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  • Customers like
    • Selection3
    • Blue buffalo2
  • Customers don't like
    • Customer service17
    • Management9
    • Managers or costumer service8

  • Jun 29
  • Animal Services
  • Southfield, Michigan
  • Pet Hotel
  • 27
  • REVIEW RATING 3/5

I am highly disappointed with Petsmarts Hotel. I have not even used the hotel, nor would I after the treatment on the phone trying to make reservations. I have 2 Pit bulls each 60 lbs each. They would not let them board together even though they have live together, play together, eat together for the past 2 years. I was also told they would not be allowed to interact with other dogs because of... Read more

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  • Jun 28
  • Animal Services
  • Portage, Michigan
  • Grooming Services
  • 1
  • 1
  • 11
  • REVIEW RATING 4/5

Be "SMART" and do not shop at Pet Smart!! I walked in today to get my dogs nails trimmed and the grooming department was DISGUSTING!!! TONS OF NASTY DOG HAIR ALL ON THE FLOOR! The snippy chick working there said "We've been super busy". Sorry ...not buying that excuse! It would be like going to get your haircut without anyone sweeping the floor ALL DAY! Really? Especially with flea &... Read more

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  • Jun 27
  • Pet Stores
  • Fairfax, Virginia
  • Dog Grooming
  • 1
  • 1
  • 29
  • REVIEW RATING 4/5

we took our dog to get groomed and they gave him a "lions cute" without telling us what they were going to do. He is a border collie and is supposed to have his fur a bit longer. they shaved half his tail and left a poof at the end, didn't do anything to his legs, and left all his fur on half his face so he would look like a "lion". Basically, they did half their job to get paid for a full cut.... Read more

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  • Jun 26
  • Animal Services
  • San Diego, California
  • Dog Bathing
  • 33
  • REVIEW RATING 3/5

My husband took our dog in for a bath and to have his nails trimmed. When he came back for him ... he didn't recognize him. They had shaved off all of his well groomed hair. He is a Tibetan Spaniel - his hair does not grow quickly. His hindquarters were growing back from an illness last summer. I'm hoping in 2 or 3 years... he will look like my dog again. They even charged us for this... Read more

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  • Jun 26
  • Animal Services
  • Monroe, Michigan
  • Dog Grooming
  • 23
  • REVIEW RATING 3/5

,I dropped my dog off at the Petsmart in Monroe, MI for her appt. @ 11:30 am. I gave specific instructions that I wanted her shaved all over including her face, trimming her ears and tail. They told me she would be ready in 3 hours. I called @ 3:20 to see when she would be ready. They told me she would not be ready until 3:45. I was there @ 3:50 and the girl who groomed her came out and... Read more

Was this review helpful? 0 0

  • Jun 24
  • Animal Services
  • San Carlos, California
  • Dog Boarding
  • 32
  • REVIEW RATING 3/5

I have been boarding Greyson at PetSmart for the past 6 months off and on as I travel for business. I came home a day early from a trip today and when I picked him up his sleeping blanket was wet and smelled like urine. I called to see if he has been having accidents and was obviously concerned for his health. The associate stated that they only walk the dogs between 6-7 am and 6-7 pm and that... Read more

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  • Jun 21
  • Animal Feed
  • Daytona Beach, Florida
  • Dog Food
  • 2
  • 2
  • 51
  • REVIEW RATING 4/5

My boyfriend went to petsmart and they were out of the eukanuba so he decided to buy simply nourish. He calls me on his way home to say he grabbed a bag with spiders on it and went back and all the bags had spiders, so he brushed it off. we just opened open the bag and saw bugs flying inside it with what looks like nesting of an animal. we've been buying from petsmart for years and this was the... Read more

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  • Jun 20
  • Pet Stores
  • Tucker, Georgia
  • Dog Grooming
  • 77
  • REVIEW RATING 5/5

I normally do not take my dog to Petsmart to get groomed (I normally take her to dog spas/boutiques), but I had a dog grooming coupon on a Petsmart receipt so I decided to take her on a Saturday to the Petsmart in Tucker, GA. I dropped her off, discussed with the groomer the type of haircut and she let me know that she would send me a text when my dog was ready. About 4 hours later I received the... Read more

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  • From mobile
  • Petsmart
  • Jun 20
  • by anonymous
  • #653579

Bought a top paw treat bag at the Valdosta Petsmart. When I got home I opened my he bag and found 6 maggots in the bag. The bag had no food in it so I didn't not know why they were in there, but gross. Add comment

  • Jun 20
  • Pet Stores
  • Egg Harbor Township, New Jersey
  • Dog Grooming
  • 1
  • 1
  • 45
  • REVIEW RATING 4/5

Improperly trained, probably unlicensed groomers! I have a beautiful $2500.00 chocolate Australian Labradoodle, female. When I walked in they spent 5 minutes asking me how I wanted her cut. 6 hours later when they called to say she was done, she had no hair! They said she was matted and needed to cut it all off. Ok, first time grooming, maybe. The next visit I take diagrams of how to groom a... Read more

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