thought it would be fun and I would make some extra money doing something I love. Not the case. I would never in a million years bring my dog here, never advise someone else too either. They treat your dog like absolute *** they do not care about... Read more

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  • Oct 21
  • Pet Stores
  • Cleveland, Ohio
  • Sifting Litter Box
  • 1
  • 1
  • 28

I bought the Martha Stewart sifting litter box from petsmart and it is the worst invention in the world!! Should be taken off the shelf for false advertisement! Instead of being easier than a traditional litter box with a scoop it is so much more difficult. I eventually just had to throw the sifter out because it was clogged with urine and kitty litter everytime my cat went to the bathroom! The... Read more

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