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  • Customers like
    • Selection 3
    • Nothing at all 3
    • Vet services and the grooming services when delivered 2
  • Customers don't like
    • Customer service 21
    • Grooming 10
    • Management 10

5 days ago my husband purchased a pleco from PetSmart in Surprise, AZ 85374. We have a 40 gallon tank with 7 Cichlids' and a beautiful peacock eel. We've had tank appox 1 year and have NEVER had any issues with tank; no disease's, inadequate water conditions, etc. We've had tanks before and know how to keep healthy environments. We lost the pleco after just 3 days...I just figured the Cichlids'... Read more

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I often visit my local PetSmart and I have loved this store and the cashiers, trainers, Banfield employees, however, I will driving 40 minutes to another store for now on. I have witnessed several 'managers' rudeness and I have been a victim of it myself. I made it a point to ask who he was and Harold is his name. I went to purchase a bed for a large dog and he was passing me when I asked if he... Read more

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I had a similar experience with my puppy, a maltipoo. As soon as I started to explain how I wanted our dog groomed, I was cut off and told that our dog was matted (not!) and needed to be shaved. If he had any mats at all, they were in his arm(leg?) pits and could have easily been cut out and left the rest longer as we asked. Instead we came back to a dog that was buzz cut all over, so close in... Read more

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I and others have seen first hand the mistreatment of the animals they sell. I tried talking with the managers. I tried contacting corporate and filed a formal complaint. No follow up.. I posted to their facebook page. Removed. This is wrong! I am alerting animal welfare agencies. I will keep posting to their page. I will contact the media. Quit buying animals from them! I will no longer shop... Read more

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They are only interested in making a sale... I know it may suck to have to work weekends but make the best way of your job & at least try to enjoy it so it won't be such torcher, learn & take interest in what you do & sincerely try to help people. Customers take their pets seriously & want the best for them, Pet Smart sold us 40 $'s in stuff for a 4 dollar fish & my son is sitting here crying... Read more

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I am a regular customer at PetSmart in Southern Pines/Aberdeen area in NC. The manager "Harold" is rude and hateful to his employees and customers. I witnessed him telling a young employee to stack up merchandise before she started assisting me (I was looking around on the aisle they were on trying to make up my mind)But he came back a few minutes later and yelled at her and say that's not what... Read more

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I have a 3 month old puppy. I took my dog to a petsmart to get groomed. The lady who worked there said to pick him up after an hour. In less than 30 minutes I got a call saying they were done grooming my puppy. I thought it was odd that they would groom my hyper puppy so quick. Anyways I went back to the store and when I picked my puppy up they had done such a terrible job clipping my puppys... Read more

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I walked into my local petsmart with my friend and her mom we were there to get a guniea pig house. So im a huge snake person and i couldn't help but notice this adorable ball python i was obsessed so i wanted to hold it because i was thinking about buying it so i asked this lady (i forgot her name) to hold one of the snakes and she said we had to be 18 years old so im guessing you have to be 18... Read more

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Pet smart discriminates against an entire breed of dog. My German Shepard/pit bull mix, Boomer, was not allowed to stay at the dog hotel or participate in group play as they said it is "policy". As everyone is most likely aware of, any breed of dog can be dangerous if the owner mistreats or wishes for them to be aggressive. I will not be going back to Petsmart until they change their awful... Read more

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I took my female dog for a regular grooming appointment (Molly) she is almost two, when she came home after the grooming salon and I noticed that her left ear was red, we thought it my be an allergy, it was not, we took her to the Dr and she has yeast infection, cause of water pouring and her ear, the Dr's my bill was $180.00. I would like to know what will PetSmart will do for my time and fees... Read more

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