PetSmart Complaints and Reviews

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PetSmart
Main address: 19601 North 27th Avenue 85027 Phoenix AZ
888-839-9638, (623) 580-6100 (800) 738-1385, , http://help.petsmart.com/store-help/
  • 392+7 mobile complaints
  • $1.1M claimed losses
  • $2.8K average
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  • Sep 14
  • Animal Services
  • Rochester, New York
  • Grooming Appointment
  • 35

I made an appointment for my Lab/chow mix who has severe abandonment issues. It was suggested by a previous groomer that the next visit should be an express visit because Murphy gets so nervous and upset in the kennel. So when they called Me to set up the appointment they assured me it would be express. I arrived at 10:50 for an 11:00 appt only to receive a hang up call from them while I was... Read more

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  • Sep 14
  • Animal Services
  • Siberian Huskie Haircut
  • 18

Left pure bred Siberian Huskie to be groomed by Petsmart in Nags Head, NC. Returned in eight hours, as instructed, to retrieve the dog. She had been shaved completely down to her undercoat, leaving her vulnerable to sunburn and cold. Groomers should know that you do not remove this kind of animal's second coat. Our beautiful Huskie was reduced to looking like a shorn sheep with a wolf's head and... Read more

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  • Sep 13
  • Pet Stores
  • Yukon, Oklahoma
  • Survey Participation Reward
  • 11

If you do the survey and you are payed $3.00 for doing this, now if you buy a fish they will take a % off of it with your $3.00 and if that fish dies you will only get back the price - the % that was taking off. this is not a petperks or a discount! it's moneys you are payed for doing the survey. So how come they are cheating you of your earned money? If it was petperks or a store discount I... Read more

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  • Sep 12
  • Animal Services
  • Dog Grooming
  • 23

I took my Dog twice to the petsmart hotel in Reston, VA. His name is Tigger and he's a blue Cane Corso. It feels like I took him to the shelter. I requested play time for my dog and they were charging me for it and both times he wasn't given the play times and I was refunded. Both times I request grooming that wasn't done as well. And I recommend not showering your pet before taking them there... Read more

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  • Sep 10
  • Ex Employees
  • Dracut, Massachusetts
  • Pet Hotel
  • 42

I worked at the Pet smart Pet hotel for a short four months. I love dogs and got the job to be around them all day. It was ***. The pet hotel takes in any dog whether it has bitten people or another dog just because they are money hungry. They treat the workers terribly. The worst part of working there is when you have a heart. I worked very often and took care of all 80+ dogs as best I could. I... Read more

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  • Sep 09
  • Pet Stores
  • Orlando, Florida
  • Pet Grooming
  • 34

Took my 1 year old dog to Alafaya in Orlando. She is a very sweet tempered poodle/bichon mix. When we picked her up from grooming, her skin was all red and irritated and her paws were raw and bloody. When we complained to the store vet about the irritation, we were told that they don't know what happens in the grooming. They are separate from them. So a week of raw, bloody paws and keeping my... Read more

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  • Sep 09
  • Pet Stores
  • Toronto, Ontario
  • Pet Boarding
  • 52

I would like to start by saying that this review does not come from a disgruntled customer out for revenge on PetSmart. Rather, it comes from a pet owner who wishes to warn others about the poor treatment that my dog, Maggie, experienced at a store in Toronto, ON. My family brought Maggie to PetSmart for a 10 day stay while we were out of town. We had previously brought her to this location... Read more

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  • Sep 08
  • Pet Stores
  • Hamster
  • 32

A few days ago we bought a baby Syrian Hamster. At first she looked fine but then we saw that her back leg was broken and her eyes were too small. At first we thought she might just be blind and lame in one leg. Sadly Honey the hamster died that night. She didn't even last a day. We were very gentle with her as she was just a baby, but there was nothing we could do because she was deformed. This... Read more

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  • Sep 06
  • Animal Services
  • Dog Grooming
  • 1
  • 1
  • 24

Brought my dog to get groomed, he was sick with kennel cough two days later. Was told by the manager on the phone their vet would take care of it without charge, was handed a $105 bill for the visit. Manager changed his entire story after the visit. Read more

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  • Sep 04
  • Animal Services
  • Littleton, Colorado
  • Animal Boarding
  • 2
  • 2
  • 76

People should be informed before using the Petsmart PetsHotel at 8695 South Park Meadows Center Drive, Littleton, Colorado 80124: We dropped our dog off on Friday night (8/29/14), booking his stay there until midday Monday (9/1/14). Since he's fed 1/2 of a cup in the morning and 1/2 of a cup at night, he would be dining on his meals while in boarding a total of six times or three cups worth... Read more

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