PetSmart Complaints and Reviews

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PetSmart
Main address: 19601 North 27th Avenue 85027 Phoenix AZ
888-839-9638, (623) 580-6100 (800) 738-1385, , http://help.petsmart.com/store-help/
  • 374+6 mobile complaints
  • $1.1M claimed losses
  • $2.9K average
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  • Aug 23
  • Animal Services
  • Dog Grooming
  • 6

Have been bringing my poodle for grooming to Petsmart Wayne NJ sick and tired how long it takes. Spoke to the Manager asked him why so long over five hours for a haircut he told me that they keep them in the cage to calm them down.Manager should be put in a cage to see if he likes it .Will never go there again. Read more

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  • Aug 18
  • Animal Services
  • Vestal, New York
  • Unprofessional Groomer
  • 29

I have been taking my one Cairn here for 4 yrs and the 1st groomer Maria was wonderful. She left and a new groomer did her and the cut was acceptable. She left and today a new groomer and did a terrible job...no longer looks like a Cairn but more like a Mexican Hairless. I will not be going back and will find another groomer for both dogs. Sorry I am writing this because I have usually had great... Read more

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  • Aug 16
  • Pet Stores
  • Orlando, Florida
  • Bad Service
  • 2
  • 33

petsmart ALWAYS has bad service..esp in Orlando. or probably anywhere...everytime I go and try to get advice, help or feedback it's rude people working there...I really hate shopping there...it should be a good experience but it rarely is...the employees are nasty and rude. I tried to get advice on fish tanks and their incompetent lazy employees give you the wrong advice always...it was my first... Read more

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  • Aug 15
  • Animal Services
  • Casselberry, Florida
  • Bath Service
  • 52

I went to Pet-smart at Casselberry, FL yesterday trying to give them an opportunity because I had a bad experience before. My dog is big; he weight 100 pounds. They lady told me to come back in two hours, but she called 30 minutes later saying that the dog was ready. When I got there my dog was stinky and I told her my dog smelled bad and she said "maybe is the leash". And I said no it is the... Read more

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  • Aug 13
  • Animal Services
  • Boise, Idaho
  • Puppy Grooming
  • 50

I took my 3 month old schweenie to the Boise Petsmart to be groomed. They told me it would take 2 hours, which is way to long for a puppy. I came back after an hour and half. She was not being groomed but was in the back freaking out. They told me she didn't like the dryer so they couldn't finish her and it would be another 20 minutes. When she was finally finished and they gave her to me... Read more

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  • Aug 04
  • Pet Stores
  • Louisville, Colorado
  • Unprofessional Vet Staff
  • 1
  • 82

After taking my 8 year old lab to the vet there I will NEVER go back. When I arrived I waited 10 minutes while the receptionist was on the phone. After she decided to help me she checked me In under the wrong name. Then tried to get a weight on my dog. ( he hates scales) I told her he hates that to which she rolled her eyes at me. Then once I got in the room a vet tech came in. When I told him I... Read more

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  • From mobile
  • PetSmart
  • Aug 02
  • by anonymous
  • #517563

Horrible service, most notably with management. Add comment

  • Jul 30
  • Pet Stores
  • Port Coquitlam, British Columbia
  • Unhealthy Fish Purchase
  • 47

I went to a pet smart to buy some fish and I came home empty-handed. This is because the fish I wanted had what appeared to be Ick on their fins. I noticed this after we asked if the fish were safe. They said they treated all their fish. Clearly this was a lie or someone was not taking proper care of the fish. If I would of bought that fish, It would have killed every other fish in my tank. My... Read more

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  • Jul 29
  • Pet Stores
  • Clackamas, Oregon
  • Dangerous Hamster Hut
  • 65

A part of my family died last night thanks to a product i purchased at Petsmart. I purchased the hammy hut with timothy hay on top of it. He has only had it for about 3 weeks and i noticed that the top was coming off so i took it out of his cage. I noticed that he had been chewing on it so i called and talked to an employee that said it would be fine the same thing they said when i purchased it... Read more

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  • Jul 28
  • Animal Feed
  • Flemington, New Jersey
  • Food Sales Chekout
  • 40

YOU SHOULD ALWAYS CHECK YOUR SALES SLIP BEFORE YOU LEAVE THIS STORE. I HAVE MISSED A FEW TIMES AND WHAT I THOUGHT I WAS PAYING WAS NOT WHAT WAS RUNG UP AT THE CASH REGISTER. AND THERE IS ABSOLUTELY NO WAY YOU CAN CONNECT WHAT YOU BOUGHT WITH WHAT IS ON THE CASH REGISTER SLIP. THEY USE NUMBER THAT NEVER ARE THE SAME. NO PRODUCT IDENTIFICATION WITH THE PRICE LIKE SUPERMARKETS DO.ALMOST EVERY TIME I... Read more

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