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  • Customer service15 votes
  • Management7 votes
  • Managers or costumer service7 votes
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  • 1 hour ago
  • Pet Stores
  • Mountain View, California
  • 3

I hate PetSmart with a passion. But unfortunately I still catch myself walking in their doors because they have Martha Stewart Pets and Toys R Us brands. Unfortunately their employees ruin my experience before I get to put things I was browsing in my cart. On one occasion I webt to purchase fish, I have carefully researched and prepared before arriving to the store, but their "fish expert" had to... Read more

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  • Mar 24
  • Animal Services
  • Long Beach, California
  • Pet Hotel
  • 25
  • REVIEW RATING 3/5

I left my dog & cat at the Whittier Ca. Petsmart Hotel for 11 days with instructions to groom my dog while there. seemed simple enough. When I returned to pick them up I was told my dog was at the groomers and wouldn't be ready for 3-4 hours. I canceled the grooming as I wasn't ready to wait another 4 hours. If I ever use this hotel again I'll give them exact instructions as it seems they are... Read more

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  • Mar 23
  • Pet Stores
  • Warren, Michigan
  • Store Atmosphere
  • 19
  • REVIEW RATING 3/5

This is the second time in about 3 month's that I looked up something online and then went to my local store site to make sure it was available and their website states it is available. Drive all the way to the store and again not one in stock. Person at store very helpful also looked in the back and even though her pad stated they had 4 they had none. I don't have time to do this PetSmart. I... Read more

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  • Mar 22
  • Animal Services
  • Absecon, New Jersey
  • Nail Clipping
  • 1
  • 1
  • 32
  • REVIEW RATING 4/5

So I went to petsmart in mayslanding to get my dogs nail clipped. I have gone there for at least 6yrs with my dog. We walked around before going in the store like we always do. When we got into the grooming part my dog started to have seizure. She is almost 7 yrs old and this has never happened! I believe that she must of ingested something outside before going in. Anyway when she started to have... Read more

Was this review helpful? 1 1

  • Mar 18
  • Animal Feed
  • Roebling, New Jersey
  • Pet Care
  • 2
  • 2
  • 38
  • REVIEW RATING 4/5

had sick cat very sick they told me they would give and apt. next week I told them he might not be here in a week they said that was the best they could do I will never shop at a petsmart again petsmart don't care about animals they care about the dollar bill I tell everybody my store I work in a major supermarket with 25,000 customer a weekand I tell everyone about how petsmartreally don't care... Read more

Was this review helpful? 0 1

  • Mar 15
  • Pet Stores
  • Mountain View, California
  • Grooming Salon
  • 1
  • 1
  • 55
  • REVIEW RATING 4/5

The grooming salon here has the absolute worst customer service I have ever encountered. It took everything in me to not lose my temper at the level of attitude and unprofessional demeanor of the staff here. After calling the store to make an appointment, I showed up at the time I was told to come in (the employee who I spoke to said nothing about their services being first come first serve) only... Read more

Was this review helpful? 0 1

  • Mar 15
  • Animal Services
  • Fort Worth, Texas
  • Grooming Services
  • 33
  • REVIEW RATING 3/5

My pet was checked in at the Bryant Irvin Road, Fort Worth, TX Pets Hotel and was scheduled for grooming also. We cut short our vacation for one day so I tried to reschedule the grooming but the front desk person immediately told me that the grooming was fully booked. The person did not even transferred me to grooming to check and the lady was even rude. So, I called the grooming and there was a... Read more

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  • Mar 14
  • Animal Services
  • Reston, Virginia
  • Pet Grooming
  • 1
  • 1
  • 55
  • REVIEW RATING 4/5

The groomer took out a comb and started to grunt and groan as he dramatically tried to comb our dog. It was quite theatrical. Our dog did not complain when the groomer combed her or look uncomfortable because she was not matted. The comb he used was a very fine toothed comb and wouldn't have gone through my hair either. He said their policy is not to hurt the dogs they groom and that they... Read more

Was this review helpful? 0 1

  • Mar 13
  • Pet Stores
  • Fort Lauderdale, Florida
  • Dog Bathing
  • 2
  • 2
  • 37
  • REVIEW RATING 3/5

We took out 2 dogs a few weeks ago to Petsmart for baths. About a week afterwards both started scratching and over night both had torn the hair out of their rear legs in patches and chewed up their tails. The are inside dogs and have never had fleas. They were not due their meds for flea control for another week. It took about $100 to get it taken care of at the vet. We are considering legal... Read more

Was this review helpful? 0 1

  • Mar 13
  • Animal Services
  • Sparks, Nevada
  • Nail Trim
  • 1
  • 1
  • 66
  • REVIEW RATING 4/5

Took my very vocal beagle for his monthly nail trim at Pet Smart. The experience was not a good one. Upon picking him up I was told by the girl, "I shall charge you a special handling fee of $5.00 next time". I guess his nail experience was difficult for her. I also shall no longer be bringing my newest rescue, nor any of the foster pets to pet smart. She should not be allowed to work with PETS... Read more

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